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“Just ok.”

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Comfort Suites Downtown
Ranked #9 of 35 Hotels in Windsor
Certificate of Excellence
Miamisburg, Ohio
Level Contributor
279 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Just ok.”
Reviewed 19 August 2014

The best thing about this location was the staff. They were kind, attentive and welcoming. The room could definitely use some updating. Breakfast was included but was just ok. We stayed in Windsor but were actually visiting Detroit for the weekend. In the future, we would just stay in Detroit. It wasn't worth the time it took to go back and forth across the border.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank paolat257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 15 September 2014
Thank you for staying with us and for taking the time to participate in sending us feedback. We are currently planning for renovations at our property. We look forward to sharing our new fresh look with you once finished. Please feel free to contact the hotel directly to book your next stay with us. Looking forward to seeing you again.

Tara Trealout
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145 reviews from our community

Traveller rating
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    39
    7
    6
See reviews for
30
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9
29
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Burlington, Canada
Level Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 August 2014

Went to Windsor to attend a concert in Detroit, and picked this hotel by location - close to the tunnel and the casino. A LOT of construction and one-way streets to negotiate in the area but we found it. It's in a quiet neighborhood (nice), 4 blocks from the casino (fine), and 5 minutes from the tunnel to the U.S. (very good). Our room was a good size, quiet (even though overlooking the parking lot), the bed was very comfortable, and the bathroom was nice. Oh, and free Wifi. The front desk check-in person was very friendly, efficient and helpful. Breakfast was included with the room, and a little better than the usual as hotel lobby breakfasts go. I would stay here again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank dusty008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 9 August 2014
Good Day,

Thank you for your kind words we do have very excellent support team amoung our staff. Our hotel is older but we take the extra care of keeping it clean. We are planning renovations and look forward to our fresh new look. Hope to see oyu again on your next visit to Windsor
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Ingersoll, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 July 2014

My wife and I booked this location months ago out of location to Caesars Windsor. Unfortunately our booking was mixed up and we were uninformed. The front desk agent went out of his way to accommodate us he put us in suite 102 but the suite needed some repairs both in the bathroom and bedroom areas the ceiling in the washroom had a 2inch wide repair running the length of the bathroom which had not seen any paint or primer yet. Their was a long crack in the ceiling in the bedroom area running the entire length of the room and in one spot the drywall was pulling away, the Jacuzzi tub was in sad shape for a none smoking room it had 2 cigarette burns in the seating area of the tub, the chrome was peeled away from around the jets and the stopper plug and chain was rusted also the on/off button on the edge of the tub was discoloured. Other than the listed issues the room was clean and the bed was comfortable I give this Comfort Suites location in Windsor Ontario an average rating based on these items listed in my review which I could not overlook. The hotel management team needs to address them to get this suite back up to the way it should be and make a nights stay at this Comfort Suites more enjoyable.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank PRHerrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 9 August 2014
Thank you for providing your comments regarding our hotel and thank you for choosing our hotel while visiting Windsor. We really appreciate your business.

We've done a number of changes to our hotel in the past few months. We are currently planning renovations to our hotel and will continue to improve our product to ensure the comfort and satisfaction of our guests.
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1 review
Reviewed 23 July 2014

We stayed here during a swim meet. The location was only five minutes from the pool. The staff were fantastic, friendly and accomodating. The day of our departure the manager Tara personally asked us how our stay was and also gave us directions to get back to the highway the quickest. Knowing we were coming from a distance the staff kept us informed of the snow storms that were coming and from which direction so we could plan our route home. We got home without hitting a storm. Our team will definately stay there again!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 24 July 2014
On behalf of the staff here at the Comfort Suites we want to thank you for choosing our hotel for your group stay. We had a great time entertaining the kids in the lobby. The snow storm was a huge impact on our area and we wanted to help in anyway that we could. Getting everyone home safely was our main concern. Glad your enjoyed your stay and hope to see you again soon!

Tara Trealout
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Kirtland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

We enjoyed our stay here. Our room was large and quiet. The beds were comfortable. The shower's water pressure was great. Nice selection for their free hot breakfast. Jason at the front desk was very helpful when our car battery died in the parking lot & we had to call CAA. Before they arrived, the housekeeper offered her car, and Jason helped out. The hotel is located close to the Tunnel to U.S., Caesar's, & a great amount of Italian restaurants.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Polly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 10 June 2014
Dear Polly S,

It is with great pleasure that I receive your comments. It makes me proud as a Manager to know that my staff jumped right in to help during a stressful situation. Glad we could be of help!
Next time your in town make sure to say hello.

Safe Travels
Tara Trealout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 May 2014 via mobile

This is my second time staying at this hotel. The hotel receptionist was extremely accommodating and even moved our rooms around be away from other guests staying at the hotel (it was a monday night). Breakfast was good and room was clean and comfortable. Curtains do let in light so bring an eye cover if that is a problem for you.

Stayed May 2014, travelled on business
Helpful?
1 Thank travellor5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 25 June 2014
Good Day Travellor 5,

I am glad to hear that you enjoyed your stay with us. Even better then expected is also great to hear. Our Choice Hotels Property tries to focus 100% on guest satisfaction. We add in the little extra things to keep our guest coming back ... fridge and microwave in each room, wide variety of breakfast foods to satisfy all taste buds, free parking just to name a few. Hope to see soon on your next visit.

Tara Trealout
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2014

I've been staying at this place for a few years whenever I visit Windsor, which is often. The staff are pleasant and helpful. This isn't a fancy place but it's clean and the rooms are comfortable and spacious; the hotel is conveniently located -- there are several great restaurants and ethnic food markets nearby and the downtown core is only a few minutes walk -- all qualities I look for when visiting any city. A home away from home, truly.

Room Tip: The jacuzzi suites are worth the little extra cost. Choose west side rooms if you like to sleep in...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dennis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review, 7 May 2014
Dennis ... It enlightens us to know that you have enjoyed your stays with us. We appreciate all the good feedback you provided. I will make it my top priority to share your in site with the staff. We do try and exceed our guests expectations. A HOME AWAY FROM HOME is a perfect description of what we like to offer all of our guests. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Downtown

Property: Comfort Suites Downtown
Address: 500 Tuscarora Street East, Windsor, Ontario N9A 3M2, Canada
Phone Number:
Region: Canada > Ontario > Windsor > Walkerville
Amenities:
Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #9 of 35 Hotels in Windsor
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Suites Downtown 2*
Number of rooms: 45
Official Description (provided by the hotel):
We provide a home away from home experience to all our guests. We are located in the heart of beautiful Downtown Windsor offering you fast access to all the local attractions. Casino Windsor, Dance Clubs, Detroit Tunnel, WFCU Arena, Windsor Spitfires, Tiger Games, NEW ADVENTURE BAY WATER PARK, Shopping District and many local restaurants and wineries. All of our rooms come with fridge, microwave, coffeemaker, local calling, FREE WIFI and Hot Breakfast. We offer Guest Appreciation Nights throughout the week. Pets are welcome at a cost of $25.00 per pet/per stay. $5.00 per pet is donated to the Windsor Humane Society. Cash and Debit payments will require a $250.00 Deposit and Photo Identification. Hotel is Smoke Free. ... more   less 
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Also Known As:
Comfort Suites Downtown Hotel Windsor
Comfort Suites Windsor
Windsor Comfort Suites

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