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“Trendy and beautiful hotel in the heart of old Montreal”
Review of Hotel St Paul

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Hotel St Paul
Ranked #32 of 165 Hotels in Montreal
Certificate of Excellence
Ottawa
1 review
“Trendy and beautiful hotel in the heart of old Montreal”
Reviewed 10 June 2009

I stayed at the St. Paul this past winter for a couple of nights. Heading into a girls weekend in Montreal, we were attracted to the St. Paul for it's great location and excellent reputation.
Upon entering the lobby, I was stunned by the decor and and beautiful details like the modern fireplace and creative furniture pieces. The restaurant was also bustling with activity and was clearly the place to be for the well-dressed, good-looking clientele.
Our room was gorgeous - very clean and beautifully decorated. The canopies on the beds gave the room a very light and airy feel which was anchored by the dark, hardwood floors. The giant windows overlooking the city offered wonderful natural light and a magnificent view.
The bathroom, complete with embracing bathrobes and deep soaking tub, was perfect for a couple looking for a romantic getaway.
While the price was a little high, the quality and service make the St. Paul well worth it.
The staff were exceptionally accomodating and friendly. I would definitely like to stay there again soon. Magnifique!

  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMStephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Ottawa
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2009

My friends and I spent a weekend in Montreal and had the good fortune to stay at the Hotel St.Paul. The hotel itself is incredibly beautiful and well styled. Our rooms were gorgeous with an amazing view and the bathrooms are to die for. Everything was clean and well kept. More importantly the staff were incredibly helpful, they gave us advice on where to eat, what to see, and where to go for nightlife. They answered all of our many questions and we ended up having a great time, no doubt due to their kind advice. We had dinner and drinks at the restaurant and we still talk about how delicious it was. I would absolutely recommend the Hotel St.Paul to anyone visiting Montreal, I know that we cannot wait to go back. Félicitation!

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HuetM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2009

Hotel St. Paul is truly a gem of a hotel. Located between the downtown core and Old Montreal, it is steps away from all the attractions the city has to offer. The staff are friendly and knowledgeable and the service is first-rate. And the luxurious guest rooms feature all the comforts of home, and then some.

This is the true definition of a boutique hotel and the only hotel I stay at when in Montreal.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SavvyTouristToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2009

Just returned from a long weekend in Montreal. Quiet and great location, unfortunately, still a disappointing stay.

Here's a list:
-Very uncomfortable bed and pillows... never could get a good nights sleep
-Air conditioning never worked properly
-House cleaning left the door open
-House cleaning cleared a bottle of wine from the room... but never touched or replaced the glasses (left on the floor beside the bed where the wine bottle was)
-House cleaning walked in despite the "do not disturb" sign

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BE_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterMontreal, Guest Relations Director/Rooms Division Director at Hotel St Paul, responded to this review, 24 May 2009
Dear BE_Toronto,

Thank you for taking time to share your St.Paul experience with us.
Let me say I am so sorry you found the bed and pillows to be so uncomfortable and my sincere apologies for all the inconveniences! I will share this information with my housekeeping team, and I assure you that we are more on top of things than this review implies, but I guess mistakes will happen. I do regret that we were not able to resolve your complaints with satisfaction while you were at the hotel.

Hopefully you’ll give us another opportunity in the future.

Kindest Regards,

Peter

P.s. I sure hope that these negative reviews are not being posted by our wonderful yet fierce competitors down the street.
(Just kidding, we love our partners in Old Montreal and I truly enjoy responding to any type of review posted on Tripadvisor.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2009

Living in NYC I always go to Montreal for a long weekend as it is a wonderful city to hang out. Part of the reason I feel this is the St Paul. I will only stay there and have been for years. I find the Hotel chic and quite, this is not like a chain. It has a personality of its own (which I find very Montreal) and a great staff. I understand that there may be newer hotels just down the street, but their cookie cutter style is just not cutting it for me. I am going again in the start of May and will be at the St Paul

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank NYLONLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
australia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 February 2009

I stayed at the st paul with 10 other colleagues in feb 09. worst hotel experience ever. There was no hot water for two of the five days that I stayed. Not consecutive days so theynever bothered to fix the problem the first time. The staff atttude was absolutely disgusting. When there was no hot water at 7 am the response was that the engineer didnt start till 9 am so they didnt know anything till then. when it was suggested that they may want to contact him and get him in early, the response was simple- no.
The breakfast was terrible- two types of fruit and cheese and that was it apart from cereal and bread. The yoghurt was out, the boiled eggs were out the bananas were out. The staff dont ever apologise for anything being wrong with the hotel, the attitude is "it isnt my fault". I would sack every one if they worked for me! The last day says it all. I asked to speak with the manager, - of course he didnt start till 930 so I asked that he call my room. At 11 am I have to check out and ring to tell them that I still have had no contact with the manager. The response is "You told me room 409, we have been calling that". Not a "I'm sorry I must have written the room down wrong' just a simple not my problem.
I could list a million other issues- no phone charges, out of towels (can you believe this!) rooms poorly cleaned or not cleaned at all and thenyou are calling reception to tell them and they tell you the cleaning staff have gone home.
Do yourself a favour- just dont stay here

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank drcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterMontreal, Rooms Division Director/Guest Relations Director at Hotel St Paul, responded to this review, 27 February 2009
Dear drcw,

Thank you for your review.

I have to admit that week in early February was a challenging time for Hotel St.Paul. I guess the best way to describe that period is through Finagle’s law which says "Whatever can go wrong will go wrong, and at the worst possible time.”

We strive for excellence, but we are still human, and on occasion, we fall short of our promise. This appears to be the case in this instance, however, rest assured, that I have notified all personnel and my colleagues of your comments and I believe important humbling lessons were learned from this experience.
As I mentioned in a previous response, I’m very passionate about the hotel, as are my colleagues and our staff, and we want everyone to love the St.Paul, therefore, we will continue to work hard to ensure that we provide each St.Paul guest a memorable experience that they rightfully deserve.

Kindest Regards,

Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oxford
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 January 2009

We stayed in this hotel as part of our 2 weeks in Canada in September. We'd booked it via Canadian Affair, as they are able to offer preferential rates when you book flights etc with them. Before departure we'd read some fo the reviews, and of course, when you see some negatives you wonder if you'd made the right decision. But we work on the theory that it's all subjective, and in the end we decided we DID make the right choice !.
We pulled up outside after a 5 hour drive from Toronto a member of hotel staff welcomed us and helped us unload our luggage. Now some people may not like a "relaxed but polite and efficient" attitude among staff in the service industry - but we felt it hit the spot just right for our welcome.He helped us with our bags and arranged for our vehicle to be parked - what else do you need. Check-in was efficient and once again helpful and with a smile, and that was the story for the service throughout our 3 day stay. Our room was compact, especially with 3 of us staying in it - but extremely well equipped and comfortable, with all we needed for our stay. Every night there was a turn-down service with a small chocolate left for each of us, and every morning our compimentary paper awaited us. The complimentary continental-style breakfast was more than adequate, with a wide variety of juices and more than set us up for 3 days of exploring Montreal.
The location was fantastic - in the old town, with a huge choice of eateries and bars around us - and once again the staff came up trumps with their recommendations for somewhere to eat - an amazing Italian restaurant which is located in what used to be the women's jail - a must place to eat !
Would we stay here again - in a heartbeat - we actually would struggle to criticise this hotel at all - for us the service was pitched at the right level - relaxed but very efficient and polite and ALWAYS friendly and with a smile. The location was perfect, the rooms comfortable (albeit may be considered small by the standards of many North American hotels),the ambience was excellent, and the small touches like internet access, turn-down service, papers, breakfast etc all included in the price just added that extra sheen. We made our choice - and it definately was the right one !

PS - we didn't detect any "nasty" niffs during our stay !

  • Stayed September 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank dmorvanuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterMontreal, Rooms Division Director/Guest Relations Director at Hotel St Paul, responded to this review, 27 February 2009
Dear dmorvanuk,

Thanks so much for taking the time to review our property and share your Montreal experience with us all.

We look forward to welcoming you back one day, therefore, please do not hesitate to contact me directly when planning to visit Montreal again, so that I may personally take care of your hotel arrangements.

Kindest Regards,

Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel St Paul

Property: Hotel St Paul
Address: McGill Street, Montreal, Quebec H2Y 2E8, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Vieux-Montreal (Old Montreal)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Montreal
#24 Business Hotel in Montreal
#36 Family Hotel in Montreal
#40 Romantic Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel St Paul 4*
Number of rooms: 119
Official Description (provided by the hotel):
Nestled in an original Beaux-Arts building in the historic quarter of Old Montreal, the St Paul opened in 2001 as Canada’s first ever boutique hotel. The 119-room property, designed by Montreal-based design firm Borrallo Interiors offers a timeless blend of past and present, and an innovative design that maintains the integrity of the building’s original architecture. Bold juxtapositions of color and texture heighten the senses and transport guests on a visual journey throughout their stay. Masculine elements like straight cuts and strong lines collide with feminine expressions found in the fashion-inspired fabrics to create a soothing paradox ... more   less 
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Also Known As:
St Paul Hotel

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