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“OSG 2014”

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Best Western Plus Waterfront Hotel
Ranked #4 of 35 Hotels in Windsor
Mooretown
Level 5 Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“OSG 2014”
Reviewed 13 August 2014

Stayed here for the Ontario Summer Games (not with a team--team was at another hotel). Hotel location is great and had a river view on the 20th floor which was amazing. Room was great and breakfast was included. Parking was $12 a night which was in the parking garage behind the hotel so that was no problem. Walking distance to The Keg and the Casino.Would stay here again.

NOTE: Shout out to the Housekeeping staff....was on the 20th floor trying to leave on Saturday morning and was waiting for an elevator for at least ten minutes. They took us down in their staff elevator. Great customer service!

Room Tip: 20th floor river view is awesome.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank CBall5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 15 August 2014
Dear CBall5,

Thank you for taking the time to leave your comment on Trip Advisor, it is much appreciated. We had a wonderful time hosting all of the athletes, coaches and families during the Ontario Summer Games, and we are happy to hear you enjoyed your stay with us. We agree that the view of the Detroit River & Skyline is amazing, and we are proud to say that all of our guest rooms have a view of the water. Our location in downtown Windsor gives easy access to attractions such as the casino, as well as countless options for dining and entertainment. We would like to thank you for your kind words in regards to our Housekeeping Staff, your message will be passed on to the department manager and her staff. Our goal is to meet and exceed our guests' expectations, and we hope this was true in your case.
Once again, thank you for your feedback. We look forward to the opportunity to host you again!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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English first
Toronto, Canada
Level 6 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 August 2014

Stayed at this hotel for 1 night early July. The lobby is decent. The room is fine, nothing special. I had a room on the 4th floor, overlooking HVAC machines and a nice view of the river.
The neighborhood is very nice though. The hotel is situated by the waterfront (as the name suggested), overlooking Detroit (skyline at night is awesome), and the riverside boardwalk is just steps away for a nice morning/afternoon stroll.
At $120 per room, my room had double bed and included breakfast. Parking (at the parkade across the back of the hotel) is extra and you get in/out privilege.
Overall, decent, no frills place. Will stay there again if in the area.

Room Tip: Ask for rooms on higher floors.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank r_yeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 15 August 2014
Dear r_yeu,

Thank you for taking the time to leave your comment on Trip Advisor, it is much appreciated. We are glad to hear you enjoyed your stay with us, and we agree that the view of the Detroit Skyline at night is AWESOME! Our proximity to the Windsor Waterfront Path is a definite bonus for our guests, allowing easy access to a beautiful walking trail just steps from our front door. Our location in downtown Windsor is quite unique, keeping us close to attractions such as the Art Gallery of Windsor, the Capitol Theatre, and Adventure Bay Family Waterpark. Fabulous restaurants and pubs are also within walking distance.
Once again, thank you for giving us your feedback. We look forward to hosting you again!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
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London, Canada
Level 6 Contributor
224 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 8 August 2014 via mobile

It was an instantaneous "wow" moment when I walked into the room due to the view over the river and city of Detroit. The expansive glass floor to ceiling wall made for a stunning view. The hotel staff was friendly and the continental breakfast was good. The rooms were clean and sufficiently accommodated. A great location in the city center.

Stayed August 2014
Helpful?
Thank Dean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 15 August 2014
Dear Dean T,

Thank you for taking the time to leave your comment on Trip Advisor, it is much appreciated. We are absolutely thrilled you enjoyed your stay with us, and that you were wowed by the stunning view of the Detroit River & Skyline. We are proud to say we are the only hotel in Windsor and Detroit, where all of our 305 rooms have a water view! It is also important to us that all aspects of the guest experience is 100% executed, from check-in to check-out, and we are happy to know this expectation was met during your stay.
Once again, thank you for feedback. We look forward to hosting you again soon!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

I stayed with a large group in August. It was a good hotel - clean, free wifi, chocolate on our pillows. I really would struggle with bad things to say about this hotel. The price was very reasonable and nothing really bad to say. The hotel provides free wifi, breakfast buffet and has a pool. Most rooms have a great view of the waterfront. You are only a short walk away from the casino too.

Would definitely stay again!

Room Tip: Try to get a waterfront view - Detroit may be bankrupt, but it still has a nice skyline to look at
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  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank jelly_bean_ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 6 August 2014
Dear jelly_bean_ottawa,

Thank you for taking the time to leave a comment on Trip Advisor, it is very appreciated. We are thrilled to hear you enjoyed your recent stay with us, and that you would definitely stay with us the next time you are in Windsor! Exceeding the guest experience with little touches such as chocolates on your pillows, is something we take great pride in doing. We also strive to add value to your stay, such as offering Free Wi-Fi in all of the guest rooms, Free Local Calls, as well as a Complimentary Free Breakfast Buffet to start your day right! We think all of these features really speak to our desire of putting our guests first, and creating a home away from home. Our saltwater pool and fitness centre overlooking the Detroit River & Skyline are also worth mentioning, as well as our unique location in downtown Windsor with a close proximity to the casino, restaurants and other local attractions.
Once again, we thank you for your feedback and we look forward to hosting you again soon!

Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
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Toronto
Level 5 Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 August 2014

The view of the Detroit skyline was fantastic and that is the only good thing about the hotel The room furnishings were cheap and old. The front desk staff were the most unfriendly lot that I have ever come across.Seemed as though it would pain them to smile. It is convenient if you are attending a function next door. The parking is at a public lot behind the hotel and a short drive and walk back. No valet parking.No bell boys, either. You carry your own luggage. Unless you have a function to attend at the hall next door, I wouldn't stay here.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Niagarax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 6 August 2014
Dear niagarax,

Thank you for taking the time to leave your comments on Trip Advisor, it is very appreciated.
We are excited to let you know that there are plans to renovate the hotel in the near future, which will include updates to our guest rooms and lobby area. Our plans also include opening a Lobby Lounge, which will feature food and drink offerings to our guests. These renovations will surely create a fresh and vibrant look and feel to the property. As you mentioned, each one of our 305 guest rooms have a view of the Detroit River & Skyline which is unparalleled by any other hotel on either side of the border. As well, being connected to the St. Clair Centre for the Arts through our first floor lobby is also an advantage of ours, offering guests the convenience of walking to their function without ever having to walk outside!
Finally, we would like to thank you for bringing forth your concerns about our front desk staff. Without a doubt, the front desk staff are integral to the guest experience and it is unacceptable that the total guest experience was not executed during your stay. Please note that these concerns will be addressed accordingly, and we would like to reach out to you to find out how we can improve your experience. Please feel free to contact us at asad@windsor-hotel.ca, to discuss this in more detail.
Once again, thank you for your feedback. We hope to host you again in the near future!

Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 August 2014

This hotel has floor-to-ceiling windows on the waterside, with views of downtown Detroit (prettier than it sounds).

The beds are comfortable and the hotel is very clean. All staff were professional and on the ball.

Hotel location perfect for visiting Michigan stadium or anything in Detroit. Right across the river from baseball & football. Only 15 mins from Windsor Airport.

Next to The Keg and a few blocks from the downtown streets. Will stay here for sure when in Windsor.

Room Tip: Ask for riverside view.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 6 August 2014
Dear alexzee10,

Thank you for taking the time to leave your comments on Trip Advisor, it is very appreciated. We are happy to hear you enjoyed your stay with us, and that you would stay here again the next time you are in Windsor! Maximizing the guest experience in order to encourage them to return again, is our goal for each and every one of our guests. As you mentioned, the view from our guest rooms of the Detroit River & Skyline is quite spectacular. Each one of our 305 guest rooms have a water view, something which no other hotel on either side of the border can boast about! Our location is quite convenient if you are crossing the border, with the Tunnel Bus Depot behind the hotel, and the tunnel and bridge crossings within minutes from us. We are within 15 minutes of the major Detroit baseball, hockey and football venues. Our proximity to great restaurants and pubs, is also a definite advantage to our location in downtown Windsor.
Finally, we would like to thank you for recognizing our hard-working staff. They are an integral part of creating positive guest experiences, and we are happy to know they contributed to your enjoyable stay.
Once again, thank you for your feedback. We look forward to hosting you again, the next time you are in Windsor!

Yours in Hospitality,

Asad M., and the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
Reviewed 1 August 2014

Request Room 2011 or 1911 for the Room with the View . 116.00 AAA RATE WITH A KING BED. Small refrigerator too. Third stay in a year. Must go to the Tunnel Duty Free Shop if heading back to the states. Ceasar's is a few properties over if you want to do some gambling. Free nice breakfast here too. Quiet at nite.

Room Tip: Room 2011 or 1911 for the view
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cynthia60631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 6 August 2014
Hello cynthia60631!

Thank you for taking the time to leave a comment on Trip Advisor, it is very appreciated. We are so excited to hear you enjoyed your recent stay with us, and even more excited to hear it was your third stay within a year! Creating experiences to foster return guests is exactly what we are aiming to do! As you mentioned, the view from our guest rooms cannot be beat. The view from the King Front rooms, which you experienced, boast a particularly spectacular view of the Detroit River & Skyline. Our proximity to the casino, as well as to Michigan, make us an ideal location for all types of activities for our guests to embark on. Finally, we think our complimentary free breakfast buffet is the perfect way to start your day!
Once again, thank you for your feedback. We hope to see you soon for your fourth stay!

Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Waterfront Hotel

Property: Best Western Plus Waterfront Hotel
Address: 277 Riverside Dr W, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
Phone Number:
Region: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Windsor
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Waterfront Hotel 2.5*
Number of rooms: 305
Official Description (provided by the hotel):
BEST WESTERN PLUS Waterfront Hotel is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel

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