We reserved this hotel through a walk in booking. When we made the reservation we were told the use of the pool, internet and breakfast were included in the price. However when we checked into the hotel we were told the pool and internet use was an extra charge ($9.00) and the breakfast was not free but $18.00 for cereal juice and coffee with a $5.00 voucher. When we approached the front desk to question the difference the staff were unapologetic and uncooperative. This is considered to be a 4 star hotel but compared to a 3 star hotel we stayed in previously in Toronto it is drastically overpriced for the service offered. The 3 star hotel included breakfast in the price. When speaking to management at the Metropolitan we found her management skills to be severely lacking and this treatment would not be accepted in our home country. Our advice to any traveller wishing to see Toronto would be to avoid the Metropolitan and be sure to confirm their deal in writing when making the reservation.