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“Customer Service at its Best”

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Aloft Montreal Airport
Ranked #42 of 163 Hotels in Montreal
Toronto
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Customer Service at its Best”
Reviewed 14 July 2014

We stayed at Aloft Montréal Airport for the first time and instantly loved the modern feel. Due to difficulties with the water heater, there was no hot water in the morning. We lodged a complaint at check-out and within an hour of our departure we received an email and a revised invoice showing a discount on our overnight stay. Thank you and well done; we'll be back.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wings55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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723 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Saskatoon, Canada
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 July 2014 via mobile

I have been coming here with my wife since the hotel opened, and I can say that it is consistently amazing. It's not a full service hotel, but it does offer a full bar, and a selection of snacks. The modern feel of this hotel will be enough to keep you coming back for more.

Stayed July 2014
Helpful?
Thank Suitcase_YXE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2014 via mobile

Excellent bed, fantastic shower and gorgeous room. Black out curtains for privacy and great sleep.
Front desk offered bagged lunch for the day and a good breakfast.
Free parking and very close to airport by car or shuttle bus. I totally recommend it!

Stayed December 2013
Helpful?
Thank HZ1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kylie O, Starwood Hotels & Resorts at Aloft Montreal Airport, responded to this review, 17 July 2014
Thank your for your feedback. We are happy to hear that you enjoyed your recent stay with us - we loved having you! We hope to see you again during your next trip to Montreal. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Clemente, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014

This hotel is very close to airport and located off a fwy. The staff was very good and friendly. The hotel was clean and the design was good. The lobby bar has some life to it without being crowded, indoor pool and gym were in tip top.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerryCore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2014

The designers have made very good and imaginative use of space in the bedrooms. They are uncluttered, comfortable and very clean. The front desk staff are exceptionally professional and helpful. Although they don't have a restaurant, you can walk across the street to the Sheraton if you don't want to venture further from the airport area. I'll be back!

Stayed June 2014, travelled on business
Helpful?
Thank Toronto_TK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
Reviewed 17 June 2014

The hotel has a nice modern décor. The room was nice and quite comfortable.
The shuttle to the airport was very quick. It did run every 15 minutes, and it took no more than 5 minutes to get to the terminal.

If on the go or need a quick bite, their mini food market (for lack of better word) is interesting.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IsabelleD772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 June 2014 via mobile

A very nice and new modern hotel very near the Montreal airport. Rooms are different then from what you are used to space wise (more open) with no door to the bathroom. High ceilings and very good curtains that make it very dark in the room (when the morning starts). In room WiFi with good signal strength. Very sound proof so you don't hear anything from the hall way or the airplanes.

Stayed June 2014, travelled solo
Helpful?
Thank Marc l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aloft Montreal Airport

Property: Aloft Montreal Airport
Address: 500 McMillan Blvd, Montreal, Quebec H9P 0A2, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Dorval / Airport / Train Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Best Value Hotel in Montreal
#51 Business Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Montreal Airport 3*
Number of rooms: 136
Official Description (provided by the hotel):
Aloft Montreal Airport is a bold new hotel featuring loft-inspired design with French Canadian flair! We're at the doorstep of Montreal's international airport and 15 minutes from downtown's culture. ... more   less 
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Also Known As:
Aloft Montreal Airport Hotel Montreal

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