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“Not exactly a non smoking room.”
Review of Le Nouvel Hotel

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Le Nouvel Hotel
Ranked #65 of 165 Hotels in Montreal
Reviewed 15 October 2012

The hotel is basically fine...good location for downtown Montreal; friendly staff, clean,nice towels.
Our non smoking room unfortunately stunk of cigarettes and the coffee they supply for in the room is terrible.

Room Tip: Room 951 smells of cigarette smoke even though it's non smoking.
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  • Stayed: October 2012, travelled as a couple
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Thank playateez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 23 October 2012

Dear Guest,
thank you for taking the time to express your comments, and please accept my sincere apologies for the cigarette smell in room, we do our best to prevent this type of odeur, we are definitely a non smoking hotel , but unfortunately a number of ocasions and beyond of control
some clients allows themself smoking despite the non smoking signs in room.but regardless I have adressed the issue to our ex. housekeeper and reenforce of policies of non smoking>
Once again thank you and I am looking forward to the privilege of welcoming you again at the Nouvel Hotel & Spa MOntreal
Benjamin Magazzinich
General Manager

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487 - 493 of 928 reviews

Reviewed 9 October 2012 via mobile

We had great time @ your hotel & staff was great & clean & wonderful!! Loved our time in Monteral.. Nice time in Canada your all the best love all the extras in our room. & visiting your great place. Was more then we expected

  • Stayed: October 2012
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Thank CubbiesCouple2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 10 October 2012

Dear Guest,
on Behalf of the entire staff, thank you for taking the time to share your experience with us : We will continue working hard to exeed your expectations
once again thank you for your kind words and we look forward to your next visit
Benjamin Magazzinich\
General Manager
Le Nouvel Hotel & SPA Montreal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2012

Very nice hotel and lovely big rooms but pillows much too soft, small but adequate bathroom. Staff friendly and helpful and hotel in good location for shops and eating plus metro's which are so easy to use in this small city are close by. Good selection at breakfast.

  • Stayed: September 2012, travelled solo
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Thank Avril25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 10 October 2012

Dear Guest,
Glad to know it was a lovely surprise, it is always wonderfull to get great comments such as yours and thank you for taking the time to share your experience at Le Nouvel Hotel & SPA Montreal.
the staff and I are already looking forward welcoming you again.
wishing you the best
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & Spa Montreal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2012

We have stayed in Le Nouvel Hotel in September for the week-end my husband and the kids we have reserved two queen beds, although the furnitures were outdated and need to be changed,but the room is big enough for the four of us and it is very clean the bathroom is sparkling white. The location is so awesome, we didn't need to take a taxi to go around. The staffs at the reception are all helpful. We definitely stay again in this hotel and surely recommend to all my friends.

Stayed: September 2012, travelled with family
Thank Cristina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 10 October 2012

Dear Guest,
on behalf of the entire staff, thank you for taking the time to share your experience
with us.
we hope to have the honor of serving you again in a very near futur
wishing you and your family the best
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & SPA Montreal

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Reviewed 2 October 2012

stayed in sept at le Nouvel Hotel , very nice place, service on arrival was great
and room large and confortable and must say very clean
I have no hesitation to recommend this hotel as it is located downtown montreal

Room Tip: king bed room located 8 floor
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  • Stayed: September 2012, travelled on business
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Thank j r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 10 October 2012

Dear Guest, My team and I would like to thank you for recommending Le Nouvel Hotel & SPa
and assuring you that we will do again better next time we are looking forward to the privilege of welcoming you again
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & SPA

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Reviewed 30 September 2012

My husband and I stayed here on 23rd September. We were given a room on the 6th floor. The room stank of cigarettes, stale carpets, dirty upholstery and the bed creaked loudly it was so old. The chair was falling apart and we didn't dare sit on it it was so old and stained. The air conditioning was very loud. It is a horrible hotel and I wouldn't recommend it to anyone

Stayed: September 2012, travelled as a couple
1  Thank Jeanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 3 October 2012

Dear Guest,
I would like to thank you for taking the time to express your comments, and please accept my sincere apologies for not meeting your expectations.I wish to assure you that your experience was not representative of the maner in which we make efforts to accommodate our guest>Our director of Housekeeping has been advised of the situation and we are taking proper measures to better understand waht happened: we are 100% non smoking hote and we also changed all our mattresses in february 2012, This comes as suirprise to hear such comments.
It would be a great advantage for us if we can communicate and get more details and knowing
your room number: Please contact me via email at : bmagazzinich@lenouvelhotel.com
I am lookking forward to the privilege of speaking with you in a near futur
Benjamin Magazzinich
Generak Manager
Le nouvel Hotel & spa

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Reviewed 27 September 2012

Le Nouvel Hotel in downtown Montreal offers an affordable stay in a nice hotel. I ate in the on-site restaurant and had a nice buffet breakfast. Parking was $15 overnight in a garage connected to the hotel. The check-in staff were very courteous and helpful. Room was very clean and had all the amenities I needed and more. I would definitely recommend this hotel.

  • Stayed: September 2012, travelled on business
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Thank Bruce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel, responded to this reviewResponded 3 October 2012

Dear Guest,
It is always rewarding as a General Manager to be told that he has the best front desk personels: Thank you for taking the time to share your experience at le Nouvel Hotel, your comments are great and I am sharing it with all my team
Looking forward to welcoming you again at le Nouvel Hotel
Benjamin Magazzinich
General Manager
Le nouvel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Nouvel Hotel

Address: 1740 Bld Rene Levesque West, Montreal, Quebec H3H 1R3, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Montreal
#39 Business Hotel in Montreal
Price Range: £71 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Nouvel Hotel 3*
Number of rooms: 177
Official Description (provided by the hotel):
To experience an entirely new level of hospitality excellence, choose the accommodations of our Three-Diamond hotel in Montreal. Le Nouvel Hotel and Spa is also the ideal choice for professional business meetings and elegant social affairs, whether you choose our own flexible banquet halls or the nearby Montreal Convention Center ... more   less 
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Also Known As:
Le Nouvel Hotel And Spa
Le Nouvel Hotel Montreal
Le Nouvel Montreal
Montreal Le Nouvel Hotel

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