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“One of a kind service!!!”

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The Ritz-Carlton, Montreal
Ranked #1 of 164 Hotels in Montreal
Certificate of Excellence
Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“One of a kind service!!!”
Reviewed 16 June 2014

This was our first time staying at a Ritz for leisure. We were celebrating my daughter's graduation from McGill. The Director of Customer Relations gave us the most brilliant service I have ever received at a hotel. She printed, framed and staged photos of my daughter from childhood to graduation to mark her life journey to this point. She decorated with balloon bouquets. She hand wrote inspirational quotes and anchored them to helium filled balloons.
When I asked if we could do something special in the room for check-in I never even imagined a hotel would create such a magical experience. The Ritz exceeded every expectation. The most brilliant service ever. The property was in a great location and the rooms beautiful. Lovely hidden garden behind the property.

Room Tip: We enjoyed our view of the garden behind the hotel.
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  • Stayed June 2014, travelled with family
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Helpful?
2 Thank ddarragh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2014

This Ritz Carlton is classy and excellent service. The rooms are well done and the bathrooms are nicely appointed. The Front Desk was very professional but needless to say the Concierge ROCKED !!!! Simone is very warm , and extremely knowledgeable . Veronica is genuine , caring and rocks a great smile to boot. They were helpful in securing the best restaurants and directing you in the right direction. Montreal was a blast doing Formula 1 and thanks to all for a wonderful well done job !!!!

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 12 June 2014

This was first time staying at the Ritz Montreal since its renovation, and I must simply say it is one of the most tasteful, elegant, and stunning properties in Canada!

The service, rooms, and F&B were excellent !!

The rooms have a tasteful classical European design motif with contemporary relaxed vibe...no stuffiness which plagues other Ritz properties. The rooms are very very quiet and easy to relax & work in, and most importantly rest if you travel for work as much as I do....200+ Nights a year!

The technology in the rooms is very purposeful and intuitive...from the hi tech lighting choices, television, audio device and playback quality, electric shades, desk with appropriate plugs and accessories...and finally a digital thermostat that actually works the temperature quickly without noise from rattling vents or delay.

The bathroom is perfect with a large shower with sumptuous appointments, lighting, counter space and the top of the line toto toilets!

The bed was plush and comfortable with top quality linens and pillows..a key to a sleeping away from home...

All in all, I applaud the team and ownership of the Ritz Montreal for such an wonderful renovation and providing us a home away from home!! Bravo!!

I will be back many times!!!

cheers,

Michael

  • Stayed June 2014, travelled on business
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Helpful?
Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2014

Excellence...in every way. The historic building is charming and elegant, guest rooms are beautifully appointed and comfortable. The modern upgrades and amenities are the best I have ever seen. We dined with friends at Maison Boulud. Food presentation and quality was outstanding. Hotel staff is professional, friendly, and attentive. The service is impeccable!

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Carol514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level 5 Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 7 June 2014

Girlfriends weekend in Montreal was complete with a luxurious stay at the Ritz Carlton. The location is great for walking, the room on the 11th floor we had was incredible, fantastic, amazing. Probably top 5 hotel rooms I've ever stayed in. The staff, each and everyone was incredibly warm, helpful and ensured that all of our needs were met.

  • Stayed May 2014, travelled with friends
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Helpful?
3 Thank CARJACK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 6 Contributor
197 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 5 June 2014

We've stayed at the Ritz Carlton before, but not since the renovation. The lobby has retained it's old elegance and the rooms have been beautifully renovated. Using very peaceful palates of creams, whites with mauve undertones and dark furniture, the whole experience is one of pure pampering! Loved the Japanese toilet! Breakfast was delicious, served in the lovely garden courtyard. We also had the pleasure of enjoying the High Tea one afternoon. The service, from the Bellman to the wait staff, was polite and efficient.

Room Tip: If you don't mind not having a view and would prefer minimal noise, ask for a room looking inwar...
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  • Stayed June 2014, travelled with family
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Helpful?
1 Thank A_regular_traveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Coast of Florida
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 June 2014

We have been very fortunate and stayed at five star hotels throughout North America, Asia and Europe, including a number of other Ritz-Carltons, and the Ritz-Carlton Montreal equals or tops all of them for elegance and service! This would be, at least in part, due to the extraordinary attention of the hotel's manager, Guillaume Benezech, and his staff! What more can be said?! Everything is handled promptly, efficiently and with great finesse and it was a delight to be staying there from beginning to end. The recently re-done rooms (we had a "Signature Room") are large and very comfortable and the two-room baths must be seen to be believed! Breakfast in the hotel restaurant, Maison Boulud, was perfect (we would have eaten lunch or dinner there but the menu we looked at seemed a bit limited for what we wanted.) We have just returned from five delightful days at the hotel and are thoroughly spoiled!
In summary, the title of this review says it all!

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank teddyrex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Montreal

Property: The Ritz-Carlton, Montreal
Address: 1228 Sherbrooke West, Montreal, Quebec H3G 1H6, Canada (Formerly Ritz-Carlton Montreal)
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Montreal
#1 Luxury Hotel in Montreal
#1 Romantic Hotel in Montreal
#2 Family Hotel in Montreal
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Montreal 5*
Number of rooms: 129
Official Description (provided by the hotel):
When it opened its doors in 1912, the Ritz-Carlton Montreal set a new standard for luxury. More than 100 years later, the Grande Dame of Sherbrooke Street blends its historic splendor with contemporary design, offering an unparalleled hotel experience in the heart of downtown. Dine in Maison Boulud, an upscale restaurant offering a twist on traditional French cuisine. Offering another twist on a familiar setting, the indoor saltwater pool overlooks the city from the rooftop. The Ritz-Carlton Montreal is the only Quebec hotel to hold the prestigious AAA Five Diamond award. ... more   less 
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Also Known As:
Ritz-Carlton Montreal Hotel Montreal
Montreal Ritz Carlton
Ritz Montreal

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