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“Top Notch Customer Service”

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Shangri-La Hotel Toronto
Ranked #9 of 136 Hotels in Toronto
Boston
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Top Notch Customer Service”
Reviewed 23 May 2014

I've stayed here a few times on business - and each time had an awesome experience. The staff is overly helpful - will go above and beyond to make your stay enjoyable. The actual hotel and rooms are beautiful. The location is good. I wouldn't want to stay anywhere else in Toronto.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank kannala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 29 May 2014
Dear Kannala,

Thank you very much for your review. We are so delighted to hear you had a wonderful stay during your business trip and that you choose our hotel whenever you are here for business. It is always our pleasure to provide our guests with excellent service and we are pleased to hear our staff was able to go above and beyond to make your stay enjoyable. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
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English first
Waterloo, Canada
Level 2 Contributor
5 reviews
Reviewed 21 May 2014

Thanks so much for hosting me during my stay for the Atlantic Salmon event. On every level I wanted to let you know how wonderful your property is. From the gentlemen that took care of my vehicle through the check in process and the accommodation of several special requests that I had in assisting with the event everything was amazing and your representatives in all areas were fantastic.

I am excited about sharing this experience!!

Will be back for sure ... John

Room Tip: The rooms are generous in size. The check in assistant was helpful with picking a room that was down...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 29 May 2014
Dear John H,

Thank you so much for your review. We are very happy to hear that you had a wonderful stay and that we were able to assist you with the Atlantic Salmon event. We strive to provide impeccable service from the moment our guests arrive at our hotel and we are pleased to hear our staff was able to make your stay an enjoyable one. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the very near future.

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 5 Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 May 2014

The height of luxury! The rooms are simply gorgeous. The amenities are fabulous. The breakfast buffet is huge. The conference areas are amazingly comfortable. Room service is excellent. I don't like the rather ostentatious metal sculpture outside but love everything else about the hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ginipyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 29 May 2014
Dear Ginipyg,

Thank you for your review. We are so delighted to hear you had a wonderful stay during your business trip and that you enjoyed the breakfast buffet, conference areas and room service. We look forward to welcoming you back to the Shangri-La hotel, Toronto very soon.

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 May 2014

The Shangri-La Toronto is literally an oasis in the city. The accommodations are spacious and offer all the amenities that you would expect in any luxury hotel. I think what truly makes this hotel stand apart is the service and attention to detail. The staff were all extremely professional, courteous, and very helpful. Some of whom remembered our names and preferences, such as during times that we spent in their lobby lounge. If there is one place to just sit down and relax, the lobby lounge would be our recommendation. In the late afternoons and evenings, there is live music and an array of options for drinks and even food with great service. We loved our time and we think that anyone who is looking to visit Toronto would love these accommodations as well!

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank JCW416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 15 May 2014
Dear JCW416,

Thank you very much for your kind review. We are delighted to hear that you enjoyed our Lobby Lounge, specifically the live music. We will let our staff know how much you appreciated their attention to detail and hospitality. We look forward to welcoming you back to the Shangri-La hotel, Toronto, in the very near future!

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

My partner and I were just in Toronto for the weekend and dined at bosk with friends. It was here that we met one of the best hospitality professionals ever. We had the pleasure of being looked after on a wine journey by a gentleman sommelier (Mark) sorry we forgot to get his last name. It was a busy night, and he treated us with absolute respect, as though no one else was in the restaurant, in reality there appeared to be at least 70 others. He was patient, understanding, and delivered a wine pairing experience we have never had before. It was not only our table, we witnessed the same precision and attention at other tables. Each description of our wines were confirmed when we tasted them and enjoyed them with our meals. We witnessed servers go to him for assistance, other tables laughing at his wit, ( truly, we never laughed so much) . This was all done in the setting of a 5 star experience, and it was 5 star. Rarely do we see personality blended with gracious professionalism. Typically it's a pompous wine steward who is stale.
I never saw a hotel room, only the lobby and restaurant. Based solely on that this is worthy of a five star hotel. If the level of service we received in the restaurant is an indicator of the hotel, then it is truly a 5 star hotel.
We sent an e mail to the General Manager expressing our gratitude to our exceptional server, and she was. All that said, if you are a food and wine lover, go to the Shangri-la and look for Mark, it's a trip you will not regret. We cannot wait to head back to Toronto and the Shangri-la

  • Stayed May 2014, travelled with friends
    • Value
    • Service
Helpful?
2 Thank Leanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 6 May 2014
Dear Leanne,

Thank you for your kind and gracious comment. It is wonderful to receive such feedback and I genuinely thank you for taking the time to write one. I will make sure to pass your kind words on to Mark, Rachel and Chef Damon Campbell.

I hope that we may be able to welcome you back to the Shangri-La hotel, Toronto and Bosk in the not so distant future.

I hope your flight back to Halifax is (was perhaps as you read this) a pleasant one.

Kindest of regards and again, my sincere thanks;

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 May 2014

Stayed one night in a twin room (with 2 queen beds) and didn't want to leave! All the details in the room were appreciated, from the doorbell to the emergency flashlight. Very spacious room with floor to ceiling windows and a great view of the city. The bathroom is wonderful, with separate toilet, shower and tub, and a TV in the mirror. If you have the opportunity to use the tub, you won't be disappointed! The beds were very comfortable, and the service was amazing. Location is great, close to restaurants, night life, Starbucks, and the subway. My only issue is that there wasn't enough time to use all the facilities! Would definitely recommend to someone looking for a luxurious hotel in the city. A definite must-- worth every penny!

  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank DianaML_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 8 May 2014
Dear Diana,

Thank you so much for your review. We are very delighted to hear that you enjoyed your overall stay at Shangri-La hotel, Toronto and in particular our guestroom. We strive to deliver excellent service to each and everyone one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to the Shangri-La hotel, Toronto again so you can stay a bit longer to experience all the facilities we offer.

Sincerely,

Richard Cooke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westmount, Canada
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 May 2014

Stayed only one night for business in a deluxe suite. Amazing service, gorgeous room, and great hotel facilities. One of my best stays in Toronto. Great boot camp classes, gym, and pool. Highly recommend!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank jmf84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this review, 8 May 2014
Dear jmf84,

Thank you for your review. We are so happy to hear that you had a great stay at the Shangri-La hotel, Toronto during your business trip. We strive to exceed our guests’ expectations in all areas of the hotel and we are pleased to hear you were able to take one of our Health Club classes and make use of our pool. We look forward to welcoming you back very soon!

Sincerely,

Richard Cooke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Toronto

Property: Shangri-La Hotel Toronto
Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 136 Hotels in Toronto
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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