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“Fabulous for the value....”

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Le St-Martin Hotel Particulier Montreal
Ranked #18 of 164 Hotels in Montreal
Certificate of Excellence
boston
1 review
“Fabulous for the value....”
Reviewed 19 August 2011

if you're looking for a full service hotel in downtown montreal, this is it!...great staff....beautiful rooms....great value...we booked a package that included valet parking, continental breakfast, subway AND museum passes....that was at least three hundred dollars for the two of us for three days...you will love it!~

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank frank s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2011

We booked a 4 day stay. The- pool was important to us particularly because i had a hip replacement recently and swimming is great for it. I called to confirm that the pool was functioning before we left. When we arrived, the pool was not available. We went to swim the next day but the pool was out of service in the morning. When we asked, the desk said the pool was being fixed. I explained again that the pool was very important to us and the desk said they would inform the management and someone would get back to us --no one did. So, we finally asked to speak to the manager.This was on the third day of our stay. We asked the manager (Rosella, I think) to compensate us in some way for the swimming pool being nonfunctional for most of our visit. The manager was actually rude and told us she was sorry but even if the pool wasn't functioning in the morning it was in the afternoon and it was too bad we weren't around to use it; also that it had only been broken for the WHOLE day on Sunday. She was very rude and said she could offer nothing, particularly because we had BOOKED THROUGH EXPEDIA, which apparently made us second class citizens at the hotel (earlier on the phone, at least the desk had offered a breakfast coupon for that same day but we were past breakfast--the manager didn't even offer that!).

We were really shocked--the hotel has a lot of competition--there are many wonderful hotels in Montreal--but even with big bathtubs and nice rooms, I would never stay at Le St. rMartin again. Clearly they do not value their customes. To have a hotel manager tell us we were essentially lying and then do nothing to fix a problem--that was a deal breaker for us. And we're frequent visitors to Montreal (with a daughter at McGill). FYI--we went upstairs to see the pool after this and found facilities there and asked if the pool was okay to use. They said, "i wouldn't swim in it--it's been cleaned but the pump is broken and it's still not heated!"

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank carole0223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic A, Director of Sales at Le St-Martin Hotel Particulier Montreal, responded to this review, 9 September 2011
Dear Guest,

Thank you for sharing your thoughts on your stay with us at Le St-Martin.
I am truly saddened to hear the experience was not up to your expectations.

Rest assured that we most certainly do value guest satisfaction, and if the manager you spoke to during you stay did not get that feeling accross to you, I deeply apologize. We have revisited some procedures following your unfortunate situation.

Regarding the pool issue, we also apologize for the inconvenience. I understand the pool was an important part of your decision to use us, but the reasons why we had to close it were unforseen and out of our control. We wish we keep in open during your stay, but for safety reasons it could not happen.

Thank you,

Frederic Aouad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OTTAWA
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2011

We bought a groupon for three nights at Hôtel St Martin. Service was great, especially Laura at front desk.

The only drawbacks were that the pool wasn't on the roof (so only in the sun for part of the day) and only two elevators to service quite a large building.

Other than that, the service, atmosphere, and accommodation were excellent.

Beware of the attached restaurant, however. It is not part of the hotel. Although the weekend staff are excellent and accommodating, the regular staff during the week are rather surly and unpleasant.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greenerpasture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic A, Director of Sales at Le St-Martin Hotel Particulier Montreal, responded to this review, 18 August 2011
Dear GreenerPastures,

Thank you very much for choosing Le St-Martin and taking the time to share your experience on TripAdvisor. Its very much appreciated!
We are very happy to read you enjoyed your stay with us, and hope we will have the chance to host you again in the future.

I especially delighted your remembered the good service Laura provided you, and I will ensure she gets praises for it.

That being said, I wanted to apologize if you somewhat disappointed with the service levels you received at our award winning restaurant l'Aromate. Rest assured its certainly not the impression we want give. I honestly believe it simply must have been an isolated bad experience, and I will follow-up to ensure it doesn't happen again.

Have a great day!

Frederic Aouad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 August 2011

My bf and i stayed there for 2 nights while visiting montreal. We had the verriere suite and loved it! In particular the spacious washroom with a deep tub and spacious shower. The pool is not the avg hotel pool... It was small but very unique and beautiful.... We were lucky enough to get the pool to ourselves one evening. The hotel service was superb... Even had a lady pushing around a trolley full of complimentary water and snacks for us to choose at our door! Best part of this hotel is location location location! With the metro stn just across the street and also walking distance to the popular shopping streets, it was very convenient getting here and there

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nwu120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic A, Director of Sales at Le St-Martin Hotel Particulier Montreal, responded to this review, 18 August 2011
Dear NW1130,

Thank you for staying at Le St-Martin!
We are very happy to see you enjoyed your time amongst us.

The Verrière room in which you stayed in my personal favorite room type (great views!) and our most popular upgrade from the Classic rooms.

I am also delighted you enjoyed our dipping pool lounge. If it is indeed a small pool, I am glad you saw it for what it is : a green oasis in the concrete jungle of the city centre.

Our 4PM complimentary treats, served at your door is yet another way for us to be unique and particular, I could not be happier you had the chance to experience it!

We look forward to hosting you again soon!

Frederic Aouad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, RI
Level Contributor
3 reviews
Reviewed 9 August 2011

We parked our car and did not use it again till we left for Quebec City. The plush room was clean and kept clean during our stay. Our huge bathroom was well supplied with extra towels. The served breakfast was more than we needed. Mt Royal Park, The Museum of Fine Arts, and Old Montreal were within walking distance. The metro was also convenient. There were so many highly rated restaurants nearby that it was difficult to choose a restaurant. The hotel staff had no difficulty assisting the non-French speaking tourists from the US.

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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2011

The hotel is very modern, very new, has a trendy restaurant attached, and is an easy distance from old montreal and shopping. Getting around town with the bike-share program is extremely easy and cheap.

The hotel "pool" is more like a very large hot tub... there isn't space for any real swimming.

The staff was very friendly

Stayed July 2011, travelled as a couple
Helpful?
Thank mcdblake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2011

We loved the location of our hotel and the rooms were spectacular. Plenty of space in the rooms and nice, clean and comfortable amenities. We traveled with our three teenage kids and booked through priceline so we got a room with only one king bed in it. I was able to call ahead of time and knew that was our situation so we brought blow up mattresses and solved the problem - they had no rollaway beds. This was a 3.5 star rated hotel on priceline and there was only 2 of them so I knew I would get it or one other hotel.

The layout and rooms seemed to be either brand new or recently renovated because they were very nice.

The only odd thing was that the toilet and shower had a glass wall looking into the bedroom that was covered with louvered blinds that could be opened or closed - so our kids were a little apprehensive, but it all worked out and we would stay there again.

Room Tip: This is one of only two, 3.5 star hotels on priceline so you can almost guarantee the name if you ar...
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank familytravelman64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le St-Martin Hotel Particulier Montreal

Property: Le St-Martin Hotel Particulier Montreal
Address: 980 Boulevard de Maisonneuve, Montreal, Quebec H3A 1M5, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 164 Hotels in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le St-Martin Hotel Particulier Montreal 4*
Number of rooms: 123
Official Description (provided by the hotel):
Le St-Martin Hotel Particulier Downtown is a haven of comfort overlooking urban life. It offers 123 rooms and suites with a warm and friendly atmosphere that reflects its philosophy. A unique blend of contemporary and traditional style endows Le St-Martin with charm and gives meaning to the term "Hotel Particulier." ... more   less 
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