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“Terrible customer service.”

Saga Sailing Adventures
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Attraction details
Owner description: relax and enjoy the scenery or learn to sail on a 36 ft. sloop, the SAGA.Located on beautiful charlottetown harbour, we sail 3 times a day or customize our tours for you. weddings, staff parties or family outings we can plan a sail to suit your needs.our experienced captain and government inspected sailboat will give you an experience you will remember as one of the highlights of your summer.
Reviewed 5 September 2013

Travelled to PEI for a weekend, booked the sail in advance. Confirmed the day before as requested. On the day of the sail, as our group was visiting from another province and didn't know our way around, we had printed the directions (from google maps) for the address listed on the website. Drove to the address, come to find out it was a MAILING address only. Called the guy, told him we'd be late as we got lost, he said okay no problem. At that time he did not provide us with the appropriate address, so we searched the company website for another one. Found another address about 30 minutes from the mailing address, drive to that one thinking we had the right one. Arrive on a dirt road in the middle of no where.

At this point, obviously a little frustrated by getting TWO wrong addresses off the COMPANY website, we call him again and he then states "oh, thats my home address, not the marina". (Still can't figure out why a business owner would have his HOME address listed on his BUSINESS website.) He finally tells us the proper address which is another 30 minutes away. After being lost for an hour and a half and following a wild goose chase to 2 wrong addresses, we would have been late to another arrangement had we still gone on the tour, so we were forced to cancel. At no time when initially booking the tour, contacting him multiple times, nor during us cancelling did he mention there would be any form of charges for cancelling. Today we checked our credit card statement and there are charges from this company.

Was not a good experience, at all. Would be fine if you live in the area and know your way around, but for out of province visitors who don't know the area, having two incorrect business addresses on a website is VERY misleading. And to still charge us on top of that...unbelievable.

3  Thank Kayla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"captain kurt"
in 24 reviews
"wonderful sail"
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"charlottetown harbour"
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in 5 reviews
"mate"
in 19 reviews
"sailboat"
in 12 reviews
"crew"
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"safety"
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"pei"
in 17 reviews
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32 - 36 of 47 reviews

Reviewed 25 August 2013

We had a terrific time, thanks to the owner/captain Kurt and his first mate, making us feel like we were out on a sail with friends. Highly recommend this activity.

2  Thank Dana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2013

Our family (13 of us) went for a ride on Saga and had an amazing experience! Kurt was very conscience of our safety and Keith showed our children how to hold on to the ropes. They loved the demo and copied him the whole ride. Both were very patient and friendly with our 4 kids (ages 8 months to 10 years old) which helped us feel at ease. They even offered to take group shots with our camera and they turned out great! The kids had fun taking turns steering and looking out of the binoculars that Kurt lent them. It is a beautiful boat, meticulously maintained and very clean. There is a bathroom and kitchen downstairs but I didn't need it. My favorite part was when we were told to lay down in front of the boat so the boom could switch sides and then the boat leaned close to the water. It was fun to sit on the side and dangle our toes in the water. Keith and Kurt taught us alot about sailing and let us help them loosen ropes, etc, which was interesting. We would definitely sail with Sega again!

2  Thank ARCIFI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013

The wind was at 21 knots when we headed out and it made for an high paced adventure that was so fun! When we got to the spot where we turned about the winds changed for a nice pace. It was lovely weather . The Captain and his Mate were great to be around . They were very pleasant and funny . The boat was easy to get around on and well maintained. The best spot to go on your PEI Vacation to have fun and Relax !

1  Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 August 2013

Kurt and his first mate Keith are fantastic human beings. They made us feel comfortable and completely at ease on the boat. They were funny and engaging. They involved us in the sailing if we wanted to be involved and let us sit and enjoy the ride if we wanted to relax. The boat was safe and clean. They looked after us and made sure we had a great time. I don't always come onto trip advisor to write a review, but I feel strongly about captain Kurt and first mate Keith and their boat Saga. Do it! You will be glad you did.

1  Thank Rezajacobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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