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“not really the best one....”

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Best Western Plus Montreal Downtown-Hotel Europa
Ranked #60 of 164 Hotels in Montreal
Graz, Österreich
Level 6 Contributor
357 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
“not really the best one....”
Reviewed 2 September 2014

We stayed in the Best Western Plus Montreal Downtown Hotel Europa recently.

The location of the Hotel is not bad - you can reach the Metro within 5 minutes of walkind and some of the city attractions you can reach by walking as well. The location is good.

The check-in took quite long and the lady at the check-in wasn´t really friendly. She gave no information about the room, no information about the area and regarding the parking were only some informations which weren´t clear. If you asked something she didn´t care acutally - that´s not good!!

The rooms was ok, little bit small and nothing special.
The AC was (ok, thats normal there) really cold as usual. We turned of the electricity, but the machine was running the wohle night, it was really noise !!! I don´t care about noise actually, but that one was too bad to sleep well.

There was no breakfast included.
WIFI was working good.

Next time I´d go to another place - no chance!

Room Tip: Next time I´d go to another place - no chance!
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry R, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 6 September 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal where our vision is to Lead the Industry in Superior Customer Care.

Your comments are important to us and we would like to thank you for sharing them with the TripAdvisor community.

We are glad you enjoyed your stay & will be working diligently on improving those points that may not have exceeded your expectations during this visit.

We look forward to having the chance of welcoming you on the near future at The Best Western Plus Hotel Europa Montreal.

Best regards

Thierry Roy
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,225 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Townsville, Australia
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 September 2014 via mobile

I stayed there with my fiancée for 2 nights before flying to Calgary.

Pros: awesome location. Walking distance to bus stops, metro (subway) stations, Montreal tourist centre and shopping malls. It's located on Drummond St which comes off Saint Catherine St. This street has a mix of high end and other retailers so it's a great location to drop some coin on clothes, electronics etc. There are cheap eating locations, restaurants and bars nearby. Our room had an awesome, comfy bed for a good night's sleep.

Friendly, bilingual staff who were helpful and quick. We arrived early and they offered to take our bags and stow them until the room was ready.

Cons: Our standard room on the sexond floor, 200s, had a strange smell when we arrived (I think it used to be a smoking room). The bathroom was cramped and it was near impossible to sit on the toilet with its proximity to the shower. The shower curtain has to be held so you don't flood the bathroom as the shower head is quite powerful. The bathroom was a tight squeeze with 2 people in there.

The hotel has had a facelift so when leaving one morning the wooden door frame came off where it meets the floor (it was already loose but could still pose a big hazard if one was barefoot and walking to get ice or something).

All in all, for what you could pay to stay in Montreal, this was a good find with a great location and a nice price. The cons listed are easy to live with. We'd stay there again.

Stayed September 2014, travelled with friends
Helpful?
Thank Jate_adventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry R, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 6 September 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal where our vision is to Lead the Industry in Superior Customer Care.

Your comments are important to us and we would like to thank you for sharing them with the TripAdvisor community.

We are glad you enjoyed your stay & will be working diligently on improving those points that may not have exceeded your expectations during this visit.

We look forward to having the chance of welcoming you on the near future at The Best Western Plus Hotel Europa Montreal.

Best regards

Thierry Roy
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2014

Rooms were very modern and nicely updated. The shower was heavenly!

Located just a half block off of St. Catherine's it was easy to walk to anything you wanted and the price was great too!

Add in 20mins of free long distance calling and free local calls and I was very impressed with this hotel.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank bartelby1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thierry R, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 6 September 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal where our vision is to Lead the Industry in Superior Customer Care.

Your comments are important to us and we would like to thank you for sharing them with the TripAdvisor community.

We look forward to having the pleasure of welcoming you in the near future at The Best Western Plus Hotel Europa Montreal.

Sincerely,

Thierry Roy
Director of operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2014

I was a little nervous about staying here after reading some of the reviews but it was still the best location (near ste Catherine and Via Rail) for the lowest $. We were not disappointed at all. Rooms were clean and spacious (perhaps there are some smaller). No noise except the fire station near by. I don't think any rooms have a great view. Superb location. Family vacation: my sister and I and her two girls (12 and 17).

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marianne1667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 28 August 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal were our vision is to Lead the Industry in Superior Customer Care.

Your comments are important to us and thank you for sharing them with our TripAdvisor community.

Your comments will be shared with the entire team, as reinforcement to continue their efforts to make the Best Western Plus Hotel Europa Montreal a leader in superior customer care.

We look forward in welcoming you on the near future at The Best Western Plus Hotel Europa Montreal.

Sincerely,

Francisco Gonzalez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leighton Buzzard, United Kingdom
Level 6 Contributor
182 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 27 August 2014

After getting very lost on our way from Ottawa to Montreal we arrived safely at this hotel - the parking was across the road and I thought it reasonable - the parking attendant made me laugh which after our journey was amazing! The Hotel was large and busy and fine. The room was fine, the attached restaurant was good value and the attached breakfast franchise produced good food at sensible prices. As the name suggests it was downtown and therefore very easy for us to find the other attractions and the subway etc. If you are visiting Montreal as a tourist and want something central, reasonable priced and secure then this is the place for you!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 28 August 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal were our vision is to Lead the Industry in Superior Customer Care.

We are pleased to receive praise and acknowledgement of such positive nature.

Your comments will be shared with the entire team, as reinforcement to continue their efforts to make the Best Western Plus Hotel Europa Montreal a leader in superior customer care.

We look forward in welcoming you on the near future at The Best Western Plus Hotel Europa Montreal.

Sincerely,

Francisco Gonzalez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brunswick
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 August 2014 via mobile

Stayed for a week and very satisfied. Staff was awesome and friendly and the cleaning ladies were wonderful and sweet. Great restaurants right in the hotel. Lots of stores at walking distance. Will definately return.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nikki4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 27 August 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal were our vision is to Lead the Industry in Superior Customer Care.

We are pleased to receive praise and acknowledgement of such positive nature. It is truly rewarding when a guest recognizes our associates effort’s and take the time to say thank you.


Your comments will be shared with the entire team, as reinforcement to continue their efforts to make the Best Western Plus Hotel Europa Montreal a leader in superior customer care.

We look forward in welcoming you on the near future at The Best Western Plus Hotel Europa Montreal.

Sincerely,

Francisco Gonzalez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quispamsis, Canada
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2014

I visited Montreal for the first time and stayed at this Best Western because of their location (we wanted to be near the Bell Centre) and the price was unbeatable! Not only was the hotel close to the Bell Centre, but it's also close to all the shopping, restaurants and nightlife! I couldn't have asked for a better location. The lobby was very welcoming, and the self parking was a breeze. I also liked how there was a Cora's right on-site. The rest of the hotel, however, wasn't so nice. The hallways are narrow and outdated, and our room felt like a closet. The bathroom was also very small, but we payed for a standard room so I didn't expect anything too fancy. All in all, we didn't run into any issues during our stay here, and the front desk lady even remembered talking to me on the phone when I booked the room, which was a month ahead of time!

  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Danieal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, 24 August 2014
Dear guest,

Thank you for taking the time to give us your feedback regarding your stay at The Best Western Plus Hotel Europa Montreal were our vision is to Lead the Industry in Superior Customer Care.

It’s thru feedback like yours that we are able to improve, I’m happy to inform to you that we are in the final stages of renovating all the property.

We look forward in welcoming you on the near future at The Best Western Plus Hotel Europa Montreal.

Sincerely,
Francisco Gonzalez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Montreal Downtown-Hotel Europa

Property: Best Western Plus Montreal Downtown-Hotel Europa
Address: 1240 Drummond St, Montreal, Quebec H3G 1V7, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #60 of 164 Hotels in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Montreal Downtown-Hotel Europa 3*
Number of rooms: 196
Reservation Options:
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Also Known As:
Best Western Hotel Montreal
Best Western Montreal
Montreal Best Western

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