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Best Western Plus Waterfront Hotel
Ranked #4 of 35 Hotels in Windsor
London, Canada
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good value”
Reviewed 29 August 2014

Stayed here at Christmas 2013 and it is a clean hotel with good rooms and comfy beds.
I would stay here again over Caesar's any day. Cousin stayed here last weekend for my brother's wedding and found it more than satisfactory.

  • Stayed December 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank April T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 31 August 2014
Dear April T,

Thank you for your recent review on Trip Advisor. We are please to hear you and your cousin were happy with your stay. Many of our guest who have stayed with us enjoy the location, comfortable beds and value. Also we would like to mention some of our complimentary amities which include, pool and fitness, Wi-Fi and Complimentary Free Breakfast. With this added value and competitive rates, we feel this is what make our hotel stand out compared to many of our competitors! We look forward to hosting you again when your travels take you to Windsor in the future and thank you once again for your time!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Toronto, Canada
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 26 August 2014

Stayed here for the weekend with my family (1-15 yo, 1-7yo, and my mother). I picked this hotel because Caesar's don't allow children to use the pool. Hotel was clean if a little dated. Check in was efficient and friendly. There was a mistake with my room and there was no hesitation in fixing it. I had a corner room with a beautiful view of the river. The room was clean and well appointed. My daughter loved the pool and the change room and deck were very clean with towels stocked quite often.Minor annoyance was the LONG wait for the elevator, an upwards of 5mins at times. We were on the 17th floor and for my mother that was too many stairs to take. The biggest downfall of the hotel is not having a full service restaurant. They do have breakfast but I am not an early bird and so it ended before I even got up. My mother went to breakfast on a couple of occasions and was happy with the selection. There is a Keg beside the restaurant and many food places nearby. Because the hotel is right at the tunnel crossing we ate in Detroit most days. Fishbones and The Cheesecake Factory made this trip!
Would definitely stay at this hotel again if it Windsor.

Room Tip: Pick a room on the upper floors facing the river
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank tsahai85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 31 August 2014
Dear tsahai85,

Thank you for your recent review on Trip Advisor. We are very happy that you had so many great things to say about our hotel. From the pool, the location and our signature view from the guest rooms, we feel this is a great recipe for a great guest experience! There was mention of the rooms being a little dated and no restaurant so we wanted to share some exciting news with you. We will be renovating the second half of the guest rooms to complete all 305 room renovations. In addition to the room renovations, the hotel will be introducing a lounge where our guests can enjoy a delicious drink or an appetizing bit to eat. We feel these additions will further our guests experience and hope you feel the same. Thank you once again for your time and the next time you travel to Windsor, it will be our pleasure to host you once again.

Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 August 2014 via mobile

Great hotel with amazing views of the Detroit. Right in the waterfront. Great location - 10 minute walk to casino, "The Keg" is located next door. A bit outdated, but impeccably clean. Wonderful service. Breakfast included (there is a line up around 9am, so come early). Will stay again!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Maxim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 24 August 2014
Dear Maxim S,

Thank you for your recent feedback on Trip Advisor. We have read your review and are pleased you enjoyed your stay! Our hotel is known for its spectacular river view rooms and with all 305 rooms having a view of the river, it's definitely what sets our hotel apart! We have plans for room renovations coming later this year and hope for your next visit you will be able to experience the new rooms! Being situated right in the downtown area, we have many more attractions just steps away from our doorstep and will be happy to recommend them on your next visit!
Once again, thank you for your feedback. We look forward to hosting you again!


Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 August 2014

True the hotel is older, the upkeep is however very good and I can only imagine how busy everyone must be. Windsor - 2008.... need I say more? The former Hilton has still a lot of great things to offer: pool, sauna, free breakfast, nice staff and everything in the room is functioning. Wireless is working well, cable is still working too so for a traveler like myself I feel that the hotel is great. It might not have the splendor of the Casino next door, but when I stayed there I noted a lot of commotion in the three nights I stayed there. For my travels to Windsor I can state that walking along the riverside, right in front of the hotel is awesome. Seeing people fish, being active shows also that Windsor is getting over the deep recessions this area got hit with. I will stay again, very soon.

Room Tip: Get rooms above the 6th floor to avoid hearing the noise in the streets. Get the rooms on the river...
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank aelaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 24 August 2014
Dear aelaan,

Thank you for you recent stay with the Waterfront Hotel Downtown Windsor. We appreciate your feedback on Trip Advisor. We are very pleased to hear you enjoyed many of the hotel amenities! We would like to inform you of the renovations coming later this year with some of the guest rooms as well as the lobby. We believe this will further our guest experience in a positive way and add even more of a pleasant atmosphere! In regards to the Riverfront trail right outside our doors, we have many of our guest who love visiting the city just for this wonderful attraction. We're glad you had a chance to experience it while it was so lively. For your next stay, we invite you to visit some of the many great parks we have close by. You can inquire with any of our friendly Guest Services Associates who will be happy to direct you. Once again we thank you for you time and we look forward to hosting you again for your future stays.


Yours in Hospitality,

Asad M. & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling Heights MI
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 August 2014 via mobile

I stayed here on August 15th, had a great stay. Brought my Niece and Nephew to Windsor for dinner, a little gambling and hit some bars. We were not in the room long ,but it was great. Room was clean, nice view of the Detroit skyline. The folks at check-in were nice. Pretty much an easy comfortable stay. We missed the breakfast, but have no complaints. Parking in the garage behind the hotel was easy, felt very safe. I would stay again.

Stayed August 2014, travelled with friends
Helpful?
Thank evelynsgirl1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 19 August 2014
Dear evelynsgirl1007,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are so happy to hear you had a great stay with your Niece and Nephew, enjoying the many attractions within walking distance from us. We think that our proximity to venues such as the casino, the Capitol Theatre, and St. Clair Centre for the Arts makes us the ideal accommodations for weekend getaways such as yours. We are glad to know your experience was easy and comfortable, as our goal is to always meet and exceed the expectations of our guests. We are delighted to know this was achieved during your stay, and we look forward to hosting you again the next time you are in the Windsor area! Once again, thank you for your kind feedback.

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abertillery
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 16 August 2014

One night stay before a meeting in Windsor. Standard of rooms and price is similar to other hotels in the area (e.g. Holiday Inn). What sets this hotel apart is the view (from the front of the hotel. I was on the top 21st floor overlooking the Detroit River and downtown Detroit (General Motors Building, Joe Louis Stadium).
Free breakfast and swimming pool on sight.
Parking (like other downtown Windsor hotels is extra) and is the multi-story behind hotel.

Room Tip: Get a room at front on a high floor.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Mvajones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 19 August 2014
Dear mvajones,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are thrilled to hear you enjoyed your stay with us, and that you enjoyed your view from the 21st floor! We agree that our location along the waterfront sets us apart from our competitors, and the view from our building cannot be beat! The GM building, Joe Louis Arena and Hart Plaza are just a few of the attractions which make up the beautiful Detroit Skyline. The complimentary breakfast buffet, free Wi-Fi and free local calls are also definite advantages of staying with us. Our saltwater pool and workout facility also face the Detroit River & Skyline, giving our guests a unique experience unmatched by any other hotel in the Windsor/Detroit area.
Once again, thank you for your feedback. We look forward to hosting you again!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, Ontario
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 15 August 2014

We had a waterfront room on the 9th floor and enjoyed the great views. The breakfast was standard but really good service from the waiters. Parking garage behind the hotel was convenient. We always found a place to park on the first or second level. Cost 12.00 but that's not too much for the downtown area. The rooms could use some updates, but we would stay here again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pdot13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review, 19 August 2014
Dear Pdot13,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are so happy to hear you enjoyed the great view of the Detroit River & Skyline from your room on the 9th floor. We are proud to say that each of our rooms have a water view, giving all our guests the opportunity to appreciate the beautiful scenery. We are happy to let you know that our guest rooms will be undergoing renovations in the upcoming months, giving a fresh look and feel to those rooms needing an update. Finally, thank you for your comment recognizing the hard-working servers overlooking the complimentary breakfast buffet, and we will ensure your comments are passed on to the appropriate department manager.
Once again, thank you kindly for your feedback. We look forward to hosting you again!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Waterfront Hotel

Property: Best Western Plus Waterfront Hotel
Address: 277 Riverside Dr W, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
Phone Number:
Region: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 35 Hotels in Windsor
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Plus Waterfront Hotel 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
BEST WESTERN PLUS Waterfront Hotel is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel

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