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“Enjoyable and luxurious” 5 of 5 bubbles
Review of Hotel Le St-James

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Hotel Le St-James
Ranked #33 of 164 Hotels in Montreal
Certificate of Excellence
Rochester, New York
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Enjoyable and luxurious”
5 of 5 bubbles Reviewed 10 November 2012

A truly sensuous pleasure. Outstanding friendly and well-groomed staff. Courteous. Loved the cool phone in room where you can control the lights Small gym. Wonderful massage treatments. Deep tissue massage was just that. Beautiful appointed rooms. Shower only in room but what a delight. XO restaurant is romantic and great wine selections. Love the warmth of this hotel.

Room Tip: Our room only had a shower
See more room tips
  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PedroandDixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeStJames, Director of Sales at Hotel Le St-James, responded to this review, 27 November 2012
Dear Pedro and Dixie,

On behalf of the entire team of Hotel Le St-James, thank you for your kind words! The pleasure was mutual. We certainly hope to see you again soon!

Best regards,

Elizabeth Glimenaki
VP Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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501 reviews from our community

Traveller rating
    380
    80
    24
    6
    11
See reviews for
52
281
23
65
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Placitas, New Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 7 November 2012

Very disappointing! The room was very small and dark. Light bulbs were out making it even darker. Reading was impossible. The thermostat was broken and our stay was unbearably HOT! Management was not responsive. We were not offered assistance with our luggage by the staff as we struggled with the steep, entrance steps. The Concierge was disinterested and gave us misinformation on more than one occasion.

  • Stayed October 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank placitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeStJames, Director of Sales at Hotel Le St-James, responded to this review, 28 November 2012
Dear guest,

We were saddened by your comments and they were well noted. Since, we have improved the lighting and intensified the voltage in the few rooms that were a bit darker.

We hope you will stay with us on another occasion and we will make sure your room is bright and airy.

With kind regards,

Elizabeth Glimenaki,
VP Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

I was only here for a night but it was very good during that one evening. The whole hotel was nice and clean. Service was very friendly and helpful. I always like to use my computer and use the internet when I travel and wanted to make sure I could get wi fi set up. The lady at the front desk was very hepful in asisting me in these matters.I would recommend to a friend and come back again.

  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TrojanSoccer14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeStJames, Director of Sales at Hotel Le St-James, responded to this review, 7 November 2012
Dear TrojanSoccer14,

Thank you for choosing Hotel Le St-James as your home away from home during your trip to Montreal!

We are very proud of our Housekeeping department. It warms our hearts you noticed their hard work! Please rest assured we have shared your kind compliments with them.

Thank you for your kind words about our front desk agent, we made sure to share your review with them as well.

We would be delighted to host you on your next business trip. Please do not hesitate to contact us for any reservation needs.

With sincere regards,

Elizabeth Glimenaki
Vice President Sales and Marketing
(514) 841-3111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
154 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 30 October 2012

The good:
* Beautiful hotel in a lovely historic building in the old part of Montreal.
* Rooms are large and beautifully appointed.
* Bathrooms are large, with Molton Brown products, and shower only.
* The bar and restaurant are in a beautiful hall of the former bank.

The bad:
* Gym is too small. It is not possible to complete a full workout.
* Wifi is offered as a paid service. I think this is like charging for water.
* We were charged for water we used in the room, even though we were meant to be brought complimentary water as part of turndown service.
* Expensive

Overall:
This is a lovely hotel. Unfortunately I think there is something lacking. It has style but not so much substance. The rooms are nicely appointed, but perhaps a little bit old-fashioned. I prefer a contemporary feel to my hotels. I have also stayed at Le Westin just down the road and I think I'd probably stay there rather than return to the St James, especially given the price difference.

  • Stayed October 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank garrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 25 October 2012

My husband brought me here for a week-end. The hotel is no doubt beautiful, the service was excellent and the location was perfect. It's quite expensive but not pretentious. This hotel is for the discerning taste. It's Baroque in style which can lead someone believing it to be dark and gloomy. The building is historic and not modern in anyway. The coffee was the best I ever tasted. Class at it's best.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank turnbsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeStJames, Director of Sales at Hotel Le St-James, responded to this review, 7 November 2012
Dear Turnbsy,

Thank you for your kind review. We are proud of the historic roots and are happy to share it with our guests!

We hope to get another opportunity to host you soon!

With warm regards,

Elizabeth Glimenaki
Vice President Sales and Marketing
(514) 841-3111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 20 October 2012 via mobile

Spent three nights at this prizy hotel. The room was large, clean and quiet. It faced a small street but I could hardly see it due to the dirty windows. The room was in dark colors so it was over all a little bit gloomy place despite the high quality of everything. The staff was friendly and at times cordial; but was it worth the prize? I would say no. I stayed at other high-end places with good service and high quality but with a less gloomy atmosphere. Good, but not worth the prize.

Stayed September 2012, travelled as a couple
Helpful?
3 Thank Swedish_scientist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeStJames, Director of Sales at Hotel Le St-James, responded to this review, 28 November 2012
Dear Guest,

We were pleased that you thought our rooms were large, clean and quiet. We pride ourselves on the cleanliness of our Hotel and we have an outstanding Housekeeping department!

With kind regards,

Elizabeth Glimenaki
VP Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 October 2012 via mobile

Loved the hotel Great value
Daniel Bruno a bell man was so so helpful!
He needs a raise
I had a large room and it was very clean. The hotel reminded me of days gone past at the Mount Royal LHotel is in a great location close to old Montreal

Stayed October 2012, travelled on business
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le St-James

Property: Hotel Le St-James
Address: 355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada
Region: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Montreal
#7 Spa Hotel in Montreal
#20 Luxury Hotel in Montreal
#31 Business Hotel in Montreal
#35 Family Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Le St-James 5*
Number of rooms: 60
Official Description (provided by the hotel):
Member of The Leading Hotels of the World, renowned for its warm professional service, exceptional interiors and avant-garde elegance, this timeless grand hotel has become the benchmark of hospitality in Canada. This historic building, dating from 1870, is ideally situated in vibrant Old Montreal with easy access to shopping areas, restaurants, and the financial center. With impeccably detailed guest accommodations, each room and suite possesses its own character and personal charm. XO Le Restaurant offers its guests a modern and innovative cuisine. Le Spa served as the "Merchants Bank" vault. The stone wall is the original wall of fortification of Montreal which was preserved and now contributes to the peaceful candlelit setting we offer for the ultimate relaxation experience. Hotel Le St-James is a Certificate of Excellence 2014 winner with Trip Advisor. ... more   less 
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Also Known As:
Hotel Le St James
Le St James Hotel

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