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“Poor housekeeping”
Review of Hotel Le Crystal

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Hotel Le Crystal
Ranked #13 of 164 Hotels in Montreal
Certificate of Excellence
GreenLeadersGold level
Gfw
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor housekeeping”
Reviewed 6 May 2014 via mobile

Just finished my visit to montreal and this is the second time to stay in this hotel I liked it last time
Excellent location and spacious suites and very good amenities but this time the house keeping was terrible
The suite was dirty , we have to call for refills coffee or sweeteners, the workers don't Speak English and the master bathroom curtain is filthy
Plus the in room breakfast wasn't good we had eggs for six morning they never made it the way we ordered and finally no sound isolation the emergency sirens made my son wake up everyone they pass by the hotel

Stayed May 2014
Helpful?
3 Thank Bakirdawood78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Hamel, General Manager at Hotel Le Crystal, responded to this review, 17 June 2014
Hello Bakirdawood78,

Thank you for taking the time to review our hotel. I'm disappointed about the experience you had with us. Be sure that I reviewed your comments with our team to make sure to correct issues. We strive to provide great service to our guests. They only way to succed is to get feedback from our client.
During your next visit, it will be my pleasure to take care personnaly of your experience

See you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,543 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
Berlin, Germany
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2014

A nice place, equipped like a Five-Star-Hotel, looking like a Five-Star-Hotel - but managed below usual standards in this league. Over four nights mini-bar only once re-stocked in spite several urges, less efficient house-keeping, no workable turn-down service. Two pieces to dry cleaning - one piece returned, one missing, found after several urges.

Room Tip: Ask for a corner Suite; view not that nice but more space
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Charles1409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCrystal, Guest Relations Manager at Hotel Le Crystal, responded to this review, 13 May 2014
Good day Charles1409,

thank you for having took the time to comment about your stay with us.
We are glad to hear that you found the hotel as a nice place to stay.

We are sorry for the misunderstanding for the restocking of the mini-bar. Probably that your "do not disturb" sign was on, as it is electronic, sometimes guest just forget to turn it off.

We take good note of your other comments, and be assured that we already informed the concerned departments.

Again, thank you for your comments, and we hope to have the chance to welcome back at the hotel for another try.

Cordially
Guylaine T. Rehel
Guest Relation Manager
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Quebec City, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2014 via mobile

Had a great stay there. Pretty cool the fact that the room was a small suite, it gives a better sleep than if I had slept in the same area of my 4 years old boy.
Great location too, 1 block from Bell center and 1 block from St-Catherine street

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guylin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCrystal, Guest Relations Manager at Hotel Le Crystal, responded to this review, 13 May 2014
Bonjour Ajilunne,

we want to tank you for your recent comment about your stay.
We are glad that you loved your stay with us and we look forward to welcome you back soon.

Best regards

Guylaine T. Rehel
Guest Relations Manager
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Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 April 2014 via mobile

Stayed here for a romantic getaway with my wife for our anniversary. The location was great (especially if you go to a Habs game), the staff were courteous and helpful, and the suite was large and very clean. I was also very impressed with the pool and rooftop hot tub.

The only downside was the very high price and the poor view from our suite.

Stayed June 2013, travelled as a couple
Helpful?
2 Thank Jason E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Hamel, General Manager at Hotel Le Crystal, responded to this review, 17 June 2014
Dear Jason E,

Thank you for your review. I'm glad you enjoyed the location, next to the Bell Center, the large suite and wow, the salted pool and exterior hot tub.

See you soon when the Habs will come back in September or during the summer for a couple gateway
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Wheaton, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2014

Our room had a gas fireplace, kitchenette and minibar and a nicely appointed bathroom. Very comfortable bed with luxury linens. Our room did have a build up of dust in various places, and O had to call for help when housekeeping disconnected the tv by mistake. Those are small problems tho. This was the noisiest hotel my wife and I have ever slept in. Elevators and construction from both upstairs and the buildings across the street made our 2 day visit hellish. I contacted the assist mgr and she said there was nothing she could do except to switch our room to the other side of the hotel. That side was no quiter.

Room Tip: Bring earplugs and headphones if you want to stay here
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCrystal, Guest Relations Manager at Hotel Le Crystal, responded to this review, 13 May 2014
Bonjour Bill G,

we want to tank you for having took the time to write a comment about your recent stay with us.
We are glad to read that you loved your suite and the furniture.

We are sorry about the construction on the streets around the building, that is unfortunately beyond our control. We are glad thought to inform you that the major part of the construction is now finished and that it is quieter outside.

Again, thank you very much for your comments, and we wish to have the chance to welcome you back again soon.

Best regards

Guylaine T. Rehel
Guest Relations Manager
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

The location is prime and good.The architecture nice. The staff really tries,or some do.

However, the devil is in the details- garbage not picked up when housekeeping done, drains that do not empty, holes in the walls from drywall cuts, plugs wobble and are unsafe in wall, room service trays not picked up for a very long time. All of this leaves you with the feeling that the hotel is understaffed and perhaps underfunded..pity..It has such a nice look, and such potential..

it does not keep up to the standards of a lower tier chain hotel...

Room Tip: If you have kids, they will not mind looking at the cranes during the week. if you come on weekend...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Hamel, General Manager at Hotel Le Crystal, responded to this review, 17 June 2014
Hello Alice T,

Thank you for your review. I'm 100% in agreement with you that everything is in details. We failed to provide you the level of service. We reviewed your comments with our team and corrected all of them.
Some of your comments were related to the renovations that was going on at the time (and I need to admit, badly organized that it affected your experience). I'm very sorry about that. We invested 1,000,000$ in the Hotel from Jan - May 2014.
Hope to have the chance to meet with you, during your next stay in Montreal

See you soon
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Toronto
Level 4 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 April 2014

At booking, we only asked for one thing - a room with a view. When we arrived, we were presented with a room overlooking a construction site. When we asked for another room, we were shown into a very small and depressing room overlooking a garbage dumpster. Next day, we were given a bigger suite with some view. Anyway, upon arrival you get a sense that this hotel, although clean, is a bit shabby. The overall impression was similar to the Socialist Realism architecture of hotels in East Europe circa 1990. Over the next three days, the hotel grew on me, as the staff are quite nice and friendly. I would stay there again, if I were alone on a business trip. However, this is NOTa luxury hotel by any stretch of one's imagination, contrary to what Mr. Geoff Allen, the hotel manager, would have you believe. Certainly not in the sense of, say, the Dorchester in London, or the Taj, or the Oberoi, or New York's The Plaza. In fact, it's not even in the same league as your average Four Seasons. Some previous commenters likened it to a nice Best Western and I think that's fairly accurate. Case in point: You cannot call yourself a luxury hotel if you don't even have a 24-hr room service.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingCrystal, Guest Relations Manager at Hotel Le Crystal, responded to this review, 13 May 2014
Good day MarekP,

we want to tank you for having took the time to write a comment about your recent stay with us.
We are glad to read that you found our staff nice and friendly.

We take good note about your comments of the decor and the overall impression, and we are sorry that you feel that way about us, even though we are a 5 star and a 4 diamond hotel in Montréal.

Again, tank you for your comments, it is always helping us to improve our services and installations, as we just did in the past couple of weeks.

Cordially
Guylaine T. Rehel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Le Crystal

Property: Hotel Le Crystal
Address: 1100 Rue de la Montagne, Montreal, Quebec H3G 0A1, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Montreal
#4 Spa Hotel in Montreal
#4 Business Hotel in Montreal
#9 Romantic Hotel in Montreal
#9 Family Hotel in Montreal
#10 Luxury Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hotel Le Crystal 4.5*
Number of rooms: 131
Official Description (provided by the hotel):
BEST DOWNTOWN LOCATION, CLOSEST HOTEL FROM THE BELL CENTER **Starbucks Store including the Reserve products** Visit our new Bistro Laurentien La Coupole. Improve ambiance, great lounge, nice terrace and delicious meals. New concept starring Quebec's produce. During your stay, be sure to make time for the indoor saltwater pool, outdoor hot tub and Swedish sauna on our 12th floor rooftop. ... more   less 
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Also Known As:
Le Crystal Hotel
Le Crystal Montreal

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