Enjoyed our stay at the Omni, but there were a few things I thought should have been better considering this hotel is rated a 4 star.
The service and customer care was excellent. My husband and I needed a taxi with a baby seat for our daughter and concierge worked hard to find me one, which, they did. I also needed a crib for my daughter which they did not hesitate to get me one and did not charge me for it. I did, however, wipe the crib down with a cloth and did find a lot of dirt and grime.
The location is amazing. Close enough to St.Catherines and Crescent but not right in there. It is just around the corner, maybe a 5 minute walk. The view of Mont Royal was beautiful from our room. I highly recommend requesting that side of the hotel.
The overall room I thought was ok. The decor to me seemed a bit dated. I was surprised because the hotel website claimed they renovated the rooms. The overal cleanliness I would give it a 2.5/5. I expected more, considering it was a rated a four star hotel, I expected the room to be very clean, in particular the bathroom. I was disappointed. The ceiling was starting to peel do to over moisture from the shower. I noticed there were hairs on the shower mat before I even took a shower. That disgusted me. I could tell that the bathroom hadn't been cleaned in quite some time because there were dried up water marks all over the counter and on the faucet knobs. The bathroom vent was clogged with dust balls. I noticed that the overall room was dusty. The night stands in particular were very dusty. For cleanliness they hotel should be rated a 3 star. I have stayed in a 4 star hotel before and it was much cleaner then the Omni.
The overall stay of the hotel was enjoyable. Everyone for the most part was very friendly and helpful and didn't hesitate when I needed assistance. My 1 year old daughter was with my husband and I and everyone took a liking to her and made her feel very comfortable.
If you can look beyond the cleanliness then this hotel was pretty good.
- Official Description (provided by the hotel):
- A timeless emblem of the Montreal tourist landscape, the Hotel Omni Mont-Royal strives to give guests an unforgettable experience infused with an authentic flair, a modern ethos, and a blend of warmth, comfort and elegance. The recently transformed 299 guest rooms and suites are true retreats of serenity and relaxation with a residential feel. Elegant and graceful, the decor serves as a comfortable backdrop for both work and leisure. Known for its unparalleled customer service, the Hotel Omni Mont-Royal is rated four-star by Hebergement Quebec and four-diamond by AAA/CAA. The Hotel offers a full service health club and an urban pool (seasonal Mid-May to Mid-October), sauna and whirl pool. Updated amenities at the hotel provide everything required for an enjoyable stay: Alice Bar, Le Petit Opus Cafe, and many versatile meeting rooms. The Wireless Network fully upgraded in May 2014 gives guests fast access while on the road. Hotel Omni Mont-Royal lets its guests immerse themselves in the urban vibe of Montreal and nestle into the "feels like home" comfort of its newly renovated guestrooms. ... more less
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- Also Known As:
- Omni Montreal
- Hotel Omni Mont Royal