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Hotel Chez Swann
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Reviews (500)
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All reviewsboutique hoteldouble showercroissantsinteresting decorglass walldowntown montrealpeel metro stationadjacent restaurantparking garagehardwood floorssmall hotelthird floorcontinental breakfastcrescent stlocation is fantasticstreet noiseone night stay
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238 - 243 of 502 reviews
Reviewed 17 July 2014

First the good: The location in Centreville is good for shopping & eating and walking distance to plenty of points of interest. We stayed in a Junior Suite. Although it was more junior than suite, it was was a decent sized room with a big comfortable bed, good linen, free wifi, great bathroom and stimulating furnishings and finishes. However it was also quite bare. No minbar. Only a couple of hangers in a small closet. Suitcase had to go on the floor. No iron or ironing board. No tea or coffee. No glasses to drink from.

Then the rest: Check-in. We arrived around noon, knowing that checkin time was a bit later. However we were simply told to leave our bags and come back. Not even a cursory offer to see if a room was already available.

We came back at 3 as instructed and it took half an hour before the helpful, but overworked and under-resourced guy on reception could a) check if a room was ready. b) deal with a ringing phone. c) find a key to get our luggage out of the storage room. Meanwhile a more senior colleague walked straight past us and the overworked front desk guy without eye contact and shut herself in the back office. Not cool. If 3:00 is check in time, why only have one person manning the front desk?

Negative impressions continued upon reaching our floor: housekeeping had left bags of laundry in the corridor and a mop propped against a wall. Housekeeping were also very loud in the morning, constantly letting a door slam close to our room. There was also noise for much of the night from an adjacent club so as good as the rooms look, they're not great for sleeping in.

I'll be back in Montreal later in the year. As much as I like hotels with character and edgy design, my experience at Chez Swann was lacking so I'll be looking for a room elsewhere.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
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1  Thank ByronMagik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renat K, General Manager at Hotel Chez Swann, responded to this reviewResponded 17 July 2014

Dear guest,

Thank you for your recent review of your stay. We would like to assure you of our close attention to your remarks and suggestions. There is always room for perfection and this is our ultimate goal. I dare to hope that your next stay at the Hotel Chez Swann will exceed your expectations.
Thanking you again, please accept our best regards.

Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

The Hotel Chez Swann wasn't as good this time as last, but it wasn't the hotel's fault. There was a roomful of guys down the hall from me smoking and drinking outside their room one night and that was a bit unpleasant. Otherwise this is still an very good property in a fantastic location. I've had a different shaped room each visit. This time it was a smaller suite with a large bay window and steps from the bathroom into the bedroom area. Be careful of this room if you're a senior or unsteady in the middle of the night when visiting the bathroom. There are tiny lights that illuminate the steps, but they're bright enough that you'll want to shut them off at night. Breakfast is included in the price, with food served in the fun restaurant Le Pois Penche downstairs. The weekday host is very friendly, and they still have the amazing fig and almond jam. I also appreciated the number of free bottles of water that housekeeping left in the room each day…a nice touch during the hot Montreal summer. On this visit I wanted to see an exhibit at the excellent Musee des beaux-arts de Montreal, and the hotel is a short walk away.

  • Stayed: June 2014, travelled solo
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Thank mikeymaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

This is the second time we have stayed at this hotel it is one of our favorite places to stay. The front desk gentleman was very helpful and provided excellent service. We are already planning our next stay,it is a great location and very romantic.
We have stayed at dozens of hotels in Montreal this one is number one!

  • Stayed: June 2014, travelled as a couple
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Thank Bouton71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

If you aren't interested in amenities, this hotel is really cool. Very swanky and the rooms are modern and fun. You cannot beat the location! One block from all the main streets and only a 30 minute walk to Old Monteal.

Room Tip: We stayed in room 303. They must unload the glass recycles in the ally right on the other side of the wall VERY early in the morning.....around 5 am!! We had to catch an early flight so it didn't matter but you may want to ask about this if you want a good nights sleep.
  • Stayed: June 2014, travelled as a couple
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1  Thank kimkaplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We stayed at the Swann in Montreal May 9th - 11th and we absolutely loved it. Loved the location for shopping. The rooms are very well kept and super clean! We had a Groupon deal so the price was unbeatable!! Lovely hotel!! The staff was very nice. Would certainly recommend it to my friends! ;)

  • Stayed: May 2014, travelled as a couple
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Thank Manon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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