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“Good Luxury Hotel in Excellent Location”
Review of Le Westin Montreal

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Le Westin Montreal
Ranked #28 of 164 Hotels in Montreal
Certificate of Excellence
West Orange, New Jersey
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good Luxury Hotel in Excellent Location”
Reviewed 1 October 2009

Excellent modern hotel in the center of Montreal, on the edge of the old town and a short walk to the city center shops.
Had a great room, with a nice view up to Mont Royal. Clean, modern, spacious, very comfortable beds, well equipped bathroom, cable TV, AC, etc. Seen gripes about the staff on here, but they seemed fine to me.
I can't vouch for the price as I didn't pay and I didn't eat in the hotel.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank co_fragment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chicago
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 October 2009

Everything you'd expect in a new Westin property. Perfect for business travel, even though it is about a 10 min taxi ride from downtown or for a couples getaway. Service was personable. Rooms are brand new and fresh. The hotel is so comfortable and pleasant. Excellent room service for breakfast. Get the yogurt parfait and fruit platter-- heavenly. Bathrooms are modern and clean. Go now before more people find out that it has opened!

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prpro70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2009

great location, very clean, renovation done, best beds in all of the hotels that we've stayed in...and we've stayed in many.....not very helpful front desk people, especially this one guy...we wanted to extend our stay one more nite at the same rate and i didn't like the condescending tone of speech...no smiles...I said i needed a cab to one woman and she just asked me to flag one on the street....i asked the same to the porter and bellboy outside and they were so helpful in calling a cab for me...and even recommended restaurants for me to go to when I asked....they were much much more friendlier than the so called "friendly staff at the desk".....and the nice Korean lady who was the part-time lifeguard there was very personable and also gave me ideas for food.....oh internet is 49 cents a minute!!! forgot to mention, the cleaning lady was so nice that she even folded my daughter's clothes left on the sofa!!

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canuck38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2009

We stayed Le Westin Montreal on 9/4 and 9/5. We were really looking forward to staying at your place because we heard that this hotel place is bland new, and we really enjoyed stay at Westin hotel when we lived in Japan. However, we had a miserable night at Le Westin Montreal.

First, after we checked in, a porter lost my wife's jacket while he brought our baggage to our room, but he never admit that and claimed that she had left it in the car. My wife went to "lost and found" by herself and found it. It turned out that the porter had dropped her jacket on the hallway and somebody had found it.

Second, this hotel is still under construction. There were tons of tools everywhere. The pool looked good, but the changing room was not ready. no shower and no locker there. The water was so cold and we couldn't stay there more than 10 minutes.

Third and most importantly, the service was awful. We came back from the pool to our room shivering with cold and we wanted to take a shower in our room, but we could find bath towels. I asked room service to bring them, but they never came. I had to make a call to room service three times (we had to wait for 2hrs) To make it worse, no hot water came out.

So I send an email and complained, and I got auto email reply saying "we will give you extra starwood points for your inconvenience".

We have decided never ever choose Westin for our next trip.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anakinNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
89 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 8 September 2009

My husband and I spent three nights at the new Westin Hotel in Montreal. There have been some bad reviews on this new hotel, but I'd like to say that we had a very nice experience. The room was very spacious and the bed and bathroom were truly "heavenly". We didn't have any lines for breakfast, check in, or for the valet. So, I'm assuming some of these issues have been worked out. Additionally, the location is perfect. You can walk just about anywhere in the city. It is very centrally located. The only negative would be the pool. It is very small and cold.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York NY
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 September 2009

We got a really good price for the Westin, and that is probably b/c they have trouble attracting customers w/all of their problems. They can't get basic things right like refilling the coffee service, cups in the bedroom, or say, hot water (we had none for 2 days--which they compensated for w/a day of free parking at least). The staff seemed apologetic and nice, but they can't do anything about the fact that the hotel is so strangely built; if you get a cheap rate, you'll be in the short tower, which is an escalator ride and about .5 mile away from everything; the fact that it's not busy enough to sustain a bar that stays open; or that the hotel is in the middle of a sterile part of a city, a part of the city that feels and looks surprisingly dead. One great thing: the bed was heavenly at least, and for the most part, it was quiet.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank profwendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Orange, New Jersey
2 reviews
Reviewed 8 September 2009

We just stayed at the Westin and the bed was fabulous. We had a few service blips, but each time the hotel staff handled everything extremely well. They definitely have some kinks to work out but I feel in time it should be a fabulous hotel. Make sure to eat at the hotel restaurant the Gazette for dinner. We had a fabulously delicious dinner. The appetizer of mushrooms with polenta was excellent.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auntzurg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Westin Montreal

Property: Le Westin Montreal
Address: 270 St-Antoine West, Montreal, Quebec H2Y 0A3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Montreal
#18 Luxury Hotel in Montreal
#22 Business Hotel in Montreal
#27 Romantic Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Le Westin Montreal 4*
Number of rooms: 455
Official Description (provided by the hotel):
Conveniently located at the junction of Old Montreal and downtown, Le Westin Montreal features 455 spacious bedrooms and suites, all offering the unparalelled comfort of Westin's Heavenly bed, complementary WiFi, in-room safe, iHome with mp3 clock and small fridge. Le Westin Montreal is connected by underground walkway to Montreal Palais des Congres (main Convention Centre) and to Montreal Subway (Metro). ... more   less 
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Also Known As:
Le Westin Montreal Hotel Montreal
Westin Montreal

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