We stayed at Le St-Martin this summer. The external appearance of the hotel is not a good indication of the inside as the rooms are quite lovely - nicely decorated and very clean. As some other reviewers have already mentioned, the lighting in the rooms(especially in the bathroom) is dim.
The outdoor pool although small is a nice touch. There were only a few people at the pool when we used it so it was perfect but had there been more, it would've been hard to swim.
Apparently there is a turn down service in the evenings where complimentary snacks are left in the rooms however in the 3 nights we stayed at the hotel, we never experienced this.
What would've made this hotel so much better would've been the service. With the exception of a few employees, most of the staff were less than polite. Many times there wasn't even a greeting when an employee was approached for assistance. You really were left with the impression that you were interrupting their day. There was one man at the front counter in particular who never acknowledged any guests or smiled the entire time we were there. Having said that, there were 3 other employees(during different time frames) a the front counter who were very friendly and helpful.
This hotel has the potential to be a really good one but that will require consistent, friendly and helpful service from all staff.
- Official Description (provided by the hotel):
- Le St-Martin Hotel Particulier Downtown is a haven of comfort overlooking urban life. It offers 123 rooms and suites with a warm and friendly atmosphere that reflects its philosophy. A unique blend of contemporary and traditional style endows Le St-Martin with charm and gives meaning to the term "Hotel Particulier." ... more less
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