I know about hotel: I am a former **** hotel manager. If this review would have been written in 1992, I'd would have said all is well. Unfortunately, we are in 2009 and this hotel does not fit its **** rating. You first realize you are at the wrong place when you get into the lobby area. The frontdesk is a mess and to make it worst a door was open to an adjacent office (most presumably the front desk manager's) that needs a good clean up. A cheap damaged desk sits in a corner to honor guest who would need to use the Inernet - pittyful. Once in the elevator, a picture frame holds the Grafiti's restaurant menu that is glued crooked on an old window blind. At that point, I had no great expectations about my 'suite'. Righlty so, the room add an outdated decor and was missing amenities. The bed needed a new mattress and the tv remote would not work. As far as service is concern, the front desk ladies where nice but not overly forthcoming. The lady at breakfast was quick to ask for the coupon but no so much to wish you a good moring. Overall satisfaction is none. They sold me a pillow for the night but not a long term commitment to the propriety nor the brand. So much for my 150$ per room/night.
- Official Description (provided by the hotel):
- 114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more less
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- Also Known As:
- Quality Suites Laval Hotel Laval
- Quality Inn Laval