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“Great location downtown ”

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Residence Inn Toronto Downtown/Entertainment District
Ranked #22 of 137 Hotels in Toronto
Certificate of Excellence
Level 6 Contributor
243 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great location downtown ”
Reviewed 29 March 2014 via mobile

I have been using Marriot as my choice of hotel across all my business travels and not always it's the same given the city or country. This place will be my home for a while and I choose this place as it's well located downtown and has great studio rooms. Friendly staff and great restaurants around with good service makes life more enjoyable. Only thing if planning to be in TO book this place well in advance as it's always booked and sold out. You have your breakfast included and they have wide variety for all to choose from !! Every Tuesday & Wednesday they offer light snacks in the evening when you come back from your days work. Folks with family and kids this place is ideal for them as well -

Stayed March 2014, travelled on business
Helpful?
Thank Dogra11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
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Southbury, Connecticut
Level 6 Contributor
104 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 March 2014

Service - very pleasant employees
Lobby - inviting and clean
Room - Updated and very clean room; bed was very comfortable; temp. control worked excellent; room had great kitchen area with full size fridge
Location - excellent location in downtown Toronto with restaurant and entertainment all around
Value - Exceptional - Great price for room; free internet; free breakfast
Food - ok at best; breakfast was buffet
Facilities - Gym was small but good for hotel; Pool and sauna were clean and warm

If it wasn't for the food; I would give this place 5 stars. Excellent hotel - will definitely stay again.

Overall - excellent

Room Tip: All rooms are the same - none are more updated than others.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this review, 27 March 2014
Delighted to read your review of your recent stay with us and thank you for your valuable feedback! You certainly brought huge smiles to our team this morning as we constantly strive for 'Service Excellence', five stars indeed! Always interested to hear of any new items you think the brand should consider as part of the morning breakfast buffet? We have recently added more health conscious options as in gluten free items, steamed vegetables and egg whites. It is important that we provide an environment that our guest can thrive in!

Again thank you for such a positive review and safe travels.

Warn regards,

Karen
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Montreal, Canada
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 March 2014

I stayed at this property for the first time last week, attending a convention at the Toronto Convention Centre on Front Street. Perfect location, just a few minute walk.

I will definately stay there again on business, and would enjoy location also if going to an event at the Rogers Centre since very close as well.

My room was spotless and in great condition (Studio with a King Bed, sitting area with a sofa bed, a nice kitchen with a large fridge and bath/toilet section seperate from vanity).

The breakfast buffet had everything that you may want.

Computers in mini business centre were practical to print your boarding pass.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andree123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this review, 25 March 2014
Thank you so much for your very positive review! The team were delighted that you enjoyed all the attributes of our hotel and of course the ease of access for all the attractions and restaurants. We really are at the heartbeat of the entertainment district and hope you have the opportunity to return soon!

With gratitude
Karen
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Melbourne, Australia
Level 5 Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 March 2014 via mobile

Very central location, easy to get to most places downtown, including restaurants and all the entertainment venues... Has a great little kitchen, so a great room if you're having an extended stay and/or traveling for work - so you want to self cater some of the time. Very busy hotel though, which could be annoying especially not being able to find room to have breakfast!!!

Stayed March 2014, travelled on business
Helpful?
Thank ChrisL75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this review, 25 March 2014
We certainly appreciated your feedback and happy that you enjoyed your suite, whilst staying downtown Toronto. The breakfast is very popular and as an added convenience, we do provide trays so that you can also enjoy your food up in your suite, if you so desire.

We do hope we have the opportunity to welcome you back in the not to distance future!

With gratitude,
Karen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level 6 Contributor
743 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 346 helpful votes
Reviewed 19 March 2014

There's nothing terrible about this place but surely nothing great at all.

It is a quite dim and dreary on the lobby level. And the lobby is SO small for this property. While service at the Front Desk is super friendly, breakfast is a serious nightmare!! It is crammed into a corner of the lobby. There are quite a number of food options, even scrambled egg whites. But the amount of seating vs. the # of people down there was awful. There was a staff member who was directing a line like you were in a restaurant that was almost to the outside door of the lobby. It was terrible.

Rooms are ok but not great. There was a lot of dead space in the 1BR room. They told us we had a Queen bed but there is no way that was bigger than a Double. This is a weird size to have in a room that large. There was so much wasted dead space with no furniture in the room.

The gym really needs updating as well. It was an ok stay but nothing great and I definitely would try a different Marriott property like the Renaissance next time in town.

Stayed March 2014, travelled as a couple
Helpful?
Thank GlendaleCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this review, 20 March 2014
Thank you so much for taking the time to write your review of your recent stay with us.Your feedback is very important to us and I am really sorry that we did not meet all your expectations in some areas. Our front desk team were very thrilled to read your positive comment about there department as customer service is paramount to our success.
We appreciate your loyalty to the Marriott brands and the opportunity for you to explore our brand portfolio further.

Kindest regards

Karen
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Niagara Region, Ontario
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 March 2014

Excellent staff. Customer service was great. The complimentary breakfast and complimentary supper were great (considering they were complimentary). Count on $40 per day for valet parking. I gave the rooms a lower rating because we used the pull-out sofa-- the fabric of the sofa (under the mattress) was ripped from the springs and offered no support on that side of the sofa-bed. Great location and the price of the room (during March break) was unbeatable. I would definitely stay at this property again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LWile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this review, 25 March 2014
We are so happy that you enjoyed the March Break at the hotel and all the attributes that we offer. Plus we have addressed your concern on the sofa-bed as we speak. We are continually striving for ' Service Excellence' as without you are guest we have nothing!

Here's to welcoming you and your family back in the coming months!

Thank you again and kind regards,
Karen
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London, Canada
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2014

I stayed here on points in mid March, and aside from a dubiously flushing toilet that was immediately dealt with, I was happy with the stay. Room was clean and spacious. Only minor quibbles were that the heating was rather noisy at night and the door seemed to offer no buffer from the hallway noise. Breakfast was free and to be expected (scramble eggs, turkey sausage, cereals, toast etc).

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjeanveau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this review, 21 March 2014
Thank you so much for taking the time to review your recent stay with us! It was such a delight to read your comments to our team and that you enjoyed your stay with us. Certainly our location provides ease of access to all our attractions and restaurants that downtown Toronto offers.
we hope to welcome you back soon...With gratitude, Karen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Toronto Downtown/Entertainment District

Property: Residence Inn Toronto Downtown/Entertainment District
Address: 255 Wellington St W, Toronto, Ontario M5V 3P9, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Toronto
#23 Business Hotel in Toronto
#35 Romantic Hotel in Toronto
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Residence Inn Toronto Downtown/Entertainment District 3*
Number of rooms: 256
Official Description (provided by the hotel):
Conveniently located in the heart of the downtown entertainment district, near major businesses, restaurants and attractions. Steps to CN Tower, Ripleys Aquarium, Metro Convention Centre, Rogers Centre and the Bell Light Box. Residence Inn has perfected the extended stay experience offering 256 stylish, oversized studio, one or two bedroom suites with full kitchens and living areas. Enjoy a complimentary, full, hot buffet breakfast and a light supper social 2-3 nights a week, from 6-7.30pm. Relax in the hot tub or pool area adjacent to the state-of-the art fitness centre. ... more   less 
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Also Known As:
Residence Inn By Marriott Toronto Downtown / Entertainment District Hotel
Residence Inn Toronto Downtown
Toronto Residence Inn

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