Visited here with a reservation for 10 with work colleagues. This is a convenient location for us so we are reasonably frequent visitors.
We arrived on time for the reservation to find out our table had been given to someone else which was met with the following excuses:
- You were late (not true and quickly dropped)
- The other customers said they were us (but they refused to do anything about it ie. kick them off the table)
The manager was completely incompetent in performing his role and sorting out the situation, seemingly blaming anything he could rather than dealing with the situation.
We were not offered anything as compensation until really pushing hard, at which point we had been arguing with the manager for 20 minutes and left to find somewhere else with better service standards.
The food is average/poor at Hoops.
I will not be going back, the only reason I have given it 2* not 1* are the usually friendly waitresses and half decent beer.
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