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“Overall great hotel” 4 of 5 bubbles
Review of Le Place d'Armes Hotel & Suites

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Le Place d'Armes Hotel & Suites
Ranked #6 of 164 Hotels in Montreal
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Overall great hotel”
4 of 5 bubbles Reviewed 17 February 2014 via mobile

We stayed overnight on Valentine's day. The hotel was a little difficult to locate as part of the street was barricaded due to a fire or something in a neighbor building. To enter, you needed to go against the traffic on a one-way street, although it is a relatively a quiet street.

Check-in was simple and staff were very pleasant. To our surprise a complimentary drink up to $11/each was offered to us at the hotel bar resto.

We booked a superior king room. The room is quite large, very cozy linens, pillows and bed. The electric fireplace didn't work properly but it didn't really bother us. The washroom is spectacular! Very large shower (no bathtub), with nice amenities.

Overall a great hotel and great location, walking distance to many tourist attractions. Would return and recommend this hotel.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Linker61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (473)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Orlando, Florida
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 February 2014

Location, Location, Location...This hotel is near everything. We were able to walk to most everything even in several feet of snow. In the midst of Old Montreal, all the restaurants and shops where close at hand. It was a short walk to Chinatown, and a nice 30min walk to the malls.
The suite was a great size, with a bedroom and living room with fireplace. Everything was very comfortable, the bathroom had a very large shower and large freestanding tub. Separate closets were a plus as we had a ton of winter clothing to hang.
We found the staff to be very helpful, especially since we spoke very little French. I would highly recommend getting a suite if at all possible as I can imagine some of the other rooms might be a bit smallish. The rate for the suite was reasonable, but it was the dead of winter, I'm sure the prices double in the spring/summer time.
Overall very very good place to stay!!!

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Le Place d'Armes Hotel & Suites, responded to this review, 14 February 2014
Dear G M

Thank you for your wonderful review. Indeed we are a prime location for Montreal, we are glad you took advantage of that! Summer is a wonderful season also to visit! Hoping to see you then!

Regards,

Jennifer Fabris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 11 February 2014

First things first. We arrived at the hotel on a saturday late in the afternoon. We did not bother to check every detail of the room as we expected a 250$+/night hotel room to be perfect. When we got back to the room and wanted to go to sleep, we realized that the mattress was completely shot. Not just somewhat aged. What's more, there was a bar on the other side of the street and we could hear the outside crowd so well that despite being 4 floors up, we could make out some of the conversations. Both issues, to me, are unacceptable as a supposedly first-class hotel should not let such situations happen (ever heard of double or triple glass ?). That being said, we were promptly given another room (an uplevel suite) when both of us finally gave up trying to sleep.

On to the new room. In the first room, I had already noticed that the matteress was probably not of the best quality to start with (think low-budget department store) and was definitely shorter than a normal king-sized one should be. That's an issue when you ask and pay for one. The new room's matteress was of the same quality (though not broken) and ended up being very uncomfortable. What's more, the (un-)fitted sheet used on the bottom is not long enough and leaves your feet touching the decidedly unpleasant matteress "pad" beneath. Again, a problem when you're 6 feet tall and using the full length of the bed. As the night progresses, you end up just tearing out the whole sheet anyway just by moving your feet since you're not sleeping anyway. This would not be as much of a problem if you had a real king bed.
Pillows are of a weird cylindrical shape and made of what seems to be synthetic feathers. They just end up flat as you've squeezed any cushioning away towards the ends as soon as you've rested your head on one of them. Not my cup of tea, though my significant other found no issue with them. An alternative would have been nice, especially in a high-end hotel.

What was supposed to be a romantic night with a long, relaxing morning in bed ended up being a get-up-with-the-sun-and-and-leave-as-soon-as-you-can 4-hour (between the both of us) night.

Other annoyances: slow wi-fi (you have to pay extra for regular wi-fi), no coffeemakers in the rooms (!!!??!!) and limited multimedia interfacing (not everybody owns and Apple product...), which is a bit of an issue considering that we're in 2014..., busted speaker for the home theater system, broken outlets (try finding an access elsewhere in the room - had to go behind the TV and unplug it). Again, we're in 2014....people have electronic devices to plug in nowadays.

None of this would have been terrible execept....that we're talking about a high-end hotel ! In a 75$/night motel on the side of the highway, none of this would have surprised me. Though I would not have slept any better, I'd have understood. But we are talking about what is supposed to be one of the best hotels in town and the price reflects that. To me this is unacceptable. I have never, ever had any such experience in similar hotels or, for that matter, in "lesser" establishments. With price comes expectations.

Oh, parking is ridiculous. They charge 28$/day. Do it yourself and park 2 minutes away for half that. Go figure...

On the bright side, the rest of the room was rather nice and quite spacious, though more business-nice than anything else. The bathrooms are beautiful and the showers are spectacular (despite some water pressure issues). Cleanliness is also as expected.

In they end, they did not charge us for our stay but this does not change the fact that the quality of the sleeping accomodations is way below what is expected for a hotel that would charge half what they do. Isn't that the fundamental mission of a hotel ? We would much rather have spent our money and slept well than have barely slept for free. Never again.

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  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Christian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Le Place d'Armes Hotel & Suites, responded to this review, 12 February 2014
Dear Christian L,

We are terribly sorry to hear about your unpleasant experience. As guest satisfaction is one of our main priorities I am glad that we were able to waive the fees for the nightly charge. As our products and services are of the utmost importance to us, rest assured that we maintain the quality and standards by using renowned suppliers. We take these inconveniences that you experienced seriously and will be taking the necessary actions to rectify them.

Regards,

Jennifer Fabris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 February 2014

Located across from the Notre Dame Cathedral just a short walk to Rue Saint Paul's wondrous restaurants in Old Montreal. Superb accommodations with a professional, competent and helpful staff. Can't wait to go back!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quebec City, Canada
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

Probably one of the best hotels in the area, if you can afford it.

Great location: walking distance to old-Montreal, Chinatown, downtown, quartier des spectacles, and latin quarter. Subway station one block away.

Rooms are large, clean, comfortable. There is everything the business traveller needs. But it's also a great hotel for a romantic escape.

Breakfast is very good, and the bar has a good selection of wines.

The mini-bar in the rooms is very expensive. I recommend you buy your wine at the SAQ, which is next to the hotel.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vins-et-Voyages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calabasas, California
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

I f youre the type of traveller that doesn't interact much with staff, then this is the place for you. The hotel and it's amenities are pretty ok, but PLEASE plan your activities yourselves, do your own research on restaurants or other things that may compell you to speak to the front desk. The managerial positions are "World Class", but some of the people working under these wonderful people have a lot to learn. Basic courtesy and smiling to guests are absent in all 3 visits, the first 2 reservations were made by myself directly, but the 3rd one was under a work pseudonym. The only way to get proper customer service was to deal with the managers or supervisors, perhaps refresher courses and training need to be given by the company, but HAVING PRIDE can't be taught to a worker, I felt depressed when I had to talk to the concierge lady, she had no enthusiasm in assisting our group, but instead kept saying, "I don't know", she could've said, "LET ME CHECK AND I WILL GET BACK TO YOU" , also 2 of the front staff were on their private cell phones while trying to assist us. The only reason I would go back is because of it's location, and knowing that we can rely on the assistance of the managers, door men, housekeeping and room service. Most hotels take into high consideration appearance and youth for the position in front desk, I would rather have had someone who is knowledgeable, courteous and professional than good looks.

  • Stayed January 2014, travelled on business
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank grace2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Le Place d'Armes Hotel & Suites, responded to this review, 3 February 2014
Dear grace2727,

Thank you for sharing your comments with fellow travellers. I am glad that all in all your stay went well and that you would stay with us again. It is unfortunate that you were not able to experience the service which our staff is usually praised for. I am glad that the management team could make up for that. Your comments have been taken serioulsy and addressed with the according staff members. You are more than welcome to contact the management team at any moment to further discuss these events.

Regards,

Jennifer Fabris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

I often organize corporate events at the Place d'Armes hotel. The staff is charming, the service is impeccable and the food is always of excellent quality. If you plan on staying the night, wake up to a soothing cup of hot chocolate and enjoy the various services the Rainspa has to offer including one of the most impressive hammams in the city. Located in the heart of the old city, you can enjoy all of its surrounding activities, festivities, shops, restaurants and bars. I would recommend this hotel to all traveler visiting our beautiful city. Enjoy your stay! MH - Marketing Director

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Place d'Armes Hotel & Suites

Property: Le Place d'Armes Hotel & Suites
Address: 55 Saint-Jacques W, Montreal, Quebec H2Y 1K9, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#2 Spa Hotel in Montreal
#6 Luxury Hotel in Montreal
#7 Business Hotel in Montreal
#7 Romantic Hotel in Montreal
#12 Family Hotel in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Place d'Armes Hotel & Suites 4*
Number of rooms: 133
Official Description (provided by the hotel):
Le Place d'Armes features 80 rooms and 53 suites, including six studios with private terrace and five large penthouses where the decor blends contemporary design with ancient architecture. The three historic buildings housing Le Place d'Armes Hotel & Suites all date back to the late 19th century. These regal structures were originally home to some of the pre-eminent businesses of the time, and their architecture recalls an era devoted to unmatched craftsmanship and detail. Hotel Features: - 6 meeting rooms and a modular ballroom that can accommodate up to 350 people, with natural light, stone or brick walls and equipped with comfortable furniture - 2 restaurants and a spa - Rooftop Terrace ... more   less 
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Also Known As:
Le Place d`Armes Hotel And Suites
Le Place d`Armes Hotel Montreal
Le Place d Armes Montreal

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