I will start with the positives - well-furnished and spacious rooms. Bathrooms were immense and luxurious. They clearly put some money in the design and structure of the physical property.
The negatives - the staff seemed lost, amateurish service. It's as if they have never worked in 5 star hotel before. A sense of inexperience bordering on incompetence pervaded the front desk area. The manager on duty wasn't much better - a look of blankness at each question i asked. This may be acceptable at a Holiday Inn in a small town but not at a self-proclaimed 5 star hotel.
Too many posers in the restaurant/bar - think orange tans a la George Hamilton, sunglasses at night and 60 year old men smoking cigars with too many buttons undone. The restaurant/bar seemed to attract this crowd for our entire stay (and we were after the Film Festival!!) - people trying way too hard on the patio. That being said, the restaurant/bar was attractive, the food was above average (what you would expect from a McEwen property) and the patio has a great location on Yorkville Ave.
Spa was cr*p. The spa at the nearby Park Hyatt is much better. Both are not cheap but at least at the Park Hyatt you get a quality service.
It seems as if the hotel is popular and busy now (it's only been opened for a year or so) but once the newness factor wears off, the negative word of mouth spreads and the Four Season completes its renovations, its popularity will quickly fade. Like all trends/fads without any substance, it will disappear eventually.
I usually prefer the Four Seasons, the Sutton Place or the Windsor Hotel in Toronto but gave this hotel a try because it was relatively new and the extensive media coverage it is getting. Would not return as there are better options.
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- Also Known As:
- Hazelton Hotel Toronto