Poor customer service made this one of the worst hotel stays I have ever experienced.
First the hotel is on a major highway. We were placed in a room at the front on the highway. I knew the traffic noises would be an issue for me so I asked if we could change. We were told no, not unless we wanted to pay a pretty hefty upcharge.
Four of us were staying in the room and each double bed came with 3 pillows. We requested 3 extra pillows and were only given 1.
Then we had a crazy incident that turned into way more of an issue than it ever should have. I accidentally spilled some of the ice bucket on our comforter while moving it. I called down to ask for a new comforter to be brought to the room. Instead of bringing a comforter/down blanket the person brought the decorative blanket that goes over the bed. We said that was fine and gave him the wet comforter to take away. During the night the decorative blanket really was too cold. I figured in the morning room service would replace it. NOPE. Just remade the bed with the decorative blanket. So then for the next night I go down and ask for a comforter. The guy cant find one. People came in to check in and I guess he was the only person there so he stopped helping us to check in 2 people. He was about to take a third after we had been standing there for 20 mins when I said all I want is a comforter! We were finally able to get one but this should have been easily handled, not a huge headache for us.
Beyond the poor customer service the gym was awful. It has 2 treadmills and 2 ellipticals. There were no weights at all.
Breakfast was ok- cereal, fresh fruit, and baked goods.
Would never recommend this hotel to anyone!!! Stay somewhere else
- Official Description (provided by the hotel):
- 114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more less
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- Also Known As:
- Quality Suites Laval Hotel Laval
- Quality Inn Laval