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“Wonderful hotel and decent rooms”

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Hotel Omni Mont-Royal
Ranked #23 of 165 Hotels in Montreal
Certificate of Excellence
Toronto,ON
1 review
“Wonderful hotel and decent rooms”
Reviewed 21 August 2009

My wife and I booked this hotel through priceline and were extremely happy with the rate we received. We were prepared for sub-par service as priceline customers but were met with incredible service over the phone and at check-in. As per some of the other reviews the rooms can use some updating but were still large and sufficient. With regards to Wifi as long as you sign up ahead of time as a Select Guest Member (you will start at Silver level) you can use your select guest member number to get on to the free wifi regardless of floor you are on. We were not charged for using wifi at the end of our stay. Overall the hotel and staff were excellent and we will definitely be recommending this hotel to our friends!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SightSee21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review, 26 August 2009
We appreciate you recommending the Omni Mont-Royal and are happy to hear your postive feedback. We value our customers regardless of how they book us and are happy to see that reflected in your stay. Additionally, we appreciate your comments regarding our Select Guest program and encourage guests to sign up. The complimentary membership provides guests with additional perks and you can sign up anytime, even at check in!
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  • Rooms
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  • Value
  • Cleanliness
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Warwick, RI
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 August 2009

My daughter and I stayed at this property for 5 days. We got an amazing rate for the stay. I read the reviews in advance and expected the need for updates in the rooms. The service was fantastic. From the moment we arrived we were well taken care of. Bernard at the valet is simply adorable. A great asset! Our bags were removed from the car without asking and they just appeared next to us upon check in. We used the concierge several times and each time they were helpful. The location is fantastic. If you are into fitness they have great facilities with plenty of equipment and you can walk up the hill to Mount Royal and get a great workout on the stairs there! There is plenty of shopping near by. The Art Museum is right down the road (and free!). Easy metro to Old Montreal where we spent a great deal of time. Yes the rooms need to be updated. But it was not gross in any way ( and I have standards). The lobby and common space was great. I don't know if it was just a slow period, but it was also very quiet. Which was fantastic!

If you are a spa regular, I don't recommend the Amerispa. I was disappointed with their facilities and the girl who gave me my facial had obviously just eaten onions (eww) She also was the same person to do my pedicure. Not a good sign. She was adorable. But not good at her job.

Stay here while you can. Once they renovate the prices will go back up to 4 star rates.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WithanL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review, 21 August 2009
We are very appreciative of your review from your recent stay at the Omni Mont-Royal. It is a pleasure for us to hear that you and your daughter were so well taken care of buy our staff and we will be certain to share your praises of Bernard. He are lucky to have him! We are sorry to hear about your experience at Amerispa and will be sure to share your feedback with their management. Thank you again for your review and we hope you will stay with us again soon!
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Benfleet Essex
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 August 2009

Stayed here as part of my 23 day tour of New England and Canada. Everything about this hotel, apart from the cost of a bottle of water, was brilliant!
Super staff, breakfast and location. This was my first stay in an Omni hotel and i will certainly be using other hotels in this group.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigCSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review, 18 August 2009
We are happy that we were able to be part of your New England/Canada tour and that your stay with us went so well. We are appreciative of your review and can assure you that Omnis everywhere can be depended on for luxurious accommodations and excellent service. We will look forward to welcoming you back to the Omni Mont-Royal or any other Omni that you stay at during your future travels!
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New York City, New York
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 August 2009

My husband and I just spent a night here recently. It was a decent room, but nothing special. My husband and I have some nice memories of this hotel because we stayed here on our mini-honeymoon in 2004, and we got a free upgrade to a junior suite, which was lovely (the manager even sent complimentary chocolate-covered strawberries!).

This time, our room was pretty basic, fairly small, and had a lovely stain on the carpet (ew). The only bonus was that we stayed on a lower floor and were able to connect to the free lobby wifi. We parked our car in a nearby lot for 24 hrs for $16 (in/out parking is something like $24). The hotel itself is somewhat dated, but if you don’t mind that, it’s in a convenient location. Downtown is pretty dead, so you have to take a cab/metro/walk to get to anything.

I think we paid about $90 for one night on Priceline. I wouldn’t stay here again for that price, especially considering we got the Intercontinental for $10 less, which is a nicer hotel.

Oh – and this is a silly thing, but I love the smell of the hotel lotion (from the Swiss Institute). :)

Cons:
- Older furniture and rooms (not shabby but definitely looking a bit older)
- Stain in our carpet
Pros:
- Good location
- Free wifi (but guessing you need to stay on a lower floor to hook into lobby wifi)

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review, 18 August 2009
We appreciate your candid feedback from your recent stay and are sorry that this stay did not meet your expectations. Reviews such as yours allow us to examine areas that are in need of improvement and we plan to share your comments with our management team as a way to implement change. Again please accept our apologies for a less than perfect stay and we hope that you will return again for an experience that exceeds all of your expectations.
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Los Angeles, California
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2009

The Omni is really a wonderful place given the cost. Room and bathroom are large and comfortable and staff is friendly. It's also in a great location.

  • Stayed June 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LATraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Hotel Omni Mont-Royal, responded to this review, 31 July 2009
We are glad to hear that the Omni Mont-Royal provided you with a valuable experience. We hope you will return again soon.
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Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2009

I booked this hotel on hotwire, where it is listed as a four star hotel. Others have commented that the hotel has not been renovated, by all appearances, since the 1980s. The hotel is still a reasonably good value at the $125 cdn we wound up paying, as the location is good.
The problem is that this hotel, until it is renovated, cannot be seriously categorized as a 4 star hotel. It is far too worn out for that designation. It bothers me that the hotel management appears to concede as much in its replies to other reviews on this site, saying in effect 'thanks for being patient while we await renovations'. The more honest approach, on sites like hotwire and priceline, would be to downgrade their rating to 3.5 stars-- rather than exaggerating their quality, squeaking into the 4 star category, and thanking everyone for their patience at being slightly misled. If I booked this hotel thinking I would treat my partner to a luxurious weekend at an elegant hotel, I'd be disappointed on arrival. That said, it provides acceptable lodging at a good location at a reasonable price.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larriveewilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, manager at Hotel Omni Mont-Royal, responded to this review, 31 July 2009
Your candid feedback of our hotel is greatly appreciated. We are the first to admit how excited we are for our upcoming renovation. Although we have no control over our star ratings through 3rd party websites we do know that much of what they base them on has to do with the services provided by hotels. We do have all of the services and more of a 4 star property and hope that upon completion of our renovation the decor and ambiance will rival any 5 star. Thank you for all of your comments and we hope that you will return again in the future.
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Connecticut
Level 6 Contributor
153 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 22 July 2009

Charming, elegant - and a great value.
(Plus, you simply can't beat this location anywhere.)
The lobby is sophisticated and tasteful, but it's not a 'cold' hotel. The staff throughout our three-night stay (Saturday to Tuesday) was gracious, warm and helpful. Housekeeping was 5* ... far more unobtrustive than I've found at Sheratons, Hyatts or Marriotts. You wouldn't know the Omni had a housekeeping staff; no knocking on doors down the hallway, no rumbling carts, etc. But they're flawlessly efficient; the service on our room was outstanding.
The room itself as across from an icemaker and not far from the elevators - but we had no noise or interruption from there at all. The 12 floor view was fine, and I imagine the upper floors are outstanding.
The hotel could use a fourth elevator, but as problems go that one is very mild. Overall, the health club, pool, sauna and hot tub are 4* or even better. Just a lovely property.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DonInConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, manager at Hotel Omni Mont-Royal, responded to this review, 31 July 2009
Thank you for taking the time to share the details of your recent stay at the Omni Mont-Royal. Although we welcome feedback of all types it is always a pleasure for us to hear what sets us apart from our competition. We appreciate your review and hope to welcome you back soon.
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Additional Information about Hotel Omni Mont-Royal

Property: Hotel Omni Mont-Royal
Address: 1050 Sherbrooke St. W., Montreal, Quebec H3A 2R6, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Montreal
#17 Luxury Hotel in Montreal
#19 Family Hotel in Montreal
#26 Romantic Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Omni Mont-Royal 4.5*
Number of rooms: 299
Official Description (provided by the hotel):
A timeless emblem of the Montreal tourist landscape, the Hotel Omni Mont-Royal strives to give guests an unforgettable experience infused with an authentic flair, a modern ethos, and a blend of warmth, comfort and elegance. The recently transformed 299 guest rooms and suites are true retreats of serenity and relaxation with a residential feel. Elegant and graceful, the decor serves as a comfortable backdrop for both work and leisure. Known for its unparalleled customer service, the Hotel Omni Mont-Royal is rated four-star by Hebergement Quebec and four-diamond by AAA/CAA. The Hotel offers a full service health club and an urban pool (seasonal Mid-May to Mid-October), sauna and whirl pool. Updated amenities at the hotel provide everything required for an enjoyable stay: Alice Bar, Le Petit Opus Cafe, and many versatile meeting rooms. The Wireless Network fully upgraded in May 2014 gives guests fast access while on the road. Hotel Omni Mont-Royal lets its guests immerse themselves in the urban vibe of Montreal and nestle into the "feels like home" comfort of its newly renovated guestrooms. ... more   less 
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Also Known As:
Omni Montreal
Hotel Omni Mont Royal

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