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“too many bed bugs!”
Review of Global Guest House

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Global Guest House
Ranked #72 of 114 Toronto B&B and Inns
livorno
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“too many bed bugs!”
Reviewed 17 June 2013

I'm full of bed bugs bites! It's a big problem, you have to do something about it. Please call a specielized cleaning service. Neverthless, the position is very good, near to the metro and the city center.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank initias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Global Guest House, responded to this review, 3 July 2013
We certainly apologize to the guest for this problem but in our defense it is not of our making. We do not invent these creatures. We have guests arriving from all over the world and once in a while someone brings the pests in. We are not exclusive in combating them as even the best 5 star hotels have to deal with this. However, once apprised we attack the problem vigorously. We inspect and clean every aspect of the room, using "green" products only, to get rid of them quickly., and if necessary we even replace box springs and mattresses. There is no way that I know of other than to continue to do what we do to avoid the use of noxious/banned chemicals.
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
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  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2013

I was at Global Guest House for a week in April (for a conference at U of T) and I really enjoyed my experience there. The staff were friendly and helpful, the room was comfortable and warm, and the location was perfect for the University of Toronto. Lots of nice places to eat in the vicinity. I slept well and the room was quiet and peaceful (I could sometimes vaguely hear the train announcements but this didn't really bother me). Bathroom absolutely fine. All round a good experience and I would definitely stay there again!

  • Stayed April 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Sophie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 May 2013

The global guest house is located right next door to the Spadina station of the TTC - this makes it really easy to get practically anywhere in town because the Spadina station has bus connections, streetcar connections and both of the Toronto subway lines. The rooms are also very well priced. Don't expect a lot of frills if you're going, but it is a good place if you're just looking for somewhere to lay your head. Bonus: it has a little communal kitchenette so you can make things yourself instead of always having to eat out. Staff is really nice and helpful.

Room Tip: Helpful tip: If you happen to get a room on the back of the place you may want to close your windows...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank wonderguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 22 April 2013

If you are looking for a great place to stay in the heart of downtown on a budget, you can't go wrong here. The subway is right next door and the house is surprisingly quiet too. The artistic charming rooms are spacious which is a rarity for such well priced guest houses I have encountered in other countries.

  • Stayed March 2013, travelled with friends
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    • Cleanliness
    • Service
Helpful?
Thank jessicafranchesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2013

From the moment we arrived we loved this place. We stayed there with a large group for Canadian Music Week and the staff were very friendly and accommodating. It is in an EXCELLENT location literally right beside the subway station, so we could quickly get anywhere we wanted to. The rooms were clean and cozy, and the architecture of the house was beautiful. Highly recommended.

  • Stayed March 2013, travelled on business
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Helpful?
2 Thank Dee503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Global Guest House, responded to this review, 12 April 2013
Thanks for taking the time to review us. We remember you well and that you booked 8 rooms with us for 4 nights. A great bunch of musicians , full of energy and fun. We're delighted that you enjoyed your 4 day stay here and we hope to see you again when you return to Toronto from Winnipeg next year for your annual downtown Gigs.
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2013

If you want quick access to all the great things toronto has to offer, this is the place to stay. Located right beside the main subway station of Toronto, you can get ANYWHERE FAST! Great neighborhood with lots to do and see. Very cozy, charming rooms, fresh and clean. Overall I had a great stay!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moothang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Global Guest House, responded to this review, 12 April 2013
We wish to thank whoever wrote this review for taking the time to do so and for being so kind in their evaluation. I am the owner and we are continuously working hard to improve our staff and our facility. We do take pride in our building location and our heritage house designation.
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2012

Stay at Global Guesthouse at your Peril. Although conveniently located in the Annex/downtown area, this is where the positives stop. Myself and my girlfriend stayed here for 16 nights, we have recently moved to Toronto from Ireland and thought this would be the perfect place to base ourselves until we found an apartment. Upon our arrival the office was closed, we rang the door bell 4 four times before a guest let us in. I had to ring the owner's cell phone and tell him we had a booking, he was unapologetic and said someone would be there in a few minutes. A lady arrived who helped us check in and informed us that the private room we had booked was situated on the top floor, we were not offered any help with our bags. This lady seeing that we were struggling with our bags simply turned a blind eye. Our Room was far from spacious and smelled of dry damp. Most places that are undergoing refurbishment inform their guests prior to bookings but Global Guesthouse did not. For the entire duration of our stay there were men on the roof banging away from 9am, the hallway looked like a construction site as they were doing up the bathrooms. When we checked in the lady informed us that the refurbishments would take a few days, we didn't mind but they were far from finished when we checked out. For a private room we paid $300 dollors each for that you would expect better facilities, in the Kitchen there was only a fridge and a microwave for as the website says 'cooking light meals'. There was also a washer and tumble dryer in the kitchen which was off limits to guests. For the price the Global Guest House charge you would think that they would at least serve continental breakfast in the morning right? Wrong! The only thing free are the tea bags! The staff were extremely rude, unhelpful and idiotic in every way imaginable. I'd expect this from a 2 star hotel but not from a guesthouse and not for the price we paid. We wanted to stay here because of the convenience of the location and because we didn't want to book into a hostel, we said we would pay the extra money for a private room but in the end we were dying to get the hell out of that place. I could not recommend a stay here, stay well away. There are better, cheaper alternatives around if you are prepared to do a bit of research.

  • Stayed August 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank EdMon_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Global Guest House, responded to this review, 22 April 2013
I am the owner and I was not aware that this review was posted. I am very concerned about this as it is absolutely not what we are about. We take pride in our guest house which has been operating continuously since 1953 ( 60th year) and which I personally have been running for 16 years. So let me respond to each of the issues raised by the guest couple who stayed with us for 7 nights (not 16 as noted in their review).
1. Our office is open from 9 a.m. to 6 p.m. 7 days a week. We have 5 phone numbers posted on the front door for guest's to call who are arriving outside those hours . We also have lock boxes on our doorposts where we leave keys for guests arriving in the wee hours of the morning. I personally do not recall answering the phone but a member of my staff might have done so . If indeed it was me I certainly would have been polite as my goal is always to help the guests feel good about their stay here, especially upon arrival. If no apology was given for the delay in answering the phone or in arriving at the door to let them in, then for that I do offer such an apology. Sometimes staff is busy or eating or whatever so a late response in answering is sometimes unavoidable.
2. I am not sure if the guests were complaining about the top floor room that we had reserved for them but we have a 3 story house with 3 rooms on the top floor and we put guests on the top floor if no reason given not to. If a guest does not want to climb stairs we will whenever possible relocate them to the first or second floor. These folks made no mention of such a need when they made their reservation nor at any time during their stay.
3. We do not nor can we offer help with bags unless specifically requested to do so. We are older folks running a mom and pop type guest house and most of our staff are ladies. It puzzles me that a healthy young couple would expect such help to be volunteered as they never asked for assistance. I have stayed in guest houses in the U.S., Europe and Canada and never have i been offered help with my bags (nor did I expect same). If we were a high price hotel with bellhop staff then that’s different.
4. Our rooms are all different. The room we assigned to them (room 10) is one of our larger rooms with a double bed and a sofa bed which we often provide for 4 people, and most of our guests who stay there have rated it quite spacious. It is approximately 150 square feet. The room has an air conditioner so this mention of “dry damp” puzzles me further. But more important, during their entire 7 day stay, this “small size” issue was never brought to our attention.
5. Yes we were making a modification, adding a new bathroom, but we did our best to start work after 10 a.m. not 9 a.m. The hallway referred to was behind their entry to room 11 and in no way interfered with their access . Once again had they told us the proximity to the construction was unacceptable to them we would have made every effort to move them. But no such a mention was ever made to us.
6. Yes indeed we do have a fridge and microwave for guests to prepare and eat light meals. We also provide dishes and table and chairs and free beverages, sugar etc. That is what we advertise on our web site and through the outside agency that this couple used to make the booking with us. Most of our guests are delighted with these “freebes”. But This couple obviously expected more including a continental breakfast. What we offer is very reasonable and I am hard pressed to understand why they would expect so much more at $36 per person per night. But once again during their entire stay they said nothing about this to us.

7. I would have hoped that they would have advised me of the “rude” staff behavior. I recall these folks passing my office door on several occasions and they never said word one to me. One might logically ask, If They were “dying to get the hell out”, why not come in to the office and say they were not happy. We do not encourage unhappy guests to stay. For a valid reason I will give a refund.
8. I must conclude that this was apparently an unhappy couple for reasons other than the quality of our services, possibly their potential relocation to Canada not going too well. I am only guessing here but must say that this bad review was by every reasonable measure unjustified.
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Additional Information about Global Guest House

Property: Global Guest House
Address: 9 Spadina Rd, Toronto, Ontario M5R 2S9, Canada
Region: Canada > Ontario > Toronto > Midtown , The Annex
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #72 of 114 B&Bs / Inns in Toronto
Price Range (Based on Average Rates): £
Hotel Class:2 star — Global Guest House 2*
Number of rooms: 9
Official Description (provided by the hotel):
We are a charming, clean, century-old bed and tea, located in the Annex, an eclectic neighborhood in the center of downtown, within easy walking distance of many of Toronto's famous tourist sites.Several of our city's best restaurants are right around the corner. We are next door to the Bloor Subway, Spadina Station, 3 stops from Yonge St. Our building has been a Guest House at this location for over fifty years, welcoming tourists and business people from all over the world.Global Guest House is listed in over 60 international budget travel guides, including "Lonely Planet". We offer value, location and a friendly environment. Enjoy free tea, coffee and hot chocolate 24 hours a day and a pleasant clean kitchenette with a refrigerator and microwave for guests to prepare light meals.The rooms are decorated with paintings by award-winning Rhona Stein Singer, wife of owner/manager Norman Singer. ... more   less 
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Also Known As:
Global Guest House Hotel Toronto

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