Check in was easy and the clerk was pleasant. I requested a room on a high floor and away from the construction. I ended up on the 5th floor and eventually viewing construction.
I unpacked and then found out that the AC wasn’t working. They were very quick to send up maintenance but no solution so had to repack and move; these things happen. For the inconvenience, I was offered an upgrade to an Executive Suite which was a nice offer. What’s included with an upgrade? It includes a nice little balcony with breakfast table chairs, other than that the rooms are identical. I didn’t get an opportunity to use the table/balcony as I was overlooking a hole in the ground and a construction site with blazing bright lights at night and construction noise during the day. I can appreciate though that the hotel has no control over this, however I do know that some of our team that checked in after I did, ended up on the 9th floor and away from construction. If I was being “rewarded for the inconvenience”, why not move me to the 9th floor away from the noise?
The room had a small work desk placed in a dark corner with a lamp so small I label it useless as it couldn’t even light up my paperwork or keyboard. I did move a real lamp over from the sitting area but then had to keep moving it back and forth. Good luck finding a plug. Handy – right?
Kitchenette is fully equipped with can opener, spoons and one butter knife along with ONE glass, so hopefully you are flying solo and have no need for utensils other than a spoon. If you aren’t familiar with a Nespresso machine, brush up before you go so you know what to do with it and may as well figure out what the different coloured coffee pods mean as there is nothing in the room to indicate what it’s all about.
Nice to have an in-room safe.
The bed is so comfortable. I had a great sleep.
The room was clean on arrival. I dropped a few peanuts in the bedroom and thought I’d do my “cleaning service” test by leaving them to see if they actually vacuum or how well they clean. I arrived on Monday and left on Friday – peanuts still on the floor. Guess they only vacuum when you leave.
A bagel with juice/coffee and a teeny tiny fruit dish will run you $16 and if you order room service be prepared to have $3.50 added on plus an 18% service charge PLUS taxes. My opinion, that’s a pretty pricey bagel; go find Starbucks or go down to the breakfast room and pay menu prices.
Lots of fantastic restaurants close by to choose from. The service was very slow at every single one that we went to – but the food was amazing. DO Read your bill as they add in a service tip whether you like the service or not.
Front desk staff, valet and concierge are very good, as were the conference services staff.
- Official Description (provided by the hotel):
- BEST DOWNTOWN LOCATION, CLOSEST HOTEL FROM THE BELL CENTER **Starbucks Store including the Reserve products** Visit our new Bistro Laurentien La Coupole. Improve ambiance, great lounge, nice terrace and delicious meals. New concept starring Quebec's produce. During your stay, be sure to make time for the indoor saltwater pool, outdoor hot tub and Swedish sauna on our 12th floor rooftop. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Sabre Hospitality Solutions, Hotels.com, 5viajes2012 S.L., TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Hotel Le Crystal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Crystal Hotel
- Le Crystal Montreal