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“Very disappointed”

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Le Nouvel Hotel & Spa
Ranked #66 of 164 Hotels in Montreal
US
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very disappointed”
Reviewed 8 August 2013

We just checked in after a 12hr drive today and 7 hrs yesterday, tired and dirty to be informed that if we want to shower tomorrow that we will need to get up at six or go to another building if we want to stay in bed later. The Internet service is sporadic at best. Normally do no like to complain but like to get what I paid for. I just booked the room this afternoon and the hotel was aware of the issue which is related to a scheduled construction.
The staff member who checked me in was apologetic but I will still have to be up by six....very very disappointed

Room Tip: Not sure what would have helped
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTravellerUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 13 August 2013
Dear Guest,
I understand your disappointment concerning the shortage of water,and we are truly
sorry for the inconveniencies.Even so if it was a situation beyond our control, as General Manager I am Taking full responsibility
In order to prove to you our goodwill I am inviting you to visit us again and I will offert you
also a 50 % off on the room rate
We hope to have the privilege of serving you again in a very near future
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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882 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Templepatrick
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 August 2013

Checked in this afternoon on a prebooked arrangement to be told thete would be no running water from 7am to 5pm tomorrow. If I hadn't been prebooked I would have gone elsewhere. The guy at reception said there is nothing they can do..'the city only told them today', another way of saying not my problem. A poor show - stay elsewhere.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdMcC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 13 August 2013
Dear Guest,
We are truly sorry for all the inconveniencies that you experienced.As you can understand a situation such as water shortage by the city is beyond our control> We can assure
you that everything was done by our Management to temporarley accomodate our guests.
And please be assured that it was not definately an other way of saying NOT MY PROBLEM.
We care and we give utmost importance to service and respect to our guest.
To redeem us I would like to give you a 50% off on your next trip to Montreal
Hoping that youwill give us the privilege of demonstrating that our hospitality is at his best
Benjamin Magazzinich
General Manager
Le NOuvel Hotel & Spa MOntreal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomfield Hills, Michigan
Level 6 Contributor
185 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 8 August 2013 via mobile

It is refreshing to see pride in the staff of this hotel. Everyone is very friendly and helpful. We had a large room with a queen size bed and a pullout couch. We were in room 801. It had a pretty view of a lovely church with lots of green space. There was a fridge and a microwave. There is a pretty patio and lovely lobby. We used express deals on Priceline. We really lucked out!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LEllen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 13 August 2013
Dear Guest
We are so glad we met your expectations, the quality of our guest agent is imperative to
our success as such your comments concerning their helphuness was very encouraging
on behalf of the service team thank you for being so kind with us and look forward
welcoming you again at Le Nouvel Hotel & Spa
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
1 review
Reviewed 6 August 2013

my wife and i stay at this hotel every year for the fantasia film festival. It's a great place, clean, the rooms are big and well kept. It's also got 24 hour desk service so there's always someone there if you should need help or assistance. We look forward to staying there every year for about 10 days. I would highly recommend Le Nouvel Hotel for a comfortable stay in Montreal.

Room Tip: Stay in the condo rooms at the back of the hotel. Some of them even have a washer/dryer, and a balco...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank b g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 13 August 2013
Dear Guest,
We have been the host of the Fantasia Festival,for many years and we are delighted to
hear from you : thank you for your great comments, we are glad we met your expectations
and I can not wait to share it with all my service team
We will continue our efforts to exceed again your expectation as it willl contribute to the succes
iof your next visit
Looking foward to next year and hope the have the privilege of meeting you
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guisborough, England, United Kingdom
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2013

Clean. Contemporary reception. Staff good. Breakfast was fine - quiet clean dining area. Waited a long time for coffee but everything else was self serve. All other meals in local restaurants. Wide range of choice with 1 mile.
Room clean and air conditioned. Coffee in room. Bathroom well maintained. Wifi included and works well.
Car parking fine. Additional cost.
Small outside pool - heated. Not pretty but functional.
Small exercise room. All machines worked but no towels.
Location was on the edge of city centre. Close to shopping & Bell centre. 200y from metro station. Estimate - 1/2 mile from business areas and a mile from old Montreal. I also jogged 6 miles up to, around and back from Mont Royal and 6 mile through residential area to the waterfront then along and back.
We also drove to the Olympic site, Lakeside near Beaconsfield and again to the car park at Mont Royal. Driving in Mont Royal is fine with sat nav.
Medium sized city hotel competitively price. Seemed pleasantly calm & quiet. Staff helpful. Clean but a little dated in some areas.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apb180868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 13 August 2013
Dear Guest
On behalf of the entire service team, thank you for taking the time to share
your experience with us.Your comments were very encouraging and rewarding
and will serve as an inspiration to our staff.
please do not hesitate to contact me should I be of any assitance to you
and we hope to see you again
Benjamin Magazzinich
General Manager
Le nouvel Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, Georgia
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 August 2013

We took our Grand daughter to Montreal for three days. This hotel is located in the Concordia University area two blocks from the Guy-Concordia Metro Station. The desk staff were outstanding - moving from French to English mid-sentence. Room was clean and well appointed. Will definitely stay here again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viajahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 13 August 2013
Dear Guest
It is always rewarding reading good comments , and thank you
for taking the time to shate it in our Trip Advisor page: We look
forward to the pleasure of welcoming soon again
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 24 July 2013

We stayed in this hotel for 3 nights. We paid 100 CAD per night, which not included breakfast, free WiFi, rooms needs to be updated. But a lot of cafe and restaurants where you can get breakfast cheaper than in hotel (6-10 CAD per person, compare 18 CAD in hotel). Location is not bad, quite, 15 min walk to downtown and Mount Royal Park, easy access to transportation. But let me tell you about staff. They are amazing, professional, very helpful. Special thanks to Barbara, Alex, Denis, Jennifer. Keep it up!!!!!!!!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeNouvelHotelTeam, General Manager at Le Nouvel Hotel & Spa, responded to this review, 29 July 2013
Dear Guest,
In behalf of the entire service team, thank you for taking the time to share
your experience in our trip advisor page.The Quality of our guest agents is imperative
to our success and your comment were very envouraging
We look forward to the pleasure of welcoming you in again in a near futur
wishing you well
Benjamin Magazzinich
General Manager
Le Nouvel Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Nouvel Hotel & Spa

Property: Le Nouvel Hotel & Spa
Address: 1740 Bld Rene Levesque West, Montreal, Quebec H3H 1R3, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Montreal
#39 Business Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Le Nouvel Hotel & Spa 3*
Number of rooms: 177
Official Description (provided by the hotel):
To experience an entirely new level of hospitality excellence, choose the accommodations of our Three-Diamond hotel in Montreal. Le Nouvel Hotel and Spa is also the ideal choice for professional business meetings and elegant social affairs, whether you choose our own flexible banquet halls or the nearby Montreal Convention Center ... more   less 
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Also Known As:
Le Nouvel Hotel And Spa
Le Nouvel Hotel Montreal
Le Nouvel Montreal
Montreal Le Nouvel Hotel

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