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“An urban oasis for the discerning palate”

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Shangri-La Hotel Toronto
Ranked #9 of 134 Hotels in Toronto
Certificate of Excellence
toronto
Level Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“An urban oasis for the discerning palate”
Reviewed 23 October 2013

We spent a night in suite 1514 and were thoroughly pleased by every amenity on offer. Large space rooms - separate living, bedroom and two full washrooms (especially loved the heated floor in the master bathroom).. yes there's even a walk in closet!

Wi-Fi throughout the hotel and the room even has a couple cables incase you want to connect your own gadgets. In room iPad offers concierge services (though you cannot check email or browse the web on it). The loveliest touch was a handwritten a note to welcome us along with some of their famous jellies. A handwritten note goes a long way. Also instead of chocolate we get a bookmark at turndown, such a lovely idea!

There's a spa, gym and stunning romantic pool ... they even have yoga classes for the active types! We thoroughly enjoyed our meal at BOSK and even sampled some of the many teas in their Lounge Lobby.

Highly recommend this spot for the discerning palate! Great location in the middle of the financial and entertainment district and right by the subway station as well. Be sure to look up since there's gorgeous chandeliers, artwork, sculptures and fine china at every corner! It's all about the small details

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank YasHKinZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 28 October 2013
Dear YasHKinZ,

Thank you so much for the feedback. We are so pleased to hear that you have enjoyed our amenities and facilities during your stay at the Shangri-La Hotel, Toronto. We strive to ensure all the small details are taken care of so that we can create an unforgettable experience for each and every one of our guests. We look forward to welcoming you back in the near future.

Sincerely,
Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
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English first
Toronto, Ontario, Canada
1 review
Reviewed 22 October 2013

EXCELLENT SERVICE! Never seen such good service. I love the Shangri-la hotel. I just wanted to stay longer at the hotel. My friends were even jealous that they weren't sleeping there. I've only stay at the Shangri-la once and it's already my favourite hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 23 October 2013
Dear Rachel K,

Thank you very much for your review. We are very delighted to hear that our service exceeded your expectations. We are proud of being your favourite hotel and we are so delighted to hear that our staff was able to provide you excellent service. We look forward to welcoming you back soon.

Sincerely,
Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

Of course the hotel and the suite was nicely decorated, clean, comfortable and situated well. That's what you expect in this price range. But it made our stay a memorable one because of outstanding staff! People always make the difference.

Room Tip: Sleeping with two people on a sofa bed was not a success.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank marlieskempers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 23 October 2013
Dear marlieskempers,

Thank you for your review. We are very happy to hear that you enjoyed your guestroom and overall stay at the Shangri-La Hotel, Toronto. It is always our pleasure to make your stay a memorable one and we are happy to hear our staff was able to exceed your expectations. We hope to welcome you back to the Shangri-La Hotel, Toronto in the near future.

Sincerely,
Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 October 2013 via mobile

I can't even find words to describe our amazing experience at the shangri la hotel downtown toronto. Every thing was 6 star, from the valet to turn down service. We honestly felt like family. We were treated with the upmost respect and a type of friendliness that cannot be faked. I have stayed in some of the finest hotels around the globe and this was my favourite experience. Let's start with the valet. Jonathan and Eddie were incredible. They went out of their way every minute they were working to make anything we desired possible. They customized our car rides, opened every door and were so sincere. They treated us like royalty. I hope the hotel management realizes what a value these two incredible young men are to the hotel. They made us smile and and so comfortable. I honestly miss them. The concierge was amazing. Absolutely incredible. There was a younger man, whom also works at the residence and an older gentleman. Both were outstanding. They were so accommodating, friendly and sincere. The small touches they provided were noticed and taken in with happiness. The lobby lounge was such a classy, friendly and warm environment. The drinks were incredible and the food is top notch. It is fairly priced for the quality you are receiving. The waitresses are amazing. So knowledgable, beautiful, friendly, funny and accommodating. We enjoyed every second of our time in their presence. Great environment. Very high end and the live entertainment every night was an astonishing tough. Again, top notch. The pool and work out facilities are gorgeous. So relaxing, clean and lovely. The staff are also amazing in this area and will bend over backwards to accommodate you. The private poolside cabanas are fabulous! We thoroughly enjoyed curling up in them after our swim, watching tv and cuddling :). The housekeeping staff did an outstanding job everyday. Everything was thoroughly cleaned and customized. They were always on time with everything we booked and accommodated all our requests. The check in / out staff were wonderful as well and very accommodating. We thoroughly enjoyed our stay and cannot wait to return to our home away from home in Toronto. Do not hesitate to book this amazing hotel. You will not be disappointed. If you are, you have problems lol. Thank you so much for making our week with you so amazing. We appreciate all the staff did for us and are smiling talking about it. Keep up the good work. The trump and the four seasons might as well close down, shangri la will not be beat. :)

Stayed October 2013, travelled as a couple
Helpful?
2 Thank jcwlpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 23 October 2013
Dear jcwlpc,

Thank you very much for your feedback. We are so pleased to hear that you had an amazing experience at Shangri-La Hotel, Toronto. We strive to deliver genuine hospitality from the heart and we are so delighted to hear that you and your family felt like home at the Shangri-La Hotel, Toronto. I will make sure to share your wonderful comments with our staff and we really hope to welcome you back to our hotel very soon!

Sincerely,
Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
1 review
Reviewed 16 October 2013

We knew this hotel was 5-star...it did not disappoint at all. It completely lived up to our expectations and more. The most pleasant surprise was how 'every' single staff member that we interacted with (even in passing) was sincere and genuine! Staff would stop and let us walk ahead of them, every staff member would smile and acknowledge us (from reception, to the spa, to the lounge hostess, bell hop, etc.). This hotel was all about the people. We've stayed at other 5-star places but the Sangri-La was consistent with their people skills!! Applause to the staff and those who've trained them to deliver a 5-star experience!!! Well done!!!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 18 October 2013
Dear AnitaL,

Thank you so much for your review. We are so happy to hear that the Shangri-La Hotel, Toronto exceeded your expectations. We try to make our guests feel like they are part of our family by showing our core values of sincerity and genuine hospitality and we are so pleased to hear that our staff made you feel welcomed at the Shangri-La Hotel, Toronto. We look forward to welcoming you back in the near future.

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 October 2013

I have just spent 4 nights at the Shangri La Toronto with my husband and 8 year old son. The hotel is of the standard one would expect of a Shangri La. Must have the most comfortable beds in Toronto! Very clean spacious rooms with lots of L'Occitane toiletries. Staff are so friendly and helpful and polite. It is a real pleasure staying here, and we enjoyed it immensely! We were having a drink in the lobby on the afternoon of my birthday, and my son told the waitress that it was my birthday, and she went off and brought me a box of 5 assorted macaroons as a gift from the hotel. I thought it was such a lovely thing to do, and enhanced our experience, which was already wonderful.



  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Nancyproco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 18 October 2013
Dear Nancyproco,

Thank you for your review. We are so please to hear that you and your family had a wonderful time at the Shangri-La Hotel, Toronto. We hope you and your son enjoyed the 5 assorted marcoons made in-house by our pastry chef. We hoped you had a great birthday celebration in Toronto and and at the Shangri-La Hotel, Toronto. We hope to welcome you and your family back in the very near future!

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aylmer, Qc
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 October 2013

Recently stayed at this hotel for a business conference. Every single person we came in contact with was amazing, the food was excellent, the rooms exquisite, everything was beyond my expectations. If you are looking for luxury, this hotel does it best in Toronto IMO.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank JennyMicC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 18 October 2013
Dear JennyMicC,

Thank you for your review. We are so happy to hear that you had a great stay at the Shangri-La Hotel, Toronto during your business trip. We strive to exceed our guests’ expectations in all areas of the hotel- service, food, rooms, and we are pleased to hear you enjoyed your experience here. We look forward to welcoming you back very soon!

Sincerely,

Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Toronto

Property: Shangri-La Hotel Toronto
Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 134 Hotels in Toronto
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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