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“Great location but definitely a business hotel”
Review of Le Westin Montreal

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Le Westin Montreal
Ranked #28 of 163 Hotels in Montreal
Certificate of Excellence
Hingham, Massachusetts
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location but definitely a business hotel”
Reviewed 27 May 2014

This was a great location for walking to the old town and port area of Montreal but it is opposite the conference centre and so catered to mainly business guests. There is a small restaurant and bar area but nowhere really for a family (we travelled with 3 children, 12,11,8) to sit and relax and have a drink. For a 22 storey hotel I was expecting a bar area or restaurant on the higher floors to take advantage of the view over the city.

We were disappointed that our room (room 521, a premium 2 queen room), which cost around $480 Canadian per night, looked out to a brick wall a short distance away. We could only see the warehouse out of our large window, unless you got extremely close to the window and twisted your next to look directly up to the sky! The room was therefore dark. The room was very quiet though - perhaps an advantage to overlooking a service alley!

The beds were very comfortable and the furniture in the room was very nice and the room clean. The shower was particularly good - great pressure and very roomy. There was a microwave and fridge and coffee machine (Startbucks coffee).

Despite booking in as a family of 5 there were only 4 towels and one each of shampoo, shower gel etc. in the room on arrival. This clearly not enough for 5 people! When we left a note to ask for more towels and toiletries after the first night no extras were left, which I find particularly annoying! This is basic customer service.

The pool was tiny and very crowded with families with small children. For such a large hotel I would expect a pool where you could actually swim! The pool had a glass bottom over the area where the cars unloaded at the entrance of the hotel, which my kids loved but I thought was just a bit weird! There was another two plunge type pools, one hot and one cool, that did not have the glass bottoms but they were just for sitting in really. There was also a sauna and some loungers and tables at the side of the pool. There were some flotation devices, which was great for families travelling with little children. There was a lifeguard on duty and plenty of clean pool towels.

The valet parking is $30 per night but there are several carparks nearby - we parked a short walk away at Vincipark (629 St Antoine St W) & it cost us $23 for the 2 nights parking.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 29 May 2014
Dear Katie G, thank you kindly for sharing your feedback. Because of its central location, Le Westin welcomes both business travelers and families, depending on the period of the year. As we aim to satisfy all our clienteles, your suggestions are greatly appreciated and will be reviewed with the team. Sincere regards,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
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English first
Chicago, IL
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 May 2014

I stayed here for four nights while attending a conference. It is a nice conference hotel -- comfortable room, easy walk to restaurants and tourist areas, and great meeting facilities. The staff were pleasant. I had stayed for several nights in a great, small hotel in the Old Port before moving here for my conference -- and I would recommend that for anyone visiting Montreal as a tourist. However, if you like Westins or are looking for the large hotel experience, this is a comfortable place to stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allygirl_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 26 May 2014
Thank you kindly for reviewing Le Westin online, allygirl_05. I am happy to read you enjoyed Old Montreal as a destination and I hope to get the pleasure of welcoming you back in the future. Au revoir,

Raymond St-Pierre, GM
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Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 May 2014 via mobile

The experience in Le Westin has left different feelings. Compared against the standard of the brand 'Westin', this hotel will likely result in a neutral / negative experience. The furniture is simple in either the rooms and the public areas, which is weird, especially thinking of the poor entrance. Furthermore, although the staff at the reception is extremely kind and well trained, the overall services are just above the basic expectations. An example that has really upset me is that the staff is used to entering in the rooms without granting time to the guests to get ready. As for the location, honestly it's greatly located in the Old Montreal and port, just few minutes away from the local version of Notre Dame. In summary: overall good quality, delivered with some issues and to be considered as THE choice for all the SPGcard holders.

Stayed May 2014, travelled on business
Helpful?
Thank Johnny_Lorenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 26 May 2014
Dear Johnny_Lorenz, thank you very much for your feedback. Although delighted to be your favorite SPG hotel in Montreal, I appreciate your constructive feedback and I can ensure you that we will work on everything possible to ensure you have the most refreshing stay with us every time you are in town. Looking forward to your next visit,

Raymond St-Pierre, GM
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New York City, New York
Level Contributor
204 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 23 May 2014

Reservations were great---and front desk extremely helpful. Everyone smiled--and were pleasant.
Rooms were nice and clean--except for the rubber ducky which was under our bed in room 1723 that had been there for a L O N G time.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 26 May 2014
I am glad you enjoyed your stay, David M. I will review your comment with the housekeeping team to ensure more attention is paid to the details. Be well,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Massachusetts
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 May 2014

Overall, our three night stay was great. Here's the scoop...

Pro - Location
While the immediate few blocks around the hotel may contain a convention center, office buildings and other hotels, the location of the Westin Montreal is excellent. The old port (yes, touristy, but fun to enjoy if this is your first visit) is basically out the back door of the hotel. We discovered the "back door", which brings you into the second level of the hotel) by noticing a Westin Flag above it. The Place D'Armes Metro Station was a 5 minute walk through the convention center (Palais de Congres). We stayed in spring, but if it was id-winter, I think the protection of the convention center when walking to the metro would be extremely awesome.

Pro - Westin Comfort
We stayed in a suite without a view on SPG points. We didn't expect a view and the hugeness (700SF+ sounded great to city dwellers we are!) of the room made up for the lack of view. We've been SPG members for years and it was nice to enjoy the modern, clean sophistication of the Westin room. It was not like walking into a space pod (W London) and definitely a step up from some dated Sheratons (Sorry Ye Olde Tara Hotels!).

Pro - Quiet Room
Room 1020 was the quietest room I have ever stayed in! It helped that the room had no view - the window looked out onto an alley. I consider the hotel room a refuge from the city when traveling, so being a quiet room was something I enjoyed.

Con... Sort Of
My wife and I have traveled to many parts of the world and we know that issues or problems will arise. But what we value is the response to the issues. One day our room wasn't cleaned by the afternoon so we called and requested housekeeping do there thing. We came back at 7pm and the room still hadn't been turned. That was disappointing, especially since there were no clean towels and no toilet paper left to use. So much for getting ready for dinner before heading out. The second time I called, they came promptly and were polite and did there work. Just need to say I was disappointed that the first call didn't get the job done.

Language
I speak enough French to get by and the staff was mostly bilingual. It was fun to go back and forth between English and French. I mention this because having a bilingual staff can really make the difference (positively I think!) when visiting a city where you only speak one of the languages.

A few words about the urban architecture...
It appeared like the hotel was built inside the bones of multiple older buildings. The adaptive reuse lead to some interesting architectural moments... While the interiors were 100% new and modern, it was interesting to find moments like the bank of old elevator doors and marble walls serving some of the rooms towards the rear of the hotel. Another benefit was the carving out of a huge arrival area that was mostly protected from the weather. Arriving by car feels like driving into the lobby. Must be great during a hash winter day...

Overall, I would not hesitate to stay here again. J'amie beaucoup le ville de Montreal et la location of Le Westin Montreal et parfait.

Room Tip: Room 1020 was wicked quiet. Room 1020 has no view, save that of the roof of a building next door and...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sjbeauch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 26 May 2014
Dear sjbeauch, merci beaucoup for your extensive review. I am glad to read you enjoyed your visit. Thank you for bringing the service opportunity to my attention: we will work on details so that your next visit sees no imperfections at all. Sincerely,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 13 May 2014

This Westin is one of the best in US/Canada. The location is perfect in Old Montreal. The rooms are typical Westin Comfort and the fitness facilities including pools are great. It does lack a lobby vibe and the restaurant is just OK. Concierge and doorman device are great.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OJonVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 14 May 2014
Thank you for your feedback, OJonVacation. It is an honor to make your very own « Westin Top List », and your comments will allow us to keep on improving the quality of your experience. Au revoir,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trail, Canada
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 May 2014

on a recent trip to Montreal we stayed 5 nights at this hotel. first time to Montreal and wasnt sure what to expect. the hotel was very central to what we did, across the street from convention centre and blocks away fron Old Town. the rooms were all good sizes and very clean. check in was prompt and very informative by front desk, the king beds were very comfortable with lots of pillows there was a nice little restaurant/pub on main floor which made it nice for a late night drink or snack, the restaurant also catered the room delivery service. the nice thing about the hotel was the location which enabled you to walk downtown

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank armyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 14 May 2014
I am happy you took advantage of our location to visit Montreal and the old town. I hope you enjoyed your first visit to Montreal and I look forward to welcoming you back. Be well,

Raymond St-Pierre, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Westin Montreal

Property: Le Westin Montreal
Address: 270 St-Antoine West, Montreal, Quebec H2Y 0A3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Montreal
#18 Luxury Hotel in Montreal
#22 Business Hotel in Montreal
#27 Romantic Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Le Westin Montreal 4*
Number of rooms: 455
Official Description (provided by the hotel):
Conveniently located at the junction of Old Montreal and downtown, Le Westin Montreal features 455 spacious bedrooms and suites, all offering the unparalelled comfort of Westin's Heavenly bed, complementary WiFi, in-room safe, iHome with mp3 clock and small fridge. Le Westin Montreal is connected by underground walkway to Montreal Palais des Congres (main Convention Centre) and to Montreal Subway (Metro). ... more   less 
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Also Known As:
Le Westin Montreal Hotel Montreal
Westin Montreal

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