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“Terrible Stay in Hampton Suites”

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Hampton Suites Laval Quebec
Ranked #1 of 14 Hotels in Laval
Certificate of Excellence
Reviewed 9 July 2012

After reading the reviews of this place, I was really psyched about coming to this hotel. Well, I wish I checked into other hotels now. This place was terrible. After we checked in, we realized that the internet wasn't working. The person at the front desk (Karine) was nice and friendly. She sent us a new cord because the one in the room was broken. She even called to check up on our status as well. She was the only good thing that happened during our entire stay. I only wished that she was there during our 2 day stay. After dinner, we got into the elevator to go up to our room. It got up to the 3rd floor and it stopped and didn't open the door for a minute. After a minute, the elevator started shaking violently with us in it for 1.5 minutes. We pressed the emergency button and somebody came on and spoke with us in French. He asked us for our address. Then, the elevator went to the basement and the door open and let us out. We went back to the front desk and reported it , who said that they didn't hear us ringing the emergency button and yelling for help!!!!! "DUUUUH!!!! I didn't know." Where the hell did our SOS go to????? It didn't go to the front desk, instead it went somewhere outside in Canada!!!! That didn't make us feel any better. The front desk asked us for our room number and said that they will report the trouble and he never got back to us.Not even a spoken apology was offered. Our daughter was frightened in the elevator. We ended up taking the stairs during the rest of our stay. This place was not sympathetic to us nor did they follow up on us after this. Our room was very dusty and not clean. We found an old Dasani water bottle by the side of the bed. There was a broken sink part behind our faucet. I will never stay at a Hampton Inn ever again! Everything is falling apart in this hotel. Also, we got someone else's bill under our door. Want to know their reason? They have alot of checkouts, that's why they messed up! Makes me feel good to know that!!

  • Stayed: July 2012, travelled with family
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Thank hypermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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391 - 397 of 545 reviews

Reviewed 26 June 2012

Great hotel, friendly check in staff, very clean. Breakfast included wasn't the greatest. Would return for sure!

  • Stayed: June 2012
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Thank shane786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

I love this hotel. I'd give it 10 stars if I could. I spend a LOT of time on the road in a LOT of hotels. The hotel is REALLY eat off the floors clean, quiet, nice inside, free parking, beds are comfortable, staff is super nice. Me being an American, they really went and beyond for me to make sure I was happy. It's only a few minutes from Montreal, so it's well worth it not having to get stuck on the Autoroute in Montreal. The manager asked me several times throughout my stay if everything was excellent, and it was. If you need somewhere to stay in Montreal, this is the place. This was my first time staying in Quebec, and I will certainly stay here again.

Room Tip: choose rooms that are closer to the inside of the hotel, wifi works a little better thanif you'r...
  • Stayed: May 2012, travelled on business
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Thank brycek17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

When you don't want to pay Montreal hotel prices, a good alternative is Laval -- a short 30 minute drive away. And the Hampton Suites is a clean, comfortable hotel to stay.

The standard amenities we expected from the Hampton Inn chain was there:

- Clean rooms with comfy beds and the now standard white duvets.
- Free breakfast with standard breads, muffins, waffle makers and a egg dish that we find at all Hampton Inns. The only twist is the Canadian brands.
- Friendly check-in staff.

Some things that we didn't expect:
- Italian restaurant across the street (Restaurant Terracina) didn't look like anything special. But it was GREAT!! Fresh fish. Authentic Italian food -- to compare with ones we had in Montreal. Not to be missed.
- Laundry facilities were convenient. And didn't overcharge for washer and soap supplies ($1 per pack?)
- Prices were about 1/2 those in Montreal. Even more reasonable on Grand Prix week.
- Not too close to the freeway. So in a way not as convenient if you need to get to Montreal.

  • Stayed: June 2011, travelled as a couple
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Thank ALTippet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

This is the only place I will stay in Montreal area. You are always guaranteed a clean room, excellent service and a comfortable sleep.

the Front staff are excellent and it is central to anywhere you want to go. Parking is plentiful, nearby restaurants and grocery stores and very large Mall.

I highly recommend this place for anyone travelling, you cannot go wrong.

Room Tip: If you get a suite, there is a fridge and microwave
  • Stayed: April 2012, travelled on business
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1  Thank jjejermaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

Love this hotel, we take many family getaway weekends from Ottawa with our 4 year old daughter and this is a regular favourite spot. The satff are amazing and they get it! You are welcomed as you enter the hotel reception area and the same great staff are ready to take care of your needs. They remembered our daughter and let her take acomplimentary snack from the hotel tuck shop. Nice gesture! We go for the pool, comfy suite, breakfast and activities close to the hotel for children.

Room Tip: We had a suite on the ground floor, great for our daughter as she ran to the pool area and breakfast...
  • Stayed: March 2012, travelled with family
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Thank Guy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

Business people favorite hotel when in Laval, very nice rooms always perfectly clean, full free breakfast and impeccable personalized service. If one has to find a flaw it is the lacking of free wifi in the rooms (it is available in the lobby and breakfast area) and the gym that it is quite poor in terms of equipment. These are little things anyway because all in all it is a great home away from home

  • Stayed: February 2012
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Thank Maicolgiordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Suites Laval Quebec

Address: 1961 Cure Labelle Blvd, Laval, Quebec H7T 1L4, Canada
Phone Number:
Region: Canada > Quebec > Laval
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Laval
Price Range: £89 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Suites Laval Quebec 2.5*
Number of rooms: 104
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Also Known As:
Hampton Suites Laval Quebec Hotel Laval
Hampton Inn Laval
Hampton Hotel Laval

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