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“One of the Worst Hotel Stays I have ever had”

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Quality Suites Laval
Ranked #7 of 14 Hotels in Laval
New Hope, Pennsylvania
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“One of the Worst Hotel Stays I have ever had”
Reviewed 26 June 2014

Poor customer service made this one of the worst hotel stays I have ever experienced.

First the hotel is on a major highway. We were placed in a room at the front on the highway. I knew the traffic noises would be an issue for me so I asked if we could change. We were told no, not unless we wanted to pay a pretty hefty upcharge.

Four of us were staying in the room and each double bed came with 3 pillows. We requested 3 extra pillows and were only given 1.

Then we had a crazy incident that turned into way more of an issue than it ever should have. I accidentally spilled some of the ice bucket on our comforter while moving it. I called down to ask for a new comforter to be brought to the room. Instead of bringing a comforter/down blanket the person brought the decorative blanket that goes over the bed. We said that was fine and gave him the wet comforter to take away. During the night the decorative blanket really was too cold. I figured in the morning room service would replace it. NOPE. Just remade the bed with the decorative blanket. So then for the next night I go down and ask for a comforter. The guy cant find one. People came in to check in and I guess he was the only person there so he stopped helping us to check in 2 people. He was about to take a third after we had been standing there for 20 mins when I said all I want is a comforter! We were finally able to get one but this should have been easily handled, not a huge headache for us.

Beyond the poor customer service the gym was awful. It has 2 treadmills and 2 ellipticals. There were no weights at all.

Breakfast was ok- cereal, fresh fruit, and baked goods.

Would never recommend this hotel to anyone!!! Stay somewhere else

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHotel331332, General Manager at Quality Suites Laval, responded to this review, 5 July 2014
Thank you for taking the time to provide us with your review.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
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125 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Quebec City, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 June 2014

Huge rooms, low price, especially using Hotwire. Furnishings are old but who cares? Everything is extremely clean. Beds are reasonably comfortable... fridges and microwaves in rooms. Always good service, a few times I've made special requests and have always been accommodated, even at the last minute. Fitness center, though not very big, is also accessible 24/7, which is appreciated.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SabbyLaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadia F, General Manager at Quality Suites Laval, responded to this review, 13 June 2014
Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay with us. We look forward to your next visit.
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Inverness, United Kingdom
Level Contributor
431 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed 23 May 2014

We stayed here for three nights and really enjoyed our stay even though the Tom Tom took us to a business park a couple of minutes away. With the help of some really helpful locals we found it. We had a suite with a queen bed, sofa, dining table and chairs, 2 TV's, fridge but no microwave. Room was very clean and coffee was replenished every day. Breakfast was included (continental) and consisted of the usual cereal, fruit juice, toast, bagels, muffins, yogurts and plenty of tea and coffee. Everything was kept topped up by staff and although busy it all ran very smoothly. Only had one issue and that was that when I came to do some laundry and there was no soap powder. The receptionist tried to help but as the housekeeper had finished for the day she couldn't help get me soap powder. In the end I had to go to the supermarket to get some. QS lost points on that !!

Room Tip: Quiet room 242 looks onto the back parking lot.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Lizzie0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadia F, General Manager at Quality Suites Laval, responded to this review, 29 May 2014
Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure that we do just that.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2014

For the price paid for one night, the suite was above expectations. However, hotel feels a bit old and nothing fancy about the rooms, but size and price-value is amazing. Free breakfast lacks hot meals like omelettes, etc.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank leloo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine B, Manager at Quality Suites Laval, responded to this review, 12 March 2014
Thank you for your comment! We are pleased that you enjoyed your stay with us! We hope to see you back again soon!
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North Bay, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 December 2013

Went there before a hockey game in Montreal.
Really nice person at front desk, quick check-in. When we got to the room, we had 2 beds. Looked like double beds. Went back to the front desk and asked for a bigger bed, my husband is 6,3! They gladly offer us another room.
Room was clean, bed comfortable. When we asked for a taxi, they called it for us.
Next morning we had coupons for the restaurant next door, or continental breakfast. we chose the restaurant ... we regretted it. Food was cold, not tasty at all, no second cup of coffee.
Hotel is great but restaurant, not so sure ...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kacydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine B, General Manager at Quality Suites Laval, responded to this review, 3 February 2014
We are happy to know that you enjoyed your stay at the Quality Suites Laval. We are sorry that the restaurant did not meet your expectations. I will make sure that the manager of the restaurant is aware of the problem in order to fix it. Thank you for leaving a comment. We want to always to improve our services, so that we meet your satisfaction.
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mass
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 December 2013

We travel from the US to Montreal twice a year and we always stay at the Quality Inn. The rooms are always clean. We feel safe and the parking is on property. This time I was not feeling well and the front desk agent Jean-Coutu went out of his way to help me. It was 5:oo am and he was so helpful and sensitive to how I was feeling. This staff was very sincere and genuine. I recommend this hotel to all that would want to visit Laval and Montreal.

Great shopping down the street.

  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank sue123Mass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine B, General Manager at Quality Suites Laval, responded to this review, 3 February 2014
Thank you so much for your comment! We are very happy to know that our staff was there to help you. We hope to see you soon!
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Vancouver, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2013

Glad to leave our last quality fiasco, this one could not be found on the GPS. Nevertheless it sits amid several well rated hotel chains. Check in fine - able to get early check in on weekend. Room vast improvement over previous experience given suite on ground floor. It even has a small gym with lots of restaurants nearby....except their own which sits next door.

Could not eat there at all (hoping it might be better) last evening because it was booked with a party - so no meals for guests!?! This morning, so-called buffet of frozen or undercooked or overcooked (crunchy pancakes?) food. Could not get a second cup of coffee. Told I could not order a la carte - open kitchen cook would not like that - no waitresses only greeter. She said the cook would prepare eggs to order...when she got off the phone. Given coupon which then turns out I cannot use! Please, please go anywhere else to eat. In fact, stay home.

Room Tip: Ground floor was quiet but a lot of teams stay here - could hear running down the hall - choose wise...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Qbing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia A, General Manager at Quality Suites Laval, responded to this review, 15 November 2013
I am sorry that the restaurant didn't meet your expectations. I will make sure that the Restaurant Manager is made aware of the situation. Thank you for taking the time to write a review. We value our guest's comments.
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Additional Information about Quality Suites Laval

Property: Quality Suites Laval
Address: 2035 Auto. des Laurentides, Laval, Quebec H7S 1Z6, Canada
Phone Number:
Region: Canada > Quebec > Laval
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Laval
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Suites Laval 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more   less 
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Also Known As:
Quality Suites Laval Hotel Laval
Quality Inn Laval

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