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“outdated hotel with today's fat price”

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Quality Suites Laval
Ranked #11 of 14 Hotels in Laval
Reviewed 2 March 2009

I know about hotel: I am a former **** hotel manager. If this review would have been written in 1992, I'd would have said all is well. Unfortunately, we are in 2009 and this hotel does not fit its **** rating. You first realize you are at the wrong place when you get into the lobby area. The frontdesk is a mess and to make it worst a door was open to an adjacent office (most presumably the front desk manager's) that needs a good clean up. A cheap damaged desk sits in a corner to honor guest who would need to use the Inernet - pittyful. Once in the elevator, a picture frame holds the Grafiti's restaurant menu that is glued crooked on an old window blind. At that point, I had no great expectations about my 'suite'. Righlty so, the room add an outdated decor and was missing amenities. The bed needed a new mattress and the tv remote would not work. As far as service is concern, the front desk ladies where nice but not overly forthcoming. The lady at breakfast was quick to ask for the coupon but no so much to wish you a good moring. Overall satisfaction is none. They sold me a pillow for the night but not a long term commitment to the propriety nor the brand. So much for my 150$ per room/night.

  • Stayed: February 2009, travelled on business
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Thank louisebranchaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (133)
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79 - 85 of 133 reviews

Reviewed 21 November 2008

Unlike some of the earlier reviews, I had a comfortable bed. In fact I find the beds in many North American hotels way too soft and I end up with a stiff back after a couple of nights. Not so here.

The room itself was comfortable and spacious - with a separate lounge area with dining table and sofas.

Breakfast is up to the usual standards in a hotel in this price range, although I do wish that you didn't need to use paper plates, bowls and plastic cutlery.

  • Stayed: November 2008, travelled on business
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Thank anonymouse1000000000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2007

OK, I stayed at this hotel twice. First stay was excellent and second stay was just so-so(I got a terrible bed) but overall experience was above average.

Positives-
1- Very clean rooms and very spacious.
2- One of the best staff members I have ever come across. I kept hearing people in Montreal are rude but I totally disagree. I had excellent advice from front desk on a route to take into Quebec City. The guy literally printed out a map and pinpointed areas to be sure to stop off at.
3-Very good location, I could get into downtown in less then 15mins.
4- Huge king sized bed and very comfortable although 2nd stay I got stuck with a very stiff mattress.

Negatives-
1-General area very run down
2-Air Conditioner unit can get a little too loud at times.

Hope this helps.

  • Stayed: August 2007, travelled as a couple
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1  Thank ShareefBadmash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2007

What a wonderful first experience at Priceline. I never expected to get such at great deal. I practically paid half the price asked by calling directly at the hotel. Including taxes, I saved over $60.00 US. I usually check for great offers at Hotwire.

After knowing which hotel I would be staying at, I called directly to make sure that I would get a non-smoking room. I also wanted to know if I would get a good room even though I paid less. What a surprise!! A king size bed, 2 TVs, a refrigerator, and..(just check the pictures).

At the reception, I had the pleasure of meeting Michel. He was extremely helpful and did his very best to make my stay as pleasant as possible. I would certainly return but I wouldn't pay the regular amount asked by Choice Hotels. From now on I will stick to Hotwire or Priceline.

  • Stayed: August 2007, travelled solo
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Thank Lefty_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2005

I stayed at the Qualty Suites from accumulated points with the Choice Hotels. Upon entering the room my husband & I immediately opened the windows, as the newly installed carpet had a terrible glue smell.The room looked clean & pleasant. The King size bed was brick hard. I tried to sleep on the sofa bed (which was covered in plastic). There was a constant compressor noise. The glue smell & noise kept me awake most of the night.

  • Stayed: May 2005
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1  Thank nycgogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Houston, TX
14
Reviewed 5 May 2005

We stayed here with our children and really would never go back. The beds were ridiculously hard. The sleeper sofa in the living area was decrepit and folded up when in use. It was dirty and the restaurant next door had horrible service. Really, the cheap price is NOT worth it!

Stayed: August 2004
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017
Google Translation

Room Tip: La chambre 307 est la meilleure
  • Stayed: July 2017, travelled with family
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Thank Flavienne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites Laval

Address: 2035 Des Laurentides E, Laval, Quebec H7S 1Z6, Canada
Phone Number:
Region: Canada > Quebec > Laval
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Laval
Price Range: £67 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites Laval 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more   less 
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Also Known As:
Quality Suites Laval Hotel Laval
Quality Inn Laval

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