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Shangri-La Hotel Toronto
Ranked #10 of 137 Hotels in Toronto
Reviewed 22 July 2014

Great bathrooms and comfortable rooms/beds/pillows. Great pool. Modern vibe through out the lobby. Enjoyed a 3 course meal--but the cocktails were pricy. At any rate, it is fab spot in a great location and would return.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Canukgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 25 July 2014

Dear Canukgal,

Thank you for your review. We are very glad to hear that you had a wonderful stay with your family and that you enjoyed our Lobby Lounge, the pool and your suite. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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902 - 908 of 1,199 reviews

Reviewed 22 July 2014

Upon first entering the lobby of The Shangri-La Hotel you can see that this is not your ordinary hotel; the lobby is opulent with a huge modern gas fireplace, a grand piano and ample seating for many guests to relax in comfort. We had an Executive room with two comfortable queen sized beds. The room was very luxurious with almost every amenity one could imagine. The staff was always very pleasant and accommodating. We did have two issues with our room which was the ipod that came with the room which was supposed to control all the lights and electronics did not work, we mentioned this twice to the concierge and it was never fixed, upon checkout we were given the excuse that Apple was updating their software. The other issue we had was the TV did not always work, the channels would just disappear for hours at a time and come back later, we also mentioned this to the concierge and it was not fixed; at checkout they did not have an excuse for this.

Room Tip: Higher floors the better to avoid street noise.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Blunozer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 25 July 2014

Dear Blunozer,

Thank you so much for your review. We are very delighted to hear that you enjoyed your overall stay at Shangri-La Hotel, Toronto, in particular, our executive room. I have read all your comments on the amenities that did not work in the room and I will make sure to share your comments with our management team. We hope to welcome you back to the Shangri-La Hotel, Toronto again so you can check out our Health Club and signature restaurant, Bosk.

Sincerely,

Richard Cooke

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Reviewed 19 July 2014

Our week's stay at the Shangri-La Toronto we were faced with utter perfection. The food, the room and especially the service was consistent and absolutely great! I have rarely stayed in a hotel that has the level of quality and excellence as the Shangri-La Toronto! Kazia, Margarita, Emanuel, Eric, Yann and all others of which I cannot remember their names will be most fondly remembered for the excellent care they provide their guests with! A real retreat for the discerning traveller with 'not even a salad leave being out of place'!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ThomasLSW18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 25 July 2014

Dear ThomasLSW18,

Thank you for your feedback. We are delighted to hear that you had a fantastic stay at the Shangri-La Hotel, Toronto. We strive to provide genuine service from the moment our guests step into our hotel and we are pleased to see that you were able to enjoy the facilities and services we had to offer! I will make sure to share your kind words to our team. We look forward to welcoming you back soon.

Sincerely,
Richard Cooke

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Reviewed 17 July 2014

Very Good over all. Would recommend to anyone. The gym and spa spot on? Rooms lovely. Reception area modern. Bar area small but nice with attentive servers. Location good for us. Only niggle ordering breakfast servers were a little vacant 3 days on the run but restaurant manager spot on.

Stayed: July 2014, travelled with family
2  Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 25 July 2014

Dear Simon K,

Thank you so much for your kind review. We are so happy to hear that you had a wonderful stay with your family. It is always our pleasure to provide our guests with excellent service and we are pleased to hear that you also enjoyed our amenities and facilities. I will make sure to share your comment on the breakfast servers with our management team. We look forward to welcoming you back in the near future.

Sincerely,

Richard Cooke

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Reviewed 16 July 2014

The service was great, the rooms wonderfully appointed and great atmosphere and drinks in the lobby. The concierge was really quite helpful too. I was downtown at this hotel for work and woke up not able to move my neck. I asked for the best chiropractor in toronto and they sent me to 'the clinic' on bay street. It was close to the hotel and after my visit i was 75% better. Next day 100%. They definitely know whats good in the city. I will definitely be returning to the shangri la.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 17 July 2014

Dear Scott K,

Thank you for your kind review. We are so happy to hear that you enjoyed the service, your guestroom and atmosphere in our Lobby Lounge. We strive to provide genuine hospitality from the heart and I am delighted to know our concierge team was able to help you locate a great chiropractor during your stay. We look forward to welcoming you back to the Shangri-La hotel, ,Toronto in the near future.

Sincerely,

Richard Cooke

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Reviewed 16 July 2014

I stayed at the shangri-la on June 28th. It was for one night. I live in Toronto, so it was for a quick night away to celebrate my birthday.

The rooms are well accommodated. The entire bathroom is encased in marble. Stunning.

Just the lack of room bothered me. For the same price (or cheaper) you can get a balcony, or at least a few more sq ft.

I really liked sneaking down to Momofuku to score some compost cookies tho. :)

Room Tip: We stayed on the 14th floor, right in the middle, away from the elevators. Very quiet.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank cookies r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 17 July 2014

Dear Cookies R,

Thank you for your review. We are so delighted to hear you enjoyed your stay during your birthday celebration at the Shangri-La hotel, Toronto. We look forward to welcoming you back to in the very near future.

Sincerely,
Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

My family stayed in 2 rooms on 14th 15th and 16th of July and fell in love with this hotel. The concierge who showed us to the lift after checking in was so friendly and polite. The hotel itself is stylish and the room was amazing. The little tocuhes are what sets it apart from others. The live singers varied through out our stay and were very talented.
We did not get a chance to eat there but had some drinks at the lounge which were the standard hotel price. The drinks menu is in a little book case which was lovely.
All in All a great stay and the technology throughout the hotel is what blew us away like waving your hand to open the bathroom door in the lobby.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank robyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded 17 July 2014

Dear Robyn S,

Thank you for your kind review. We are so happy to hear that you had a wonderful stay and that you enjoyed the live music in our Lobby Lounge and the technology in our hotel. We hope to welcome you back in the near future so you can finally have the chance to try our menu in the Lobby Lounge or signature restaurant, Bosk.

Sincerely,
Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 137 Hotels in Toronto
Price Range: £284 - £501 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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