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“Excellent Location”

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Residence Inn Toronto Downtown/Entertainment District
Ranked #24 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed 26 July 2014

Stayed here for a night and it was a pleasant one. Check in was fast and easy, and service was great. The rooms are very spacious and modern looking. I lucked out and got a room on the 21st floor facing the Rogers Centre with spectacular views at night. The full kitchen with supplies is a great touch for extended stays. I enjoyed the popcorn included in the First Night kit.

However, there are some drawbacks. The elevators are extremely slow... it's painful especially being higher than the 10th floor. The beds were not as comfortable as I expected. Both the King sized and sofa beds were not to my liking. There were many signs of wear and tear on pretty much all of the furniture in the room which could've used a touch up IMO. One member of the bar staff was extremely rude to us sitting in the breakfast area at night because we didn't order drinks... (Ok then?) The breakfast room was tiny in the first place to accommodate the amount of guests. The fitness centre was really worn out. 3 of the machines didn't work, it smelled horrible, and looked really dirty. Parking is absolutely absurd especially for downtown Toronto. I recommend parking at the various underground garages on King st for a quarter of the price.

In the end, the location, service (apart from bartender), and room size are the best attributes of this property. I would recommend this to anyone who want's breakfast and Wi-Fi included with the hefty price of a downtown T.O hotel.

Room Tip: -Get a room on a higher floor facing the lake. -Park at the Hyatt on King st. $25 for 20 hrs and i...
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank ferrari2197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 28 July 2014

Thank you indeed for your indepth review regarding your recent stay with us and good to know that you would return too!

My sincere apologies for your encounter with our barman and the matter has been readdressed by our Operations Manager.

You will be delighted to know we are also going through a refurbishments which will totally give a new look and feel to the hotel. New gym equipment, carpets in the suites and hallways, new furniture and fixtures in the lounges of our suites, new look and feel to the lobby and our bar/lounge and breakfast area. This in keeping with the high brand standards of a Marriott hotel for your comfort and care.

Thank you again for the dialogue and we hope you enjoy the rest of your summer travels!

Kindest regards, Karen

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623 - 629 of 1,658 reviews

Reviewed 25 July 2014

Overall hotel was ok however the staff were not helpful and service poor. Valet parking never did show up to take the car for the overpriced parking. We had to park in the public lot on the next street. Hotel front desk was ok however the bar tender was extremely rude and was annoyed that there wasn't more people there. The bar shut down at 10pm on a Friday night which was very shameful. I would not expect to come back unless the price was right.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Elissa392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 28 July 2014

Thank you for taking the time to review your stay with us as your feedback is important to us.

My sincere apologies for the attitude of our barman and this has been addressed accordingly. Unfortunately he had to close the bar down one hour earlier, as he went to the hospital with a severe life threatening health emergency. I do apologise again for this unfortunate incident you experienced.

Parking is always a premium in any gateway city and that indeed was fortunate you found a perfect spot. We are lucky to have at least four lots around the hotels and prices vary according to what is happening in the city.

I would be delight to enage further with you if you have a moment. Meanwhile I wish you very happy travels and a gorgeous summer!

Kindest regards, Karen

We strive for service excellence at all times as with you, our guest we have nothing, you are so important to us!

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Reviewed 24 July 2014

As pointed out excellent location and very helpful staff. I would above all like to acknowledge Michaela at the front desk.

We stayed for many nights in a suite. room was spacious and clean. Still virtually no natural light made it tough to stay there for so long. Breakfast was good quality but there is continuously a shortage of seating capacity. Also elevators seem constantly in short supply. Business center computers are mostly fully outdated models.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Lekker001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 28 July 2014

Thank you for your recent review of your stay with us. It was just heartwarming to read your mention of Michaela, one of our front desk stars and the service she provided for you. We really do care and that you had a great experience too, as we contantly strive for service excellence.

We are replacing our business centre equipment as we go through a refurbishment, n keeping with Marriott brand standards. All computers have been ordered and should be installed shortly.

Thank you again for your most positive comments and we hope we can welcome you back again soon!

Wishing you a most wonderful summer.

Kindest wishes, Karen

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Reviewed 24 July 2014

This hotel was one of the cheaper priced hotels when we were looking for a room. The hotel is right near the CN tower and rogers centre. Parking is valet and very expensive, we found a place right behind the hotel and they let us stay overnight for $30...be sure you ask what the rate is for not all places are 24 hours. Hotel was clean, room was very large, with a kitchen and living room. Would be great for a family. breakfast downstairs was ok, some things were cold, but they provided all the basics, yogurt, cereal, bagels etc...

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank TripletmOm_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 28 July 2014

Thank you so much for taking the time for writing your review regarding your recent stay.

Certainly our spacious suites and our location made for all the right ingredients to enhance your visit in the city. We are also lucky that there are other options for parking right next to the hotel, both underground and above, as city parking is always a premium.

Our complimentary breakfast buffet includes many item including six hot choices, and then ten cold choice with healthy options a factor too. Plus the opportunity to take the breakfast back to your the comfort of your suite or eat in the restaurant area.

Thank you again and I hope you enjoy the rest of your summer travels!

With gratitude, Karen

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Reviewed 22 July 2014

My family stayed in Toronto for a "working" vacation....we attended a convention while doing family things in our down time.
The hotel is very conveniently located just a 5 minute walk from the Blue Jays ball diamond, 5 minutes to the CN tower, 5 minutes to the convention centre, 15 minutes (maybe less) to Union Station where you can catch the sub way, Via Rail train or the Go Train.
There was a hot breakfast each morning which was great, eggs, pancakes, oatmeal, muffins, cereal, toast....all the usual stuff.
The Staff were FANTASTIC, each staff member we had interacted with was very courteous, fast at what they do, knowledgeable....just great over all....
We had a 1 bedroom suite on an upper floor. The room was spacious, had a full kitchen including dishwasher,appliances, dishes etc. The furniture I didn't like, it was uncomfortable to sit and watch tv on the couch. The chair was in a permanent recline position which I found tough to use when just sitting and having a conversation, so I sat in the desk chair. There were 2 dressers to use and unpack which was nice as we were there for 5 days. The beds were horrible. after 2 nights I tried sleeping on the floor but that wasn't much better. My kids used the pull out, and a roll away. Both, we were expecting to be bad, only because most are, and these didn't disappoint, my kids didn't sleep well at all. None of us did. The beds kind of ruined our stay because we were tired the whole time. Thought of changing rooms, but I asked another member of our convention who was staying in the hotel too, and they said their beds were awful too....so I figured we'd just tough it out.
The bathroom had the tub and toilet in it. The space was small. Small that when you walked in you had to stand beside the toilet to close the door then step in front of it. The shower had no water pressure (I've got really thick hair) and we had trouble getting it to get hot, so it was luke warm showers for us. The staff cleaned the room each day but didn't do the shower walls, we noticed that on our 2nd day there, the grout in the shower which was a cream color was turning red and it stayed that way for the duration of our stay. There was a little bar area downstairs too, but we didn't use it so I cannot comment on that. There was a small store area too, that we used. You can get snacks, tooth brushes, anything you forgot...that kind of thing..was expensive though.
My kids used the hot tub and pool. For a hotel built up instead of out it was a decent little space. Over all our stay was ok, don't think I would do it again, but for this hotel, their staff is definitely their strong point.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank tracyk03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 23 July 2014

Thank you for your extensive review of your stay with us after celebrating five days attending the convention! It was wonderful to have the group with us and a joy to meet all of you and here about the fun you were all having.
My apologies for your lack of sleep and most certainly we would have rectiified the situation for you, had we known. If you have the time, please reach out to me, I would love the opportunity to dialogue one on one? I do hope you have the opportunity to return one day to the hotel and we will have completed a soft refurbishment by the end of the year.
Our team were elated to see your positive description of us in capital letters, thank you SO MUCH as they strive for service excellence 24/7 caring for you, our guest....we really do care!
With gratitude,

Karen

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Reviewed 22 July 2014

My husband and I stayed here on the 15th floor in a King Suite.
We checked in by 1:30pm and it was fast and easy. Used valet parking at $40 per night and left car for there for the Sunday Blue Jays game for an extra $20. Really feel this should be included for the extra 2 hours on a 2 night stay.
Room was clean and tidy, bed comfortable. Fridge ice machice was broken, had to go down to desk to retrieve ice, reclining chair was broken otherwise everything worked well. Carpet requires cleaning.
Love having a full kitchen which included coffee, tea and popcorn. There is a grocery store within 5 min. walk or smaller one within 1 minute walk on corner. Starbucks is on corner also. Table for 2, loveseat, chair and desk along with bedside table and dresser with a swivel TV which could be watched from the living area or bed.
We requested a higher floor and ended up looking over the power station across the road but stil lhad a view of the CN tower.
Elevators are slow because are used by staff also. Lobby is very small. Breakfast free and full...eggs, bacon, cereal yogurt fruit, potatoes, juices, coffee etc. Seemed to be busy all morning due to full capacity of hotel. Staff are friendly and professional.
Workout room is small but clean and has eough equipment for 4 people to use. Pool is smaller than our backyard pool but clean with lots of towels.
Not a completely full service hotel but so convenient.
We have stayed in a 2 bedroom here and it was like a condo, great for families and long stays.
Will stay again.

Room Tip: High floor, south or west side away from power station
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sunburn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 23 July 2014

Thank you so much for taking the time to post your review regarding your most recent stay with us. I am glad you enjoyed the extensive hot and cold breakfast buffet we offer, a great value for you and the family. All suites are receiving a refurbishment, including the carpet and hallways by the end of the year. Happy too that our location suited all your needs as we are right in the heartbeat of the city close to all attractions and a myriad of restaurants to suite any palette.
We look forward to your return and the opportunity for a personal welcome once again!
Thank you again and enjoy the rest of the summer.

Happy travels!

Kind regards,

Karen

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Reviewed 22 July 2014

Very well situated. The staff was nice. The pool was clean but there were no towels. Our room was spacious and clean. WiFi worked well. We had however a terrible view of electrical equipment-turbine and wires. The breakfast was very good. Even if our view was bad, I would go back to this hotel and recommend it. It is not luxury but you get your money 's worth.

  • Stayed: May 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank jmvoyagerNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen H, General Manager at Residence Inn Toronto Downtown/Entertainment District, responded to this reviewResponded 28 July 2014

Thank you so much for taking the time to review your recent stay with us and that your experience was a good one. The complimentary breakfast is a huge plus, with over sixteen hot and 18 cold items rotated day by day to keep a variety in our offerings and also healthy options.

We certainly look to welcoming you back over the coming months.

Once again thank you and I wish you a marvellous summer!

Kindest regards,

Karen

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Additional Information about Residence Inn Toronto Downtown/Entertainment District

Address: 255 Wellington St W, Toronto, Ontario M5V 3P9, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Toronto
#23 Business Hotel in Toronto
#35 Romantic Hotel in Toronto
Price Range: £134 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Toronto Downtown/Entertainment District 3*
Number of rooms: 256
Official Description (provided by the hotel):
Conveniently located in the heart of the downtown entertainment district, near major businesses, restaurants and attractions. Steps to CN Tower, Ripleys Aquarium, Metro Convention Centre, Rogers Centre and the Bell Light Box. Residence Inn has perfected the extended stay experience offering 256 stylish, oversized studio, one or two bedroom suites with full kitchens and living areas. Enjoy a complimentary, full, hot buffet breakfast and a light supper social 2-3 nights a week, from 6-7.30pm. Relax in the hot tub or pool area adjacent to the state-of-the art fitness centre. ... more   less 
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Also Known As:
Residence Inn By Marriott Toronto Downtown / Entertainment District Hotel
Residence Inn Toronto Downtown
Toronto Residence Inn

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