Our stay at the Hazelton didn't start well. The guy at the front desk was pompous and indifferent. He advised that we were upgraded and handed us the key to the room. On seeing it we returned to reception and requested a room that didn't face a dumpster (aren't we demanding?!). He huffed and puffed giving us two options. The room we originally booked and another that was $50 more than our $450+ rate.
We chose the room category that we had booked. It was a standard (around 40 sq m) room facing Yorkville Avenue. It had a Parisienne balcony with a view of some trees and the adjacent retail/office complex. Lucky it was sunny outside - I'm sure these rooms are very drab on grey winter days.
The room was quite dark, basic and rather tired. There was a package PTAC A/C unit in a cupboard by the window. These A/C systems are rather noisy and usually found in 2 star hotels such as Hampton Inns.
The marble lined bathroom was a reasonable size with bath and separate shower. It had a heated floor - but it was 35 degC outside. Good linens. All the wardrobes had a strange odour that I couldn't identify. The vision on the TV was distorted. We stayed four nights and found that the staff did not replenish the toiletries every day. Not too swish either - L'Occitane. Why be so stingy - you are paying $450 a night? The coffee service in the room was filter - these days in a 5 star hotel you expect a Nespresso machine or similar.
On the positive side The Hazelton is in a great location. The lobby is beautifully designed with a great art collection. The restaurant is a lively place and the food is excellent. The black cod on the dinner menu was very good. Great breakfast too. The genY hostesses at the restaurant had an attitude that was pretty irritating.
The concierge was very pleasant and helpful.
The Hazelton might be 5 stars on paper, however, in my opinion it's currently no more than a 4 star product.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, MrandMrsSmith, Odigeo, Travel Republic (UK), Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Hazelton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hazelton Hotel Toronto