I stayed two nights in this hotel. When I arrived I got the small room without the minibar that was specified in the description. I asked for the room change and the employee called Janyck (who was even not aware that the full minibar fridge is missing in the room) told me that he will come back to me as soon as possible because he has a lot of work to do. Something that already shows his level of professionalism. Of course, I had to call back and hopefully there was a nice lady to reply. I got the new room with a minibar but with the blocked window. According to Mr. Janyck some windows could be opened, some not since they can be easily broken. So they decide to simply block opening the window. The "4 stars" hotel. The worst experience is the credit card charge. Immediately upon my arrival I gave a notice about the cash payment preference. The same employee, Mr. Janyck, told me that there is no problem, and that my credit card is needed just for a guarantee. This is option that I have chosen by booking through booking.com The night before leaving I wanted to do the check out since I had a train at 6am and Mr. Janyck told me that the check out is very fast and that I can easily do it in the morning. Once more I clearly state that I do not want that my credit card is charged, that I would like to pay in cash. Again, the employee Janyck answer me that there is no problem. In the morning my credit card was already fully charged. Of course Mr. Janyck was not there.
Concerning the hotel: The rooms are small, the bed is quite small, mini bar is poor, the window cannot be opened. Most of the rooms look at the street and in the night and morning there is quite a lot of noise. The hotel has neither restaurant nor lobby with a bar.
The employees are not business oriented and not professional. Although they are smiling all the time.
Overall, the hotel doesn't deserve 4 stars at all. In most of European countries it would be rated with 2 stars.
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- Also Known As:
- Chateau Versailles Hotel Montreal
- Chateau Versailles Montreal