I recently stayed with my husband and 2 teenage daughters and was disappointed. The hotel itself is conveniently located in the city to most activities/attractions and had several wonderful features. The lobby is beautiful and a nice place to sit and relax-have a cocktail or just people watch! The rooms (we had a corner suite) were on the small side but did have a lovely bathroom with wonderful amenities. The gym/pool area was wonderful and staff there were excellent. We did not have any meals at the hotel so I cannot comment on that.
When I booked the room I had requested a high floor, early check in, and extra pillows/towels. We did not arrive until just after 2 pm and the room was not ready. We were informed by the gentleman at the front desk they would call as soon as it was ready and he felt it would only be an hour. We left to explore the city and after 3 hours and still no phone call we arrived back at the hotel to find our room was ready and on the 6th floor(this is really the bottom level of the rooms) but we did not complain as we were tired and wanting to get ready to go out for dinner. Later that evening we called for ice for our daughter and after waiting for over an hour and no ice we were decided they were not bringing it.
The following day we left our room around 10 am and returned about 4:30 pm only to find our room had not been serviced yet. I called and they said they would be there shortly. We left for a few more hours only to return to find housekeeping still in our room!
I also would not recommend exchanging your money at the front desk as this was as close to robbery as one can come!
I will not plan to return to this hotel or any of it's other properties based on our experience here. I would recommend either The Trump or Mandarin-Oriental properties as they have not disappointed me with their service or hotel amenities whenever and where ever we stayed with them.
- Official Description (provided by the hotel):
- This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more less
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