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“A bad first 'taste'”

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Shangri-La Hotel Toronto
Ranked #9 of 136 Hotels in Toronto
Sarasota, Florida
Level 6 Contributor
131 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“A bad first 'taste'”
Reviewed 17 November 2012

Having admired the design of the building and almost bought a condo there, we looked forward to visiting the bar and restaurant. At 6pm on a Friday we walked into the spectacular lobby and were blasted by music. Then, as the only people seated at the bar, we were completely ignored by the bar attendant for what seemed to be a really unreasonable time - not even a "I'll be right with you". He continued to take new orders from waitstaff serving the lobby lounge. It became quite surreal in a hotel supposed to compete with other new 5-star operations in Toronto. Only 7 days ago we visited the d-bar at The Four Seasons and dined at Cafe Boulud, with superb service. The Ritz Carlton, too, is in that league. Here,however, when we decided to just get up and leave, the bar attendant called out "Sorry - I'm all alone". That is too common a refrain in the Toronto hospitality world but portends a broader attitude in the hotel. We are now unlikely to try the restaurant and will certainly skip the beautiful bar in favor of the Trump or Ritz. Too bad!

  • Stayed November 2012, travelled as a couple
    • Location
    • Service
4 Thank cooperpeterj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 5 Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 5 November 2012

The worst part of this hotel is the lobby music!

They have completely ruined the ambiance in their stunning lobby with a live piano player. The music (noise) echos throughout the area making you want to cover your ears. It's beyond annoying and makes conversation challenging. I cannot understand why management thinks it's pleasant.

The hotel is beautiful, the bar is a bit small, I love the finishes in the lobby, but have yet to see a room.

I adore the Shangri-La in Paris and was so looking forward to Toronto's.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
2 Thank CharleyToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 October 2012

Spent 2 full hours touring the new Shangri-La at open house last weekend. Carefully examined 2 open hotel rooms (the Zhang Huan theme suite and a King room), the Miraj spa reception area, hotel indoor pool and cabanas, fitness centre, event spaces, ballroom, restaurants, lobby, etc. Everything seems above average especially bathrooms (deep soaker tubs and separate shower stalls come standard). However, I was told by reception that the "twin" rooms include 2 queen beds. Upon reading the booking.com site to check prices they list the "twin" rooms as including 2 standard Double beds. I would be reluctant to book the room unless they can guarantee bed sizes in advance, since Queen beds are actually longer (not just wider) than double beds and this makes a difference to tall people's comfort.

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ThingsToEatandDo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Toronto

Property: Shangri-La Hotel Toronto
Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 136 Hotels in Toronto
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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