We booked the Gladstone for our wedding, and we stayed there for our wedding night. In many ways it was perfect: beautiful building, perfect location, just the right feel, and lovely food served. And the person we worked with in advance was great (if slow to respond, and even slower to follow through on the accounting).
But our experience of the staff and service for the event itself was frustrating at best. Absolutely nothing was set up in advance (despite detailed instructions written by the hotel representative in the contract and order) and so we had to take care of that instead of getting photos taken. The staff was bossy and rude, and often ignored us. We had to pay for parking when we were told it would be free, we were scolded for a slight delay the cake-cutting (delayed because a guest had fainted and required medical attention), several of our guests were treated rudely and abruptly by service staff, and the following day during check-out the front desk simply left us hanging and started helping someone else. We eventually gave up, and left without a receipt.
We've loved the Gladstone for a long time, but we will never again organize an event there, or recommend it to anyone else.
- Official Description (provided by the hotel):
- The Gladstone Hotel is not only the oldest continuously operating hotel in Toronto, it's also one of Canada's favourite Art Boutique Hotels. Blending historical Victorian architecture with contemporary elegance, downtown culture and whole lot of art, the Gladstone Hotel has a very diverse client base and is a hub for locals and international travellers alike. 37 Hotel rooms each individually designed by different Canadian artists, 2 restaurants, 4 event spaces including a ballroom with a full size bar, 3 Art exhibition spaces and a meeting room. We organize private events, staff parties, corporate events, press/book launches, weddings and more. Find out what people are saying about the Gladstone Hotel in Toronto, or leave a review of your own. ... more less
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- Also Known As:
- Gladstone Hotel Toronto