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“Very nice stay”
Review of Le Westin Montreal

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Le Westin Montreal
Ranked #30 of 164 Hotels in Montreal
Certificate of Excellence
PHILADELPHIA, PENNSYLVANIA
Level 5 Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Very nice stay”
Reviewed 2 June 2014

I had a very nice stay at Le Westin and found the property to be exactly as illustrated in the photos. The bed was quite comfy and the property conveniently located. The reception staff was helpful and my room on the Starwood Preferred Floor was nice. I have no regrets and would reccomend this property - especially if you can secure a good deal.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWJ1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 10 June 2014
I am glad to read you enjoyed your stay and I look forward to your return, JWJ1981. Au revoir,

Raymond St-Pierre, GM
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Rating summary
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Traveller tips help you choose the right room.   Room tips (311)
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English first
Chicago, Illinois
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

Stayed for 4 nights. Great staff. The room is clean. The bedding is very comfortable. The location is ideal, across street from the conventional center, walking distance to a lot of great restraunts and very close to Chinatown.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLVYLVJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 3 June 2014
I am glad you enjoyed your visit to Le Westin, JLVYLCJ. Thank you very much for having taken a moment to share your feedback with fellow travelers. Au revoir,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winder, Georgia
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

Stayed 4 days and 3 nights for a conference. Rooms were well appointed, clean and comfortable. I felt very safe and secure in this large hotel. Staff was friendly and helpful - no attitudes ( which I have encountered at other Westin properties). Food was very well prepared and the bar amenities were excellent. The hotel is centrally located between the old city and the business district. Despite the size, it maintains a boutique feel. The only negative was one inoperable elevator which did slow things a bit. Otherwise it was a perfect stay!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marytravelsabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 3 June 2014
Thank you so much for your wonderful comments, Marytravelsabout. I am sincerely sorry for the elevator issue, which I hope did not impact your stay negatively. Your comments about the staff are greatly appreciated and will be shared with the team. Hoping to have the pleasure of welcoming you back very soon,

Raymond St-Pierre, GM
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Hingham, Massachusetts
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 May 2014

This was a great location for walking to the old town and port area of Montreal but it is opposite the conference centre and so catered to mainly business guests. There is a small restaurant and bar area but nowhere really for a family (we travelled with 3 children, 12,11,8) to sit and relax and have a drink. For a 22 storey hotel I was expecting a bar area or restaurant on the higher floors to take advantage of the view over the city.

We were disappointed that our room (room 521, a premium 2 queen room), which cost around $480 Canadian per night, looked out to a brick wall a short distance away. We could only see the warehouse out of our large window, unless you got extremely close to the window and twisted your next to look directly up to the sky! The room was therefore dark. The room was very quiet though - perhaps an advantage to overlooking a service alley!

The beds were very comfortable and the furniture in the room was very nice and the room clean. The shower was particularly good - great pressure and very roomy. There was a microwave and fridge and coffee machine (Startbucks coffee).

Despite booking in as a family of 5 there were only 4 towels and one each of shampoo, shower gel etc. in the room on arrival. This clearly not enough for 5 people! When we left a note to ask for more towels and toiletries after the first night no extras were left, which I find particularly annoying! This is basic customer service.

The pool was tiny and very crowded with families with small children. For such a large hotel I would expect a pool where you could actually swim! The pool had a glass bottom over the area where the cars unloaded at the entrance of the hotel, which my kids loved but I thought was just a bit weird! There was another two plunge type pools, one hot and one cool, that did not have the glass bottoms but they were just for sitting in really. There was also a sauna and some loungers and tables at the side of the pool. There were some flotation devices, which was great for families travelling with little children. There was a lifeguard on duty and plenty of clean pool towels.

The valet parking is $30 per night but there are several carparks nearby - we parked a short walk away at Vincipark (629 St Antoine St W) & it cost us $23 for the 2 nights parking.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 29 May 2014
Dear Katie G, thank you kindly for sharing your feedback. Because of its central location, Le Westin welcomes both business travelers and families, depending on the period of the year. As we aim to satisfy all our clienteles, your suggestions are greatly appreciated and will be reviewed with the team. Sincere regards,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 May 2014

I stayed here for four nights while attending a conference. It is a nice conference hotel -- comfortable room, easy walk to restaurants and tourist areas, and great meeting facilities. The staff were pleasant. I had stayed for several nights in a great, small hotel in the Old Port before moving here for my conference -- and I would recommend that for anyone visiting Montreal as a tourist. However, if you like Westins or are looking for the large hotel experience, this is a comfortable place to stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allygirl_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 26 May 2014
Thank you kindly for reviewing Le Westin online, allygirl_05. I am happy to read you enjoyed Old Montreal as a destination and I hope to get the pleasure of welcoming you back in the future. Au revoir,

Raymond St-Pierre, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 May 2014 via mobile

The experience in Le Westin has left different feelings. Compared against the standard of the brand 'Westin', this hotel will likely result in a neutral / negative experience. The furniture is simple in either the rooms and the public areas, which is weird, especially thinking of the poor entrance. Furthermore, although the staff at the reception is extremely kind and well trained, the overall services are just above the basic expectations. An example that has really upset me is that the staff is used to entering in the rooms without granting time to the guests to get ready. As for the location, honestly it's greatly located in the Old Montreal and port, just few minutes away from the local version of Notre Dame. In summary: overall good quality, delivered with some issues and to be considered as THE choice for all the SPGcard holders.

Stayed May 2014, travelled on business
Helpful?
Thank Johnny_Lorenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yanlap, General Manager at Le Westin Montreal, responded to this review, 26 May 2014
Dear Johnny_Lorenz, thank you very much for your feedback. Although delighted to be your favorite SPG hotel in Montreal, I appreciate your constructive feedback and I can ensure you that we will work on everything possible to ensure you have the most refreshing stay with us every time you are in town. Looking forward to your next visit,

Raymond St-Pierre, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Westin Montreal

Property: Le Westin Montreal
Address: 270 St-Antoine West, Montreal, Quebec H2Y 0A3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Montreal
#19 Luxury Hotel in Montreal
#22 Business Hotel in Montreal
#27 Romantic Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Le Westin Montreal 4*
Number of rooms: 455
Official Description (provided by the hotel):
Conveniently located at the junction of Old Montreal and downtown, Le Westin Montreal features 455 spacious bedrooms and suites, all offering the unparalelled comfort of Westin's Heavenly bed, complementary WiFi, in-room safe, iHome with mp3 clock and small fridge. Le Westin Montreal is connected by underground walkway to Montreal Palais des Congres (main Convention Centre) and to Montreal Subway (Metro). ... more   less 
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Also Known As:
Le Westin Montreal Hotel Montreal
Westin Montreal

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