Having admired the design of the building and almost bought a condo there, we looked forward to visiting the bar and restaurant. At 6pm on a Friday we walked into the spectacular lobby and were blasted by music. Then, as the only people seated at the bar, we were completely ignored by the bar attendant for what seemed to be a really unreasonable time - not even a "I'll be right with you". He continued to take new orders from waitstaff serving the lobby lounge. It became quite surreal in a hotel supposed to compete with other new 5-star operations in Toronto. Only 7 days ago we visited the d-bar at The Four Seasons and dined at Cafe Boulud, with superb service. The Ritz Carlton, too, is in that league. Here,however, when we decided to just get up and leave, the bar attendant called out "Sorry - I'm all alone". That is too common a refrain in the Toronto hospitality world but portends a broader attitude in the hotel. We are now unlikely to try the restaurant and will certainly skip the beautiful bar in favor of the Trump or Ritz. Too bad!
- Official Description (provided by the hotel):
- This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more less
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