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“Pleasant Stay at the Omni Hotel Mont Royal”

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Hotel Omni Mont-Royal
Ranked #24 of 165 Hotels in Montreal
Certificate of Excellence
Toronto, Ontario, Canada
Level 4 Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Pleasant Stay at the Omni Hotel Mont Royal”
Reviewed 1 September 2014

I have stayed at this hotel very frequently, for over 10 years now. I would say that the location is excellent, staff friendly, and the hotel newly renovated. Hotel rooms are clean, and some offer a fantastic view of Mt Royal, which is right in the middle of Montreal. The hotel has an outdoor pool and indoor jacuzzi. There is fitness equipment for those who wish to use it. My one issue is the cable television at this hotel, and the movie service available. The # of HD television channels is extremely limited, and the voice/picture synch was off on the movies, which are somewhat expensive. With the expensive renovations that the hotel had, I think that provisions should have been made to update the television cable and in-room movie situation. While the movies and television channels are available, the way to watch them appears to be somewhat outdated. In any event, I commend the Front Desk Manager, Steven, for his tireless efforts to make me happy, which is not always easy. While any issues are always addressed and "remedied" in some way, I think some focus should be on NOT having those issues to begin with.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank HonestInformant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 4 September 2014
Dear HonestInformant,

I appreciate your honest feedback regarding the tv and movie offerings. I understand your frustrations and can assure you that we are working to remedy your concerns. I am glad that Steven was able to work with you and I do appreciate that you also shared your positive feedback from your stay. Guest feedback is a valuable tool for us to recognize how we can improve and I am grateful that you took the time to share with us. I hope you will return again soon for a stay that meets all of your expectations.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (302)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Ottawa
Level 5 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 31 August 2014

From the moment you walk in the front door the staff is amazing. Bellman, Front desk, Room Service, and even the morning perk of having your coffee delivered to your door. No complaints about the Omni. Get a room on a higher floor for a great view of Mont Royal! Can't wait to visit again!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank annievee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 2 September 2014
Dear Annievee,

I'm delighted to read that your stay started off on the right foot and you had a positive experience throughout your visit. It is a great compliment to us that you plan to return and I look forward to welcoming you back.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 August 2014

This was a great hotel. Modern rooms, very clean, great staff, all the amenities, close to underground shopping, located between old Montreal and Mt Royal so a short taxi ride to both. Easy walk to the forum with many restaurants and bars close by. Visited Notre Dame Cathedral and so many other places, very relaxing.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank L2374BCPaulW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 2 September 2014
Dear L2374BCPaulW,

Thank you for reviewing the Hotel Omni Mont-Royal. I'm pleased to know that you had a relaxing stay and found the sites of Montreal to be so convenient. If you return to Montreal, I hope you will stay with us again.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 August 2014

This was our first hotel in Canada after a long flight from the UK, and the only flaw we had in three nights of staying there was that our room was not ready at the time we had requested per our arrival in Montreal. Whilst we were offered a complimentary drink to compensate, it would have been preferable to have a room for our children and us to unwind and freshen up in.

Other than that, the hotel was excellent. The rooms were comfortable, the service delightful - the concierge in particular was brilliant with his recommendations - and the breakfasts were first class. The location was good - it made easy for travelling to various city locations we had identified. We also enjoyed the gym and the swimming pool, and the complimentary apples were the icing on the cake!

We really liked this hotel, but if the management can sort out the issue surrounding first impressions for the customer on arrival, the Omni Montreal would come with a very high recommendation indeed.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank BR4clan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 2 September 2014
Dear BR4clan,

I regret to read that we couldn't immediately get you into your room upon your arrival but I am glad that the remainder of your stay went well. We do our best to honor any requests for an early check in and I will follow up with my team to make sure we are doing all that we can to meet these requests. Thank you for also sharing all of your compliments, especially of our concierge. If you return to Montreal, I hope you will consider staying with us again.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 August 2014

Nice hotel ,very well located closed to Peel avenue.
As we were with 2 children with the same room , they provided us a suite.
Concierge is very friendly and provided us a lot services .
Wifi is not free except at the lobby that's a bad point .
Close to the museum Mc Cord

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Franck M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 2 September 2014
Dear Franck M,

I appreciate your feedback and I'm glad your family enjoyed your time at our hotel. If you return, I would encourage you to sign up for our Select Guest program. Reservations booked at qualified rates do receive complimentary wifi in the guest rooms. Thank you again for reviewing us and I hope we can welcome you back again soon.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 August 2014

Our room was not ready at 3 nor at 4 - finally offered a different bed configuration. Great location - close to McGill where we were dropping our daughter and twenty minute walk (easy walk) to Old Montreal. Near St Catherine street.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank mckCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 2 September 2014
Dear mckCanada,

Thank you for sharing your feedback and please accept my apologies that your room was not ready at check in. I'd like to assure you and other guests that we are making changes to ensure that our guests will be able to get into their rooms at our stated check in time. Your feedback is appreciated for identifying areas of opportunity such as this and I hope we will have a future opportunity to welcome you back.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level 6 Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 August 2014

A lovely hotel in a quiet side of Montreal. Encountered some minor issues but was easily remedied. Hotel is close to restaurants and the nearest Metro station is just around the corner. The room looked rather dull but spacious. I was hoping for a room in the 20's but even on the 14th floor facing Mount Royal, the sky seems to meet the earth at dusk.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank dtravelingkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, General Manager at Hotel Omni Mont-Royal, responded to this review, 2 September 2014
Dear dtravelingkind,

Thank you for sharing your feedback on TripAdvisor. I'm glad you had a good stay and that any issues were immediately addressed. Please let us know if you return so we can ensure you are on a higher floor and can enjoy the amazing view.

Sincerely,

Dominique LaPointe
General Manager/Directrice générale
Hotel Omni Mont-Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Omni Mont-Royal

Property: Hotel Omni Mont-Royal
Address: 1050 Sherbrooke St. W., Montreal, Quebec H3A 2R6, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Montreal
#17 Luxury Hotel in Montreal
#19 Family Hotel in Montreal
#26 Romantic Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Omni Mont-Royal 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
A timeless emblem of the Montreal tourist landscape, the Hotel Omni Mont-Royal strives to give guests an unforgettable experience infused with an authentic flair, a modern ethos, and a blend of warmth, comfort and elegance. The recently transformed 299 guest rooms and suites are true retreats of serenity and relaxation with a residential feel. Elegant and graceful, the decor serves as a comfortable backdrop for both work and leisure. Known for its unparalleled customer service, the Hotel Omni Mont-Royal is rated four-star by Hebergement Quebec and four-diamond by AAA/CAA. The Hotel offers a full service health club and an urban pool (seasonal Mid-May to Mid-October), sauna and whirl pool. Updated amenities at the hotel provide everything required for an enjoyable stay: Alice Bar, Le Petit Opus Cafe, and many versatile meeting rooms. The Wireless Network fully upgraded in May 2014 gives guests fast access while on the road. Hotel Omni Mont-Royal lets its guests immerse themselves in the urban vibe of Montreal and nestle into the "feels like home" comfort of its newly renovated guestrooms. ... more   less 
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Also Known As:
Omni Montreal
Hotel Omni Mont Royal

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