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“Excellent training hotel”
Review of Hotel de l'ITHQ

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Hotel de l'ITHQ
Ranked #20 of 165 Hotels in Montreal
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 February 2014

You get high quality service here as the staff are in training for high end hotel and restaurant careers. The rooms are ecologically friendly, with local goat milk bathroom products, sustainable materials used for the bed linen. The rooms had balconies, and mine faced a park (although too cold to sit outside). All the rooms are on the upper floors, and the others house the training sites. There are two restaurants. I only had lunch in the ground floor restaurant. A great selection, including eggs benedict (the students eat very well!). They also sell some local and quite interesting food products. I bought a jar of ground cherry jam for a neighbor. Excellent value.

  • Stayed: January 2014, travelled on business
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Thank CaTravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 - 170 of 487 reviews

Reviewed 3 January 2014

This was a nice hotel in a convenient location. Great view of the city and across from a park. Walking distance to downtown and old port area. Handy to a metro station and regional bus station. Breakfast was reasonable and the staff were friendly and helpful. We had two stays during the month and the staff obligingly held our luggage for ten days in between. Our only issue was that the Internet was too slow and the extra taxes makes the price not as good value as we first thought.

  • Stayed: December 2013
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1  Thank SheridanRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

Pro: price, bed (the bed was amazing!!!), cleanliness, free breakfast, friendly workers.
Con: no microwave, I thought breakfast would be excellent but it was ok, not close enough to walk to old downtown when cold out.
Overall, great hotel especially for the price and quality.

  • Stayed: December 2013, travelled as a couple
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Thank caitlin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

We stayed in October. The location was fine, the price was OK, but as a culinary teaching center and environmentally friendly hotel, we expected better. We asked for a high room with a balcony facing the mountain, which we didn't get. The weekday breakfasts and service were very good, but the weekend was a different story, which may account for varying reviews from other people. On the weekend the breakfast was so bad that we checked out early rather than pay for two more (that Monday was a holiday) soggy disappointing meals, cold coffee, few choices. The bed was much too soft and our backs ached after two days. The internet was painfully slow -- but we had been warned by other reviewers. We had a little balcony which would have been nice except for the guy smoking a cigar on his balcony--no smoking in the rooms, but I guess it's not the hotel's fault that cigar-guy booked with them. The location was fine, and the room was clean enough and OK but not super modern as we had hoped.

The concierge service was done by a young woman who hadn't quite gotten the hang of serving customers, spent an inordinate amount of time looking for a map for us, then too much time circling things for us to see that we had no interest in. When we asked specific questions, she didn't know the answer. We had asked the front desk for directions and they told us to ask the concierge on the other side of the hotel. When we asked the front desk for an extra cup in our room (there was only one), we didn't get it and finally got one from a maid. The maids were great and apparently were used to jobs in the service sector, kept the rooms clean, and were very helpful.

In sum, we were warned about the internet, about not getting a renovated room and about the slow internet and soft beds and about the bad breakfasts. We should have known better, but many people apparently did not have our expectations, or had better experiences with the student staff. Lucky them. Unlucky us.

Room Tip: Don't have high expectations. It is a nice hotel, but just not great. And don't sign up fo...
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  • Stayed: October 2013, travelled as a couple
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1  Thank zjemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer T, Manager at Hotel de l'ITHQ, responded to this reviewResponded 6 January 2014

Dear zjemi,

First of all, thank you for thanking the time to write a review. As a school, it is reviews like yours that help us improve our service and allow our students to learn more and improve themselves.

We will make sure that all of your comments will be transmitted to the department managers that are concerned. We also want to apologise that your stay wasn't up to your expectations.

As for the wifi Internet, we are aware of the problem. A brand new wifi system will be installed very soon.

Thank you again for your helpful review.

Jennifer Tousignant
Room division manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Booked after Christmas & took advantage of their holiday specials for room pricing. Room was on 7th floor; awesome view from balcony. Clean, modern rooms - nicely styled and quality furniture.

Breakfast nice choice of hot & cold; coffee could be better. Breakfast was included in the room price, so couldn't really ask for more. Room had double bed & sofa bed. Both were very comfortable to sleep on. The lobby was clean & beautiful. Parking is very convenient - can come and go as often as you want with their parking pass ($20/day very reasonable). Parking is located underground another plus. Small problem with machine when leaving one day, but staff came & fixed it very quickly. Location of hotel is fantastic - walked St. Denis street for great shopping & restaurants also walking distance to two movie theaters as well as many other things to do & see. WIFI was also included, but this room was out of range to pick up the signal, this was mentioned to hotel staff who quickly apologized and stated that they are making improvements to this in January 2014. Any staff that we dealt with were very helpful and very friendly.

  • Stayed: December 2013, travelled with family
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1  Thank storm1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013

We were very comfortable here. Our room on the 7th floor had a sweeping view of the city and a little balcony which must be great in good weather. At the time, it was covered in snow. Bed was very comfortable, heating system not too noisy and could be controlled. Everything spotless.

The weather was terrible but we found everything we needed within a short walk from the hotel: metro stop, buses, drugstore, small restaurants, small grocers; tattoo and massage if that's your thing. The neighborhood is quite pleasant and there is a pretty park across from the hotel. It's out of the tourist circuit which for us was a plus.

The staff were well-trained, as they should be, this being a training hotel, and always had a smile. Breakfast offered a reasonable variety of hot and cold options but all rather ordinary, without panache. (No, I didn't mean pancakes, which they actually did have.) Coffee needs improving.

Parking was easy in their underground facility and not very expensive, $20 CAD. One drawback for us, there is no fitness center.

We had to cut our visit short owing to illness and the staff member was very obliging in refunding the remaining time. How rare is that? We would happily return sometime.

  • Stayed: December 2013, travelled as a couple
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1  Thank Rasha36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

I've stayed at this hotel 3-4 times now, this means a lot since I'm in no way loyal when it comes to hotels. I keep being impressed by the work the students do. The room was large and clean, as expected, this time I had a balcony facing north with a view of rue St-Denis. Lots a space to store your stuff.

The location is originally what drew us there, it's central, there is an indoor parking and easy access to the metro and bus, but you can walk pretty much to everywhere.

Th restaurant is something in itself. I can recommend the dinner, which offers value for money. Breakfast is served in the restaurant, depending on when I've stayed there it was either a buffet or à la carte. There is a concierge service, I haven't used it as I know the city quite well, but I've talked with them and they seemed knowledgeable and friendly.

Despite the size of the building, the hotel only occupies two floors (the rest is a hotel and tourism school) and it tends to fill up pretty quickly. Reservations are therefore essential. Will definitely be back next time I'm in Montreal...provided there's room!

  • Stayed: August 2013, travelled solo
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Thank Andreanne75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de l'ITHQ

Address: 3535, St-Denis Street, Montreal, Quebec H2X 3P1, Canada (Formerly Hôtel de l'Institut)
Region: Canada > Quebec > Montreal > Le Plateau Mont-Royal
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites
Hotel Style:
#2 Green Hotel in Montreal
#15 Luxury Hotel in Montreal
#18 Romantic Hotel in Montreal
#23 Business Hotel in Montreal
#30 Family Hotel in Montreal
Price Range: £109 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel de l'ITHQ 4*
Number of rooms: 42
Official Description (provided by the hotel):
The Hotel de l'Institut is located in the heart of Montreal, a stone's throw from the Quartier des Spectacles, between Quartier Latin and Plateau Mont-Royal. Proud of its four stars, this teaching hotel features 42 rooms (including two suites) and offers unparalleled accommodations with service and comfort worthy of the world's finest hotels. The Hotel de l'Institut offers the necessary facilities and a wide range of services for organizing meetings and events in one of its 9 rental spaces that can host up to 150 people. The Hotel de l'Institut is located in the same building as the Institut de tourisme et d'hotellerie du Quebec (ITHQ), the reference in Canada for specialized training in tourism, hospitality and food service. ... more   less 
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Also Known As:
Hotel De l Institut

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