First of all, we were not informed that we would be charged for the room $249.00and deposit of $100.00 the day before we get to the hotel. We got a tranquility suite, shower was a disgusting state. Soap residue from the last booking was still in the shower. Wine bar is closed down, meaning no room service if you needed and no notice of this anywhere to notify customers. Upon checking out and questioning why we were charged before arriving at the hotel....front staff was very rude, spoke with Natalie and Benjamin. They have no clue of customer service at all. Ive stayed at this hotel numerous times....last time I was there, we decided to give the hotel one more chance with their service and it sucked! I will never go to this hotel again, and will not recommend this hotel to anyone. For the price, there are better hotels downtown with GREAT service rather than this one. The spa, and service you get from the spa is excellent....and this is the only thing that the hotel is good for...their spa service.
- Official Description (provided by the hotel):
- An urban oasis in the heart of Toronto's financial district, the Cosmopolitan Toronto Hotel & Spa is a leader in the newest trend in lifestyle hotels and is recognized for its exceptional design concept, service and ambiance. A stay at the Cosmopolitan is the ultimate in intimate, modern comfort. With only 5 suites per floor, the amenities are generous and include windows & balconies that open to spectacular views of the city and Lake Ontario, hardwood floors, full kitchens, washer/dryers, 32 inch flat screen televisions. ... more less
- Reservation Options:
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- Also Known As:
- Cosmopolitan Toronto Hotel