When our first choice of restaurant (which was closer to Scarborough Town Centre) was over-crowded on a Saturday night after seeing a movie, my husband and I decided to cross over the highway to go to Montana's for a late dinner. Having dined at Montana's many times while living in Ottawa, where it was always packed with huge line-ups at every location on any weekend, I was shocked to see the place so empty!
We stood at the entrance for about two minutes before anyone even acknowledged we were standing there (hence the poor rating for service). When a server finally approached us, she brought us to our table with little energy, and disappeared. This was a far cry from what I was used to from this chain.
The other customers in the room were almost exclusively young and black, not that it mattered to us, but we did get more than a few looks.
Our waitress, however, was sweet, and the food was great. I had a pulled pork sandwich which was amazingly tasty, and un-messy for that type of sandwich. They must marinate the meat so they don't have to slop the sauce on at the end. Great idea, great result! My husband had a burger and loved it, and we both left far too bloated, yet again. We really have to stop this. ;)
All in all, I have to question the management of this restaurant. If you don't have a hostess, you have to ensure your servers acknowledge and greet customers promptly and energetically. Marketing for cinema-goers and mall customers is a MUST. And a restaurant like this can't become a teen hang-out, or you'll drive away business from your target market, which should be those who can afford the large meals + tip, rather than nursing pops and sharing fries. It's a tough location for this calibur of restaurant, but with proper management and marketing, it could do well.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.