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“Service Service Service”
Review of Hotel Le St-James

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Hotel Le St-James
Ranked #36 of 164 Hotels in Montreal
Certificate of Excellence
Bedford, NH
2 reviews
“Service Service Service”
Reviewed 8 January 2009

Being a very discerning traveler with high expectations, Le St. James did not disappoint. Excelling in all areas, this hotel clearly raises the bar in hospitality excellence. From the moment my door was opened by their valet, to the time we exited their lobby, this hotel intuitively knew how to please us and went out of their way to accommodate our every need. Definitely a place to visit for those who expect the best!

  • Liked — Five Diamond Service
  • Disliked — Nothing! Loved the entire experience.
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank travelwisenow1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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517 reviews from our community

Traveller rating
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    24
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    12
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54
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Plattsburgh NY
1 review
Reviewed 15 December 2008

I go to Montreal every month and this Hotel is the BEST in Montreal - and can complete with any hotel in the world. The service is European - they know what they are doing. Over the top? Perhaps, but isn't that what you want. Who complains when 2 staff come out with umbrellas when you drive up. Service in the restaurant and bar is quiet and professional - but friendly. This hotel is for those that want, and perhaps remember or pine for, the great servie from the great hotels.

  • Liked — The professionalism
  • Disliked — Nothing
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank fixxed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 October 2008

We like to be pampered and we were pampered... Dinner at XO restaurant was great the first night despite the initial wait in the lounge. the morning complimentary coffee was a nice touch on the way out. My wife loved the flowers in the public areas (quite unusual and very impressive) I was able to have a smaller version of the arrangement delivered by the concierge and surprised my wife.The location in old Montreal allowed us to walk around and shop for the kids. This is a five star hotel and not the cheapest in Montreal but a great value if you look for service and romance.We usually pay more in the US for a similar experience.

  • Liked — Service
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nick98Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U.S.
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 29 October 2008

This is a wonderful small elegant hotel (only about 60 rooms).   The location is great -- very close to Old Town and close to a metro entrance.     The staff is very friendly and gives great service, especially the concierge group.     Our room was quite large.    There are no views from any rooms, which makes the rooms a little dark and I never felt there was enough light.   The bathroom was very large, with a shower (no tub).     The one dining room (XO) is quite elegant and I'm sure quite expensive for dinner.    We did not eat dinner there, but did have breakfast one morning.    Other mornings we ate at a small coffee cafe down the street, because XO had been just too costly for breakfast.     There is no "hustle and bustle" feel at this hotel, just a very well-run, upscale small hotel in a great location.     The only reason I gave it 4 vs. 5 stars is that I personally DO prefer a little "hustle and bustle".

  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uwis66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 23 October 2008

The property is absolutely elegant! My daughter and I went there for a "girls getaway." From the moment we arrived we were treated like queens. Our room was very well appointed with all the comforts of home and more. Le Spa was wonderfully private and relaxing. Next came a creative Tasting menu in XO, where we enjoyed Wine pairings with each course and every dish was tasty and unique! We ordered Room service for breakfast and it was delivered hot, on time and delicious! The location is one of the best parts for me, away from the crowds and traffic of downtown , a great walk around Old Montreal to shop and dine. Our stay went too quickly! We will definitely visit again, and next time we will plan to stay longer. We enjoyed every minute of our stay.

  • Liked — Room was very comfortable
  • Disliked — Nothing
  • Stayed October 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 October 2008

My wife and I found the service pretentious and of poor quality. We had planned on spending almost all of our down time at the hotel, however, we realized we would be treated better dining elsewhere. When we voiced our concern, we were ignored. The management is preoccupied with showing and selling the glitz and not focused on the customers; we could not wait to leave.

  • Stayed September 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank EricWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Englewood, Colorado
Level Contributor
194 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
Reviewed 14 October 2008

This is a wonderful hotel, with great service and location. We stayed in a suite connected to a deluxe bedroom (for 5 of us) and felt it was claustrophobic. We are used to much more space than that, usually same configuration (2 bedroom suite) and these rooms were tiny (but elegant). We looked into other suites but nothing would work for a family with 3 young ones. Anyway, I would highly recommend this hotel for couples, but not at all for people with children coming along. There is basically no common areas, and the restaurant XO is very odd. Room service is out of control: no kids menu, and in the adults menu the selection is exotic. Couldn't get a mac-and-cheese, we got very close with a selection of pasta and white sauce that cost us $30 and the kids did not like it. Room service took about 1:30 hours to deliver - including our sandwich and a salad - no drinks, not even soda - the bill was $170. Even wine or champagne from the room service was a looong wait.
Now, you may call my kids spoiled but they were sad that there were no little special gifts for them - you know how the Ritz offer those little lions, Four seasons leave a beautiful tray of cookies on arrival and other little gifts, le St James basically just absolutely ignored them, not even trying to know their names (and they are usually greeted by their names everywhere we travel). All in all, this hotel is at our level of luxury but it is not for us. We left one day earlier than planned.

  • Liked — Beautifully appointed rooms, good location
  • Disliked — Room service, lack of care for younger guests
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank PhantomOP_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le St-James

Property: Hotel Le St-James
Address: 355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada
Region: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Montreal
#7 Spa Hotel in Montreal
#22 Luxury Hotel in Montreal
#31 Business Hotel in Montreal
#35 Family Hotel in Montreal
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Le St-James 5*
Number of rooms: 60
Official Description (provided by the hotel):
Member of The Leading Hotels of the World, renowned for its warm professional service, exceptional interiors and avant-garde elegance, this timeless grand hotel has become the benchmark of hospitality in Canada. This historic building, dating from 1870, is ideally situated in vibrant Old Montreal with easy access to shopping areas, restaurants, and the financial center. With impeccably detailed guest accommodations, each room and suite possesses its own character and personal charm. XO Le Restaurant offers its guests a modern and innovative cuisine. Le Spa served as the "Merchants Bank" vault. The stone wall is the original wall of fortification of Montreal which was preserved and now contributes to the peaceful candlelit setting we offer for the ultimate relaxation experience. Hotel Le St-James is a Certificate of Excellence 2014 winner with Trip Advisor. ... more   less 
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Also Known As:
Hotel Le St James
Le St James Hotel

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