Checkin was ordinary – only thing impressive about it was how the front desk staff trotted out the usual “Welcome to the residence inn blah blah blah” in a disinterested monotone. When I made my booking I made a special requests asking for a room on the top floor which they hadn’t done, asked again and this had no effect and they seems totally unconcerned. Mainly young kids who don’t seem too interested in helping.
It is a standard new residence inn and they are constructed with really cheap materials, paperthin walls and floors so you hear everything from the room above and on the sides – I had big families above me and in the room next door - especially annoying was the room above – it was bang, crash, thump all night. I asked to get moved twice and they said they couldn’t do it, even offered to pay for a two bedroom but no luck. Then on the Friday I finished work at 5pm, arrived at the hotel at 5.10pm and noticed the carpark was empty so I thought now they will move me. Went to the front reception desk and asked if they could move me, and they said they could but would have to charge me for the room I was in and the new room as there was no one to clean my room – by this stage I had enough and I told them to put me down for checkout tomorrow.
There is a bit of traffic noise as on one side there is a major highway and other minor roads surrounding the hotel. Pool was nice, laundry room was fine $1.75 for a wash and $1.75 for the dryer. Nice and clean. Take away all the banging and thumping from the surrounding apartments and it would be acceptable but the noise and the attitude from the staff means I wont be going back.
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- Also Known As:
- Residence Inn Toronto Airport Hotel Toronto
- Toronto Residence Inn