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“Continuing a Tradition of Excellence on the Golden Mile”

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Sofitel Montreal Golden Mile
Ranked #17 of 164 Hotels in Montreal
Certificate of Excellence
GreenLeadersBronze level
Pennington, New Jersey, USA
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Continuing a Tradition of Excellence on the Golden Mile”
Reviewed 18 July 2014

My spouse and I have stayed at Sofitel Montreal several times, and write this review principally to confirm prior experiences. We congratulate recently appointed General Manager, Stephanie Segoura, on leading an extremely talented team of professionals, who go out of their way to please guests. We typically book a Jr. Suite, but were upgraded to a larger penthouse suite, which made our stay especially memorable.
Our experience on with the property is: ask, and your requested is honored promptly and with courtesy, from the Doorman, Concierge, Front Desk,Guest Relations, and House Keeping. We make special trips to Montreal to dine at Renoir in the hotel, a destination restaurant in Montreal. Executive Chef Perret and Sous Chef, Executive Duquet prepare imaginative, understandable, and delicious cusine, using local seasonal ingredients, and classic French techique. Special requests, off the menu are welcome, often not the case in fine dining restaurants. The patio is a great place to have a drink, lunch, or a snack; and just behind it with the chef's private herb garden are two intimate tables for special diners. Service, even when crowded is excellent. Breakfast is about he best in the city.
With a great location, a caring staff, and great food; and good value packages that include parking and breakast, this is our home when we are in Montreal.

Room Tip: Rooms facing West get more late day heat. Splurge for a suite on a high floor.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank njfirstclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, 20 July 2014
Bonjour njfirstclass,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay.

We greatly appreciate your comments and hope to welcome you back to Montreal and Sofitel Golden Mile soon.

Best regards,
Stephanie SEGOURA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (283)
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English first
Montreal, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 July 2014

Starting with dropping off the car at the entrance, service from every member at this hotel was from the heart. Our well being and satisfaction was paramount to each person we dealt with. The restaurant was excellent, service was excellent, food was varied and expertly prepared. Wine suggestions was handled without the usual stuffy attitude but rather with real happiness in helping us decide on a wine for our meal. The accommodations were clean and quiet. Every member we met spoke both French and English with pride, happy being able to help, it felt like the politics that sometimes affects service in Montreal was totally left outside the hotel. We have stayed at many first class hotels around the world, this one is truly an example for service at a world class level.

Room Tip: Staying in a room that is on the side of Mount Royal will guarantee a good nights sleep.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank TomNad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, 18 July 2014
Bonjour TomNad,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay.

We greatly appreciate your comments and hope to welcome you back to Montreal and Sofitel Golden Mile soon.

Best regards,
Stephanie SEGOURA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
174 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 15 July 2014

Location - in the heart of downtown Montreal near McGill University, Museum of Fine Arts and a few blocks from the July Jazz Festival when I was there.
Room - had the Superior Room which was very small but beautifully decorated! The shower spray was awesome. The towels were the largest and plushest I've ever seen! And the bed was super comfortable. It was a pleasant surprise to be able to have free wi-fi for a high-end hotel. What I don't like is the automated bar fridge. You're immediately charged when you removed any items.
Amenties - didn't get to use the fitness centre and there isn't a pool.
Staff - amazing. Friendly and hospitable.
Parking - expensive at $35+tax for valet parking. No self-park available.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank the_lowdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, 18 July 2014
Dear the_lowdown,

Thank you for taking the time to tell us about your experience at the Sofitel Montreal Golden Mile. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay.

At Sofitel, we strive to provide a superior service experience for every customer; your feedback is very important to us. We have taken note of your comments.

We are looking forward to welcoming you again in the near future.

Sincerely,
Stephanie SEGOURA
General Manager
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Parkland, Florida
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 July 2014

Disliking Montreal for all it's outlandish behavior from nasty street vagrants to loud groups of young people to rude honking drivers to lit cigarettes flicked over restaurant balconies while eating below, couldn't take away from the cordiality, class and comfort of this 5 star hotel. Everything from their excellent staff, especially the maid service which like ESP knows when your out of the room and quickly refreshes everything from bedding to towels etc. the bed is extraordinary like sleeping on a cloud. The restaurant breakfast might be included) is over the top with the staff falling over themselves to please you. If you have to come to Montreal, come here, it will mitigate any displeasure from outside occurrences.

Room Tip: Choose one in the back for less street noise
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, 15 July 2014
Bonjour Rhonda H,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay.

We greatly appreciate your comments and hope to welcome you back to Montreal and Sofitel Golden Mile soon.

Best regards,
Stephanie SEGOURA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 July 2014

We just spent a week at the Sofitel Montreal and felt so taken care of! The staff were warm and friendly! So polite! How refreshing! The front desk staff welcomed us, the bellboy smiled the whole time, the concierges were all amazing, and the daily maids were hard-working and left our rooms spotless. The location is downtown very close to shopping and restaurants. Old Montreal can be visited by Metro, bus, or car. It's very close. We considered staying in a tiny boutique hotel in Old Montreal, but frankly we like our modern comforts and luxury. The Sofitel has comfortable beds, a wonderful restaurant on site (Renoir), and a modern bathroom with a deep tub. Very clean! These people are working hard here, and it shows!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank MaryRestaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, 15 July 2014
Bonjour MaryRestaurant,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay.

We greatly appreciate your comments and hope to welcome you back to Montreal and Sofitel Golden Mile soon.

Best regards,
Stephanie SEGOURA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
2 reviews
Reviewed 10 July 2014

Most comfortable bed I've ever slept in. In my life.
I've travelled to 17 countries and have slept in more hotels than I'd ever be able to count. Our company had a staff meeting in Montreal last week and we stayed at the Sofitel and after our first night, as we gathered for breakfast, one of my female coworkers exclaimed "Wasn't that bed something?!!!" It sure was. Thanks. Food was delicious too.

Stayed July 2014, travelled on business
Helpful?
Thank EditorPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, 15 July 2014
Bonjour EditorPete,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay.

We greatly appreciate your comments and hope to welcome you back to Montreal and Sofitel Golden Mile soon.

Best regards,
Stephanie SEGOURA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Montreal Golden Mile

Property: Sofitel Montreal Golden Mile
Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Montreal
#8 Business Hotel in Montreal
#10 Family Hotel in Montreal
#14 Luxury Hotel in Montreal
#22 Romantic Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Montreal Golden Mile 5*
Number of rooms: 258
Official Description (provided by the hotel):
Sofitel Montreal Golden Mile is conveniently located in the heart of the city ideal for business travelers and art lovers - at the foot of lush Mount Royal Park, next to the renowned McGill University and Montreal Museum of Fine Arts. Enjoy the masterful blend of minimalist design and warm sophistication at our luxury hotel embellished with Victorian accents from the estate of North American railroad pioneer William Cornelius Van Horne. Choose one of 241 elegant and stylish hotel rooms or 17 suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed. 258 rooms including 17 suites. ... more   less 
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Also Known As:
Sofitel Montreal Hotel Montreal
Montreal Sofitel

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