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“Not a 4*, more like a nice 3*”
Review of Chateau Versailles

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Chateau Versailles
Ranked #65 of 165 Hotels in Montreal
London, United Kingdom
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not a 4*, more like a nice 3*”
Reviewed 14 May 2013

Montreal was the last stop on our honeymoon in Canada and during the trip we had stayed at a number of different and diverse hotels/B and B's - unfortunately Chateau Versailles was the only one that disappointed. We had just stayed a 4* in Quebec City which we loved and were looking forward to the Chateau Versailles for a similar high standard but unfortunately it fell short.

I will start with the positive points - friendly, warm and helpful staff (the service was excellent), free wifi and good location near Quartier Latine and Guy Concordia metro stop. The lobby and communal areas were well decorated. The hotel in its entirety was very clean and the continental breakfast was good.

The negatives, the room looked really dated - bright terracotta walls, brown carpet etc. Best summed up I think by my husbands comment after our first night there that it was like staying at your Grandparents. The Bathroom was large and clean but the shower head itself was temperamental as was the water temperature. We used the gym which was small but that was understandable given that it was a boutique hotel but it was in need of some serious maintenance. Especially the weights machine which was dangerously wobbly. To be fair to the staff at the front desk when we mentioned this to them they seemed well aware of the urgent need to fix this.

We booked through Living Social so we were happy with what we paid, not sure I would have been happy paying any more. Our main critique is that the rooms made it feel more like a decent 3* hotel and not a 4* hotel.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasmine2404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandieLeMeridien, Guest Relations Manager at Chateau Versailles, responded to this review, 21 May 2013
Hi thank you for your recent comments about your stay. We truly do appreciate all our guests feedback. I am happy to hear that our associates were able to accommodate you during your stay. I am sorry to see that you found our hotel not up too par. We do take great pride in being a historic hotel. I will advise or housekeeping and maintenance departments of the problems that you did encounter. Again I would like to thank you for your comments regarding your stay in order to help us improve! I do hope you will return to our great city and give our hotel another try.
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Amsterdam, Noord-Holland, Netherlands
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2013

Last day at the Chateau Versailles. I stayed here for a week and I am going home to Amsterdam, Holland tomorrow. I was welcomed here as Royalty and nothing was to much. Everyone from the staff was helpful and friendly at all times. The breakfast in the morning was included and it was excellent . Good coffee,fresh croissants,fresh fruit and much much more!!!! The room was super clean and spacious. They serve the in the afternoon and cookies free of charge. I want to say a special thanks to HUGO and YVONNE that went out of there way to help me finding my way around Montreal !!!! When you want to be on a good downtown location I would certainly recommend this hotel...
Thank you staff of the Chateau,Thank you Montreal for making this a unforgettable trip ....xxx

Room Tip: Try to get a room not located on the street side because of the traffic
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  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandieLeMeridien, Guest Relations Manager at Chateau Versailles, responded to this review, 21 May 2013
Hi, thank you for you wonderful words towards our hotel and associates! I will be sure to pass along the kind words to them! I am so pleased to see that you enjoyed your time with us! I am also happy to see we were able to make your trip an unforgettable one! We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 April 2013

Purpose of visit:
2 Nights

Room Type/Name:
Standard #329

Specific Comments about stay:
Double bed - very small, advertised as Queen. Pillows barley useable, Shower head useless, water unpredictable - takes a long time for adjustments to come through. Hotel styled in a boutique french style.

Amenities of the room:
Bathroom - Coffee, tea etc in bathroom above toilet - not hygienic. Have to pay for coffee etc I think (we didnt use them). Room pretty small, small cupboard. They could use some sense and make storage solutions. Maintenance on room could be better - as per pictures.

Amenities of the hotel:
Sauna - Didnt use. Breakfast in good sized dining room. Breakfast was typical French and good. Free Wifi for all devices.

Service Provided:
Helpful service.

Things I wish I'd known before visiting:
No lift, many stairs.

Location Details:
Pretty central, not in the heart of the CBD but walking distance. About 10-15mins to centre.

Overall experience:
Nice hotel with nice staff. Hotel could do with some modernising and replacing of pillows, shower heads etc etc

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tahlianagy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandieLeMeridien, General Manager at Chateau Versailles, responded to this review, 23 April 2013
Thank you for your recent comments on the Chateau Versailles. I am sorry to hear that you were disappointed with having No lifts! and also your expectation of the bedroom. The unique quality of the Chateau Versailles, is that no room is the same size. Unfortunately you did receive a smaller room. The Keurig coffee that is supplied to you upon arrival is complimentary only should you wish it to be refilled there is a charge. Our bellman are usually at the door to meet you, but they do double as the valet service, so it was possible no one was there to greet you. I do appreciate that you came all the way to Montreal and chose to stay with us. I do hope you will consider us again in the future.

Best Regards
S.Moran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, CA
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 April 2013

My wife and I stayed there for a few nights. This was originally 2 small castle style houses and were bridged to form a house. We loved the place. This place has some great energy, the staff was extremely warm and accomodated all our requests including giving us hot water at 2 am at the reception :))

The breakfast is great. If you park here, it may cost $27, but if you park near the Montreal College parking lot, it will be a lot lesser and cost only $11 for 12hrs and $16 for 24hrs. It is a short walk from the hotel.

Room Tip: Go to the third floor and take the ones facing the street. On the third floor, the noise is less, an...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Naveen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
113 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 April 2013 via mobile

Hotel has been a residence lacks the usual things. No lift which is a pain when you are on the 4th floor. B/fast very average and staff there more interest in talking than refill what had ran out. All other staff were very helpful. I personally think this should be a visiting place not an hotel...

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingstown, St. Vincent
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 April 2013

My significant other and I spent a couple days at this historic hotel. First impressions were great. We were a bit late in checking in but our key passes were already processed so time at reception was brief. The room was very clean and the bed so comfy that you want to stay in it all day. The complimentary continental breakfast was very good; tasty croissants, great coffee and delicious apple turnovers among other treats were satisfying. If you are not bothered by the noises of vehicles on the major roads and concerned mainly about rest and relaxation, this hotel is a good economically priced retreat for business or pleasure. Close to shops, malls, stores and a few restaurants, this is highly recommended.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vincy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 April 2013

A friend and I stayed here a few nights. They made us feel so comfortable, offering great friendly staff, including the valet service. My friend left her vest behind and called a few days after we got home from our trip, they mailed her vest to her. I was expecting the staff to be snotty and stuck up as it is a very nice hotel and honestly some French people are stuck up to English speaking people but the staff here was really genuinely friendly & nice

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Staciechiquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau Versailles

Property: Chateau Versailles
Address: 1659 Sherbrooke Street West, Montreal, Quebec H3H 1E3, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #65 of 165 Hotels in Montreal
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Chateau Versailles 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Chateau Versailles Hotel Montreal
Chateau Versailles Montreal

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