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Isabella Hotel and Suites
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Reviews (365)
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All reviewscontinental breakfast ispublic parkingstaff was very friendly and helpfulmin walktim hortonsflat screen tvconcert
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Reviewed 5 June 2013

I recently booked a hotel using Hotwire for May 31st in Toronto, ON and can't believe I paid money to stay here. I had one of the worst experiences I've ever had in a hotel (and I have travelled quite a bit). When I first checked in I was arriving earlier than check in time so I asked to leave my bags there to start my day as I only had one night in Toronto. The front desk promised me she could have a room ready in 15 minutes if I just wanted to wait, so I did. Another 45 minutes later I told her to forget it and that I would come back later and she told me to just wait another 5 minutes. 15 minutes after that I got my room, so it was a bad start. The room itself was very small just enough to walk around the bed, and as they are completing renovations everything was all over the place. The smell in the room was also awful, nearly like smoke. The worst part of all of it was that the air conditioning didn't work in the room. I turned it down before I rushed out of the room but when I came back later at night it was a stifling 28 degrees celsius and it wouldn't change all night, and the window couldn't open. The hotel itself wasn't in the best area so as I young woman travelling alone I was too scared to even call anyone up to fix it, it was too late at night. The only good things were that the Sherbourne subway station was very close by, and that they had basic continental breakfast included. Overall it was a horrible experience and I don't feel like sites like Hotwire should be selling rooms for this kind of hotel, especially at the star rating it was at. I feel very disappointed and sorry to be reporting this.

  • Stayed: May 2013, travelled solo
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2  Thank Jas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013

Booked through Hotwire for about $80/night taxes/fees included. I believe their prepaid or discount rooms are the smallest they have to offer, so Hotwire or Priceline might not be the best booking option for 2 or more guests. Book directly through the Isabella's own website as you will be able to choose or switch your room more effectively on arrival (as a specialty hotel in an old building, every room seems to be a different size, unlike most chain hotels you might be used to). Our room was clean and newly outfitted, but it reminded me of an oversized broom closet. There was even a bit of a "are you kidding me?" moment at first, but after you get used to it, it's not that bad. The two of us still had a good sleep on the Standard Double Bed (mattress was firm but comfortable, not sure if the A/C worked, but no matter, the window opened for a cool breeze). Would have been great to have had the option for a bigger room and we would have gladly anted-up a few more bucks for the night but I guess they were fully booked.
On another note, (and this is not so much a criticism but more a suggestion meant to be helpful), they really need to rethink who they hire to design their bathrooms--The angle shower has a door which opens directly into the spray of the shower, allowing water to flow out onto the bathroom floor--Not smart, as over time this stray water will do damage to the new tiles and fixtures. And what's with the huge empty space on the far side of the bathroom? You could easily fit a toilet in this space with lots of extra leg room, and then extend the small angle shower unit over top of where the old toilet used to be so it would be at least twice it's original size, more comfortable for the guests, and be less prone to unwanted leaks!--Take my advice and relocate the toilet to the big empty space to make a bigger stand-up shower! This said, it was basically a new bathroom with good water pressure and new sinks/taps etc.
Compared to paying $150-250/night further downtown, this hotel was a good deal. Don't count on parking at the hotel unless you have reserved a spot in advance. We made a parking request by e-mail, (I guess not early enough?) and they didn't have a spot for us. Call the hotel directly and ask them to write down your parking request, as it must book up quickly; Keep in mind that there are plenty of $12-20 day lots within a short walk from the hotel. The Isabella is a 3-5 minute walk to the TTC Subway at Sherbourne Station, and if you don't mind the bus, the 75 Sherbourne picks you up right outside the front door to take you down to Front St. Get a day pass and take the TTC--It's the best way to get around downtown as parking is expensive and a nightmare unless you know somebody with a free spot--And good luck with that.
The Isabella offers tasty (and free) morning coffee in the lobby. Overall, it was a clean, quiet, good value small hotel experience. Friendly and patient young lady was very helpful at the front desk as well!

Room Tip: Book directly through hotel website, make sure you have the option for a larger room if more than 1 traveler.
  • Stayed: May 2013, travelled as a couple
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1  Thank DerekRiggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

Got a cheap night through hotwire, and after looking at some reviews was dreading the stay a bit. I've spent a summer in Toronto so I knew what the neighborhood was like.
I had zero problems here and would recommend the hotel to anyone looking for a cheap clean place to stay that's reasonably accessible by walking or transit. The room was clean, hotel was quiet, staff was very friendly and helpful and we got a decent breakfast as well. Don't expect a large room - the elevator and hallways are tiny, but for a cheap place to sleep for a night or two it's great.

  • Stayed: April 2013, travelled as a couple
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Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

I stayed here in mid-April, 2013. I was the first person to stay in this room since it was updated with paint....and a new tv. The room was very small. Perfect for just me. If you're trying to impress someone, don't bring them here...but, I paid about $65 per night, including taxes through Hotwire, and so it did the trick for me. If you like to walk, then this place is within walking distance of everything; however, must people would likely take the subway (2 blocks away) if going to the south end of downtown Toronto. The bar in the basement is cool. I would stay here again.

  • Stayed: April 2013, travelled solo
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1  Thank FuntimesOwenSound_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2013

Helpful and nice people on the front desk. The hotel is very good located, walking distance to most attractions and metro stations. Open subs around until late hours. Reasonable price. Gaby's pub under the Hotel.

The hotel was in renovation so it wasn't clean. But my room wasn't in renovation and still had a dirty floor. The bed and the bathroom were clean. The internet didn't work during my stay of 4 days. Cornflakes, bagels, toast bread apples and banana served on a table in the lobby as breakfast. I would recommend to people who would spend time outside and would just come to sleep.

  • Stayed: April 2013, travelled solo
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Thank Berk_Delevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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