After reading the reviews of this place, I was really psyched about coming to this hotel. Well, I wish I checked into other hotels now. This place was terrible. After we checked in, we realized that the internet wasn't working. The person at the front desk (Karine) was nice and friendly. She sent us a new cord because the one in the room was broken. She even called to check up on our status as well. She was the only good thing that happened during our entire stay. I only wished that she was there during our 2 day stay. After dinner, we got into the elevator to go up to our room. It got up to the 3rd floor and it stopped and didn't open the door for a minute. After a minute, the elevator started shaking violently with us in it for 1.5 minutes. We pressed the emergency button and somebody came on and spoke with us in French. He asked us for our address. Then, the elevator went to the basement and the door open and let us out. We went back to the front desk and reported it , who said that they didn't hear us ringing the emergency button and yelling for help!!!!! "DUUUUH!!!! I didn't know." Where the hell did our SOS go to????? It didn't go to the front desk, instead it went somewhere outside in Canada!!!! That didn't make us feel any better. The front desk asked us for our room number and said that they will report the trouble and he never got back to us.Not even a spoken apology was offered. Our daughter was frightened in the elevator. We ended up taking the stairs during the rest of our stay. This place was not sympathetic to us nor did they follow up on us after this. Our room was very dusty and not clean. We found an old Dasani water bottle by the side of the bed. There was a broken sink part behind our faucet. I will never stay at a Hampton Inn ever again! Everything is falling apart in this hotel. Also, we got someone else's bill under our door. Want to know their reason? They have alot of checkouts, that's why they messed up! Makes me feel good to know that!!
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- Also Known As:
- Hampton Suites Laval Quebec Hotel Laval
- Hampton Inn Laval
- Hampton Hotel Laval