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“Stay at Sheraton, Montreal”

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Sheraton Le Centre Montreal Hotel
Ranked #44 of 165 Hotels in Montreal
Certificate of Excellence
Reviewed 2 September 2014

I stayed in Sheraton for 2 nights in July. The hotel is centrally located in downtown Montreal with most landmarks either at a walking distance or 3-4 kms radius. The rooms are good sized with 2 queen beds and a large bathroom. Has facilities like gym, pool, sauna etc. The parking is $25/night(self parking).

Room Tip: free wifi if you are sheraton member. Usually you can sign up at the front desk
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank sw12342014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded 9 September 2014

Thank you for staying with us and we do hope that you will stay with us again in the near future!

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832 - 838 of 2,443 reviews

Reviewed 2 September 2014

This was selected for a combination business-family trip. My regular hotel (sniffle) was not available due to some big event in town. The hotel has easy access for the subway/streetcar and is close to old town. Overall, I found it catered too much to H U G E Busloads of tourists and events-which resulted in 5 minute waits (real) for the lift and the lobby area often being so full, one could not even walk... at all. Had to go out the front and walk around side of building to get where I needed to go alongside the garage as the other exit was just plain blocked. Further, events (business) at the hotel seemed to spend much of their time taking breaks in the lobby areas as well.
The hotel also seemed to allow rowdy guests or at least did not reign in folks which resulted in our children being woken up regularly until around midnight. I am an SPG member, Gold at present, normally platinum and this is in my opinion, one of those last resort places. It is not BAD but no where near a place I would return to unless I had to-have stayed here twice in past 5 years, both times were a must and my other hotel(s) in town were booked full.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank anton_new_england
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded 9 September 2014

It is regrettable that your stay with us was not a pleasant one and we do appreciate your feedback as through both positive and negative comments, we are able to seek knowledge and growth to better service our business and leisure travelers.

Thank you for taking the time to post your review.

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Reviewed 2 September 2014

I'll just do a pros and cons.

Pro

- free wifi and water if you are a SPG member
- decent sized rooms
- somewhat cleanish
- location near some metros
- gym is much larger than most hotel gyms, with fairly new equipment

Cons

- little things in the rooms that housekeeping did not clean (mildew in shower, spider webs hanging from the ceiling)
- very noisy at night, can hear people in hall way at 4am until morning
- water noises from other rooms shower/bathrooms quite loud
- AC very loud, and smells a bit
- bed frame is quite squeaky
- washrooms lacks dimming features.

Parking Tip: the ville marie is a 5 min walk away, and on weekends and holidays, it is only 7 dollars a day to park.

Room Tip: ask for a room that does not face the office building...
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Stayed: September 2014, travelled as a couple
1  Thank RichieBearington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded 9 September 2014

Thank you for your review and we appreciated the pros and cons. We offer our apologies for the fact that your guestroom was not in order upon check in and this will be addressed with our housekeeping team. For future reference please don't hesitate to let us know as we would have definitely been more than happy to offer you a different guestroom.

We are happy to know that you enjoyed your overall stay and hope to welcome you back in the future.

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Reviewed 1 September 2014

Stayed many times at Sheraton Le Centre Montreal. Service, room and amenities were good. However, I was outraged when I was asked to pay $15 to store 5 pieces of luggage for a couple of hours upon checkout. I spoke to the front desk manager, which admitted this was not the industry standard and which waived the fee (thank you, I will return to your hotel because of this manager's good judgement). I encourage this hotel to stop this non-sense practice, which discourages outgoing guests from checking out of their room early, preventing housekeeping from cleaning the rooms sooner so that incoming guests can check in at a respectable time. I look forward to the hotels response, when, and only when, they remove this ridiculous fee (cash-grab).

  • Stayed: September 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2014

We stayed at the Sheraton this past June. We have been loyal customers for a long time. We love the location, the hotel, the rooms & especially the staff. We are always treated like we are special from the moment we enter the lobby. The Doormen, the check-in staff (Frederick) & the bellmen. Your concierge answers all our questions & they gladly make reservations for us. Your rooms are very clean & well decorated. We love going to the Club Lounge 1st thing in the morning - Sam is always so accommodating. Also, a special thank you to Alexandra who made our 42nd anniversary special & it by far exceeded our expectations. We can't say ,enough about the Sheraton, especially the staff!!!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Warren655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded 2 September 2014

Your review makes us so very proud of what we wish to accomplish on a daily basis and that is to have a each and every one of our guests feels like Le Centre Sheraton Montreal is their home away from home!

Thank you very much for taking the time to post your review and we truly look forward to welcoming you back many times in the future!

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Reviewed 1 September 2014

It's a good hotel if you want to explore the city. The bus 747 from the airport stops directly infront of the hotel. Bixi bike station is directly next to the hotel. The pool and the gym are very nice although we've not used it. Rooms are rather old fashioned and a bit smelly. We had a room with 2 queensize beds and we are normally using just 1 bed. They've been a bit small (would assume only 1.2m instead of 1.4). Check-in was well organized. I loved the quick check-out. Just leave a message in case the bill is alright (you'll find it infront of the door on the day of departure), leave the keys inside the room and just leave.

The wifi is not included and with 14.75 CAD per day expansive. But they offered to join their SPG club (for free) and so it was for free as well. We had a room on the 21st floor, so we had a nice view. I would go there again as the price is alright, but it's nothing special.

Stayed: August 2014, travelled as a couple
Thank Silke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded 2 September 2014

Thank you for your review.

You do us a great service by taking the time out of your busy schedule to offer your feedback, it is through concerned guest such as yourself that we gain insight into areas of our business that require attention, area that may have otherwise gone unnoticed.

We sincerely hope that we will have another opportunity to be of service to you!

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Reviewed 31 August 2014

Stayed in a club room at the Sheraton. Check in efficient. Club was average but club service quite good. Food was average. Baggage check felt like I was an inconvenience even though it is a paid service. Location is fantastic to access all parts of Montreal but you can do better until they renovate this dated hotel.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank annievee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded 1 September 2014

We appreciate you taking the time to post your review and we were pleased to read that you enjoyed your overall stay with us. We do hope to have the pleasure of welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Le Centre Montreal Hotel

Address: 1201 Boulevard Rene-Levesque West, Montreal, Quebec H3B 2L7, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Montreal
#26 Luxury Hotel in Montreal
#38 Business Hotel in Montreal
#41 Family Hotel in Montreal
#48 Romantic Hotel in Montreal
Price Range: £125 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Le Centre Montreal Hotel 4*
Number of rooms: 825
Official Description (provided by the hotel):
Le Centre Sheraton Montreal Hotel is by St. Catherine Street, the Bell Centre, Montreal business district, and shopping at Ogilvy. Our 51,000 sq ft of meeting space can accommodate 2,000 event guests. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Montreal
Montreal Sheraton

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