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“A Very Welcome Oasis” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Montreal Airport

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Holiday Inn Express Hotel & Suites Montreal Airport
Ranked #60 of 164 Hotels in Montreal
Richmond British Columbia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A Very Welcome Oasis”
4 of 5 bubbles Reviewed 4 February 2014

We arrived at this hotel very late for a single night's stay after a long day of travel. We were very weary, but even hungrier. Learning at the front desk that the kitchen in the bar would remain open for another couple of hours, we quickly settled into our room (which included the most spacious and complete bathroom we've ever experienced while travelling), then descended to see what might still be available in the larder. The cheerful staff in the bar assured us that there was plenty of food and plenty of time. We shared a dozen wings and a salad. The wings were big; the salad was massive and filled with healthy ingredients, which caused us to feel pretty righteous despite the late hour for a meal. We plunged into sleep in the very comfortable bed, waking up so late the next morning that we were convinced we'd missed the complimentary breakfast buffet. Mais non! Even at that hour, the offerings were plenty and delicious. The pastries were as fresh as could be. We can't speak to parking because we used a taxi get from the train station to the hotel and the hotel shuttle transported us to the airport the next day. We highly recommend the Holiday Inn Express Montreal Airport whether you're staying one night or several. We chose it because of its proximity to the airport, but also because the price was right. From the front desk staff, who greeted us with genuine warmth and interest, to the unseen wizards in the bar kitchen and our excellent servers, to the staff responsible for preparing and supervising breakfast, and the people who readied our room: we were able to relax, refuel and recharge in preparation for the long flight west. We had stayed briefly in a Holiday Inn Express in Kingston a week previously and had thought that it might be unique in its comforts and services, but even our brief stay at the Montreal Airport Holiday Inn Express causes us to think that the bar is set high for all managers and staff at these Inns and that they vault right over that bar--certainly at the Holiday Inn Express Montreal Airport.

Room Tip: We were here only one night, so location was not essential, as it would be for a longer stay. Regar...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catwhowalksbyherself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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545 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Antwerp, Belgium
Level Contributor
125 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

Stayed here 2 nights foir business, close to airport with hotel shuttle. Friendly staff, accomodating. Good choice of products in hotel shop, breakfast is what you expect in Holiday Inn. Nice lobby with fireplace, good spot to read. Fitness better equipped then most other holiday inn's. Overall clean hotel, ATM in lobby. 25min drive from Montreal down-town.

Room Tip: Close to express way so higher is better.
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  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris3436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherbrooke, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 30 January 2014

We spend a night with the kids. Not the best hotel stay ever but not the worst either.

Negative points:
The heating system in our room was so loud we had to stop it to be able to sleep. There was a huge cold air draught next to the unit. Not nice in January with a baby in the room!
Even if we ask for the crib weeks before, the cirb wasn't in the room when we arrived.
When we were stopping the heating unit, there was a constant back noise coming from outside...
No food for early leavers to the airport...

Positive:
The pool and the tub in super nice.
This place is clean, wonder clean!
Staff was nice.
Shuttle on time.
Park and fly.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josiane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexSG, Manager at Holiday Inn Express Hotel & Suites Montreal Airport, responded to this review, 31 January 2014
Dear Josiane L,

Thank you for taking the time to share your experience at our hotel. Although we are certainly happy that you enjoyed our pool, the cleanliness of the rooms and public areas as well as the service of our shuttle and staff, we are very sorry that the heating unit caused you discomfort. Please rest assured that the problem has been thoroughly investigated to avoid it inconveniencing future guests.

Once again, thank you for sharing your comments with us. It is thanks to valued guests like yourself that we can identify improvement opportunities and always provide quality experiences at our hotel. We hope that you will give us another chance during any future visit to Montreal!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudson, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 22 January 2014

The parking is not include for 14 days in there package. And you have the surprise when the transaction is done. Next time i will take a taxi to the airport with another hotel and park our car in a street. It is really safe in montreal ( i live there).

  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Andre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexSG, Manager at Holiday Inn Express Hotel & Suites Montreal Airport, responded to this review, 31 January 2014
Dear Andre L,

First of all, thank you for taking the time to share your thoughts about your latest stay at our hotel. It is thanks to such comments that we can improve any failings in our service offer. However, we would like to offer you our deepest apologies for the inconveniences you experienced due to our billing structure. Please note that we do offer packages that include in the rate long term parking. Those must be reserved with us directly or on our official website. Unfortunately, all reservations made through third-party channels do not include long term parking and will incur extra charges.

We are once again sorry that this caused you any problems. We hope that you will give us another chance during any future visit to Montreal. We will certainly be able to offer a much more competitive rate!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
101 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 11 January 2014

Very close to airport, it's a very good hotel for a transit night or a night before an early flight, or after a late arrival. The free Airport shuttle is very good as well. It's a very good option if you have a good price.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Thaiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

I like the European style and clean hardwood floors. This property is very close to Montreal's Pearson Airport. Traffic on the major highway is a hassle but bearable. Approximately thirty minute to downtown Montreal.

Room Tip: Easy access to Highway west (Ottawa or Toronto) Outdoor parking with secure lot. Adjoining bar/resta...
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  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bobbythebeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicoutimi, Canada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 8 January 2014

The temp outside was around -15C and the heating unit in our room had been left off to conserve energy. When we got in the room the temperature was cold enough inside that there was a thin film of condensation on the floor. The floor had been washed but a not so clean mop had left a residue so combined with the humidity the surface was sticky under our feet. My wife went downstairs to complain at the desk and they told her that it was impossible to predict if registered guests would in fact show up so they left the heating system off. They also said it would take about half an hour to warm up, but it took three hours to get to an acceptable level. The heating system was pretty anemic. Fortunately we were able to visit with my parents in their room across the hall, since theirs had been warmed up beforehand. Personally I think it's a stupid move to lower the temperature as much as that because the hard wood floor showed signs of curling up around the edges as a result of the humidity cycles. Shows poor long term vision.

Apart from that, the room was clean, the bed comfortable, and hard wood floors, when they are taken care of properly, are a big big plus. The hotel is conveniently close to the airport.

Apart from the temperature problem, it would have been a nice stay, but there are so many hotels available in that area that the next time won't be in a Holiday Inn.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Georges_Payne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexSG, Manager at Holiday Inn Express Hotel & Suites Montreal Airport, responded to this review, 9 January 2014
Dear Gearges_Payne,

Thank you for taking the time to share your feedback about your latest stay with us. We're glad to see that you found the rooms clean and the beds comfortable but would like to apologize for the inconveniences you experienced with the heating unit. As the hotel participates in the Green Key program for improving environmental performance and is classified "3 keys", unoccupied rooms are indeed left at lower temperatures in order to reduce energy consumption. At the moment of check-in a signal is sent to the room to activate the heating and begin bringing the temperature up to the default 21 degrees Celsius.

Once again, we are very sorry that this caused you any discomfort. We wish to thank you for staying with us and we hope that you will give Holiday Inn another chance in the future.

Sincerely,

Alex
Manager
Holiday Inn Express & Suites Montreal Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Montreal Airport

Property: Holiday Inn Express Hotel & Suites Montreal Airport
Address: 10888 Chemin de la Cote-de-Liesse, Montreal, Quebec H8T 1A6, Canada
Phone Number:
Region: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#53 Business Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Montreal Airport 3*
Number of rooms: 154
Official Description (provided by the hotel):
Centrally located in the West Island of Montreal Quebec, our hotel is only 5 minutes from Dorval-Pierre-Elliott Trudeau International Airport (YUL).Enjoy a comfortable stay in a 100% non-smoking environment close to Montreal's most interesting attractions and the area's most prominent businesses.Take advantage of our free WiFi high-speed Internet access, hot breakfast buffet and 24hr airport shuttle service. Enjoy our spacious rooms and over-sized suites all with wood floors, microwave, mini-fridge, coffee maker and high definition (HD) signal viewable on 32" and 40" LCD TVs.Situated near Fairview, Rockland and Cote-Vertu Shopping Centres and only 8 km from the famous Lachine Canal National Historic Site, our hotel allows guests to explore Montreal's finest shops, restaurants and museums in comfort and style.Business travelers appreciate our location at the Montreal Airport while adjacent to major corporations such as Bombardier, Rolls Royce, CAE and Novartis. Perfect for business meetings or conferences, our hotel offers five meeting rooms with state-of-the-art audio/visual equipment.As you plan your next trip to the Montreal area, we invite you to experience our hotel's exceptional service at an unbeatable value. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Montreal Airport
Holiday Inn Express Montreal
Holiday Inn Montreal

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